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Hallo, der Kaspersky-Kundenservice (Telefon/Chat) ist gerade nicht erreichbar und ich werde ihn erst am Freitag kontaktieren können. Vielleicht hat hier jemand eine Idee, was ich noch machen kann. Mein PC wurde vor zwei Jahren von einem IT-Fachmann aufgesetzt, d.h. es wurden Windows 10 + Kaspersky Total Security installiert. Kurz vor Ablauf der Kaspersky-Lizenz habe ich es aktiv verlängert, d.h. ich habe von Kaspersky ein vergünstigtes Angebot für ein gleichwertiges Programm - Kaspersky Premium für 5 Geräte - angenommen und bezahlt, da es Total Security so nicht mehr gab. Es wurde für mich automatisch im Zuge der Verlängerung ein Benutzerkonto unter meiner E-Mail-Adresse bei Kaspersky erstellt. Als ich mich dort das erste Mal anmeldete, sah ich unter Geräte MEIN PC und FREMDER PC. FREMDER PC war unter einem Nachnamen registriert. Dieser war mir unbekannt und ist auch nicht der des IT-Fachmanns. Heute hat FREMDER PC noch mindestens zwei neue Geräte hinzugefügt. Das war mir dann zu blöd und ich habe die drei unbekannten Geräte von meinem Benutzerkonto getrennt. FREMDER PC wurde daraufhin immer wieder hinzugefügt, ich habe jedes Mal das Gerät von meinem Benutzerkonto getrennt. Ich möchte nicht, dass fremde Menschen ein von mir bezahltes Abo (Kaspersky Premium) nutzen oder ich diese über mein Kundenkonto verwalten muss (Kaspersky Plus - siehe weiterer Verlauf). So kontaktierte ich heute Nachmittag den Kundenservice per Chat. Folgende Lösung gab es: Die Verlängerung des Premium-Abos wurde zurückgenommen und ich bekomme mein Geld zurück. Die Person vom Kundenservice schlug mir vor, ein Kaspersky-Abo für nur ein Gerät zu kaufen oder die ungenutze, auch in meinem Benutzerkonto hinterlegte Kaspersky-Plus-Lizenz für drei Geräte zu nutzen. Dieses war bei der automatischen Benutzerkonto-Erstellung schon hinterlegt. Das Abo nutze ich jetzt und hätte ich es doch nicht getan. FREMDER PC fügt sich trotzdem weiter bei meinen Geräten hinzu und versucht, FREMDER LAPTOP hinzuzufügen. Meine neue Idee wäre, das Benutzerkonto komplett zu löschen und ganz von vorn anzufangen mit einem neuen Benutzerkonto und einem Abo von Kaspersky nur für ein Gerät. Es gibt nur einen kleinen Haken: Bei meinem aktuellen Benutzerkonto habe ich noch ein Abo von Kaspersky Safe Kids. Das möchte ich auch weiterhin nutzen, kann den Lizenzcode dafür nicht mit meinem neuen Benutzerkonto verwenden, weil die Lizenz mit meinem alten Konto verknüpft ist. Ein neues Kaspersky Safe Kids-Abo möchte ich nicht abschließen. Die Einrichtung des ersten Abos hat viel Zeit und Nerven gekostet, bis es so lief wie es soll. Zugriff auf mein Benutzerkonto hat FREMDER PC nicht. Ich denke, er braucht den auch nicht, wenn er die Lizenzschlüssel zu den Kaspersky-Premium- bzw. -Plus-Abos hat. Passwort habe ich trotzdem vorsichtshalber geändert. Die Online-Hilfe von Kaspersky ist zu meiner Thematik nicht besonders aussagekräftig. Danke schonmal im Voraus für eure Tipps und Hilfe!

Hello, as the tiel implies I am experiencing point black a sudden lag in the UI, now the application itself works like a charm, it's just the UI that is laggy and choppy. Is anyone experiencing the same?

Hallo zusammen, hat jemand Informationen dazu gefunden, wie die Anmeldedaten vom Kaspersky Passwort Manager in den Browser oder eine App übertragen werden? Mir geht es in erster Linie darum, ob die Daten bei diesem Prozess verschlüsselt sind. Mich verwunderte die Einstellung in der Android-App, dass die Zwischenablage alle paar Sekunden geleert wird. Daher hatte ich die Befürchtung, dass dies über die Zwischenablage funktioniert. Da Informationen in der Zwischenablage im Klartext gespeichert werden, fände ich das ziemlich unsicher. Viele Grüße

卡巴基斯21.19版本自动拦截123网盘下载，之前的21.17和21.18版本是可以下载的，不知道是我软件的原因还是卡巴斯基病毒库的原因

I recently purchased 5 Kaspersky Plus sealed Activation Cards. When I tried to create a My Kaspersky Account and enter the activation codes, I was advised that the codes were already activated on another My Kaspersky account. I tried a second new sealed Activation Code and this was also registered to another email account. I didn't recognise either of these email accounts. After trying to Activate the 5 newly purchased activation codes from a reliable supplier, I was only able to successfully activate 1 of the 5 activation codes. After over a week of trying to get some support with these activation codes, Kaspersky at first they though I was trying to con them, I was finally able to convince Kaspersky that I didn't activate the codes, and after they did some checking, realised that 4 of the 5 codes where Activated before the date of my purchase invoice. I'm still waiting for a response from Kaspersky saying they will replace the 4 Kaspersky Plus codes for me. All I am getting is to return them, opened, to my supplier and ask for a refund. If I can't get Kaspersky to believe me in under a week, I'm sure that a supplier isn't going to believe me without proof. Only Kaspersky has the proof. They are not fourth coming in sharing it with me. More importantly, how do Sealed Activation Code Cards get used by someone else. Again no expiation from Kaspersky. Gnomie.

My Windows 11 device is currently suffering from a problem that makes Explorer to launch extremely slowly and making the context menu almost unusable. The symptom looks like Explorer is taking forever to load Kaspersky's context menu. Uninstalling Kaspersky solved the issue and re-installing it can reproduce the problem. The context menu looks like this if Kaspersky is installed ("正在加载..." means Loading...) When trying to show more options, Explorer will become unresponsive and must be killed using Task Manager. If you wait long enough, the context menu will eventually load. The version of Kaspersky Plus is 21.19.7.527(a). I didn't experience this problem before yesterday, and I haven't downloaded/installed any new software during this time. I checked all other context menu entries and tried to uninstall them, but it seems like it's Kaspersky that is causing the issue. Disabling Kaspersky has no effects, it must be uninstalled for Explorer to function properly again. The last Windows Update is on 10/26 and the patch is KB5044384. I've been using Kaspersky for years and never experienced problems like this. But I think I'll just uninstall Kaspersky for my PC to handle my work properly.

My licence for Kaspersky Internet Security is expiring at the end of the month and am planning to move to Kaspersky Plus as KIS now appears to be a legacy product. If I buy the licence to cover 3 devices, I assume this will include my iPhone and iPad running the Kaspersky Security & VPN for iOS (iPhone and iPad) As I believe Apple Apps are sandboxed I wonder whether this means I would need to have the VPN turned ON all the time for Kaspersky Security & VPN to actually work? Is this the case, or are the other aspects of the App able to function without the VPN being active?

Aboneliğimde VPN hizmeti bulunuyor ancak uygulamalarda gözükmüyor erişim sağlayamıyorum? Lisans anahtarını da girdiğimde çözüm olmadı 😞 (Aboneliğimi başka birinin bana paylaşması şeklinde elde ettim cihaz hakkı bulunuyor)

kaspersky plus 23.09.2025 браузер Firefox 132 не даёт проигрывать фильмы на okko, отключаю защиты всё ок Отключал по очереди: Антивирус, Инет Защиту, amsi , Защиту от сет. атак, Сетевой экран не помогло. Что предпринять?

On the 18th and 19th June, I downloaded and paid for two standard and one plus version. Having realised what had happened I cancelled the unwanted versions and requested a refund. Kaspersky acknowledged the cancellations and told me I would recieve my refunds within 7 days. That was nearly two moonths ago! They have told me that they do not know how to issue refunds but are working on a solution - would you believe! Since then I have exchanged numerous emails, but have not been offered any explaination as to why there is a problem and when I might receive my refunds. It is becoming clear that they are simply trying to stall and have no intention of giving any refunds - despite their 30-day refund guarantee. Is this fraudulent trading and should I now involve Trading Standards?

Hello, I work in an I.T. company, and we manage a couple of companies' antivirus infrastructure. I began to manage another company, and went through the usual motions of setting it up, however I couldn't download the distribution packages, it just loads nothing, barren. Something was giving me weird vibes when I had to accept the agreement, took me a few hours of trial and error, but it loaded and I accepted. Now it doesn't give me the distros. What do I do? I contacted their e-mail, and even their office in my country but they refuse to pick up. P.S. Kaspersky Endpoint Security Cloud, User European Edition 15-19 Build version: 24.9.1.14

Hello. I went through payment for 1 year Kaspersky Plus, and I got message from my bank that the payment has been successful. even though, I didn't get my activation email even I already got invoice payment my order number is "*********" .please help me to solve it

Hi, I had run a quick scan about two days ago, and I hadn't noticed that the AV had found two (one?) corrupted objects and a missing file. Just wanted to know what I can do about it and what it means. The relevant part of the log: 10/14/2024 6:32:35 AM C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe\Obsidium Corrupted Object corrupted File C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe// Obsidium Corrupted OMNI\[redacted] Initiator 10/14/2024 6:32:35 AM C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe Corrupted Object corrupted File C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86 MsiInfo.exe Corrupted OMNI\[redacted] Initiator 10/14/2024 6:34:03 AM C:\Users\[redacted]\AppData\Local\VirtualStore\Program Files (x86) Not processed Object not processed File not found File C:\Users\[redacted]\AppData\Local\VirtualStore\Program Files (x86) Not processed OMNI\[redacted] Active user

Hello, I have a pos software which i run for years without any problems.But, these days, the "HEUR:Trojan.Win32.InversedShelma.gen" is detected in the *.exe file and KP try to delete it. Anyone heard about this trojan.I made a search on the google but nothing ! thanks

Hello, dear members of the forum! In my Kaspersky settings, I have always had this "Restrict external management of this application" feature enabled, but today, testing Google Chrome Remote Desktop service, I found out that it allows me to easily change Kaspersky's settings and save the changes as well (because I can remotely click "yes" in the "Do you really want to change the settings?" window). Considering this, how do I get this external management restriction actually working? Thanks in advance!

Windows 10 专业版 21H1 19043.1706 卡巴斯基加强版 21.17.7.539(c) 该文件为TeX Live的安装文件，报毒如下 可能为误报，请分析. 1. 关于TeX Live ：https://www.tug.org/texlive/；https://ctan.org/tex-archive/systems/texlive/Images 2. TeX Live安装文件的下载路径（5.6G）：https://mirrors.ctan.org/systems/texlive/Images/texlive2024.iso 3. 该iso安装文件中报毒的文件 “xz-5.6.0.tar.xz” 在下面的链接中 https://drive.google.com/file/d/1aIMPYPg2nKPKthjGDdSN3rtk3qY-sIMr/view?usp=sharing https://www.virustotal.com/gui/file/cdafe1632f139c82937cc1ed824f7a60b7b0a0619dfbbd681dcac02b1ac28f5b

So my Kaspersky Protection extension seemed to be lagging (I changed my Data Collection Blocking settings in the app, but nothing changed in the extension, even after I had turned my PC off and on again), and I decided to uninstall and then reinstall it. The problem is that the extension is no longer available for installation in Chrome Web Store, while in Kaspersky Plus app the indicator says the extension is working, so I can't install it from there too. In this case, how do I get it back?

How can I change in the My Kaspersky account, my password manager license bag. Beacuse the Kasperky Plus includes a password manager?

之前通过客服渠道回应8月产品线更新，同步推出premium等版本

Aquí puedes encontrar enlaces de descarga para todas las aplicaciones de Kaspersky para dispositivos móviles. Las descargas y actualizaciones de las aplicaciones de Kaspersky desde Google Play no están disponibles temporalmente. Puede descargar y actualizar aplicaciones de Kaspersky en Android utilizando uno de los métodos de este artículo. Si necesita ayuda para instalar o activar aplicaciones en su dispositivo Android, siga estas instrucciones.

Hello, for few months now I have been encountering really annoying situation which I have managed to track down to interactions between Kaspersky and Opera/ Opera GX The situation manifests in two ways. First, quite bothersome: If webpage has search bar to search something in site, it will take AGES to show the result (for reference, using Firefox doesn't have this issue) all the while Network console gets spammed by from?get&nocache records for several seconds to in worse case up to few minutes. Second, less bothersome: youtube. Usually, it will take either several minutes or several page refreshes/or application restarts to get the page to load. I have contacted the Opera developers and we did several troubleshooting steps, but with other users, we have pinpointed the one common thing to using Kaspersky product. If I disable the protection, the issue goes away. Is there a way to troubleshoot this? Thank you

Acabei de adquirir o Kaspersky plus para conseguir os codiguin da parceria Kaspersky x Free Fire, adquiri mas já faz alguns dias que os codiguin não chegam pro meu e-mail, oque faço?

Название приложения, операционная система и версия приложения: Итак, пользуюсь расширением Hola VPN (https://chromewebstore.google.com/detail/hola-vpn-your-website-unb/gkojfkhlekighikafcpjkiklfbnlmeio) и после установки касперского, оно резко перестало работать. При попытке зайти на сайт с включенным VPN выдает данную ошибку. Надеюсь на вашу помощь, спасибо 🙂

I need help and this starting to get frustrating. I formatted my laptop to a clean state and when I tried to reinstall the Kaspersky Plus by downloading the installer through the MyKaspersky account. The Kaspersky App on desktop keeps saying this. - Even though I just recently bought the Kaspersky Plus last August. - I tried copying the License Key on the Additional Info on the MyKaspersky according to the guides. -But it doesn't work since It only asks for 20 codes but the License Key contains about 32 numbers/letters. - Since I bought the Subscription through online. I haven't received any Activation Code on my email. I need help to fix this.

1. Windows 10 версия 20H2 2. Kasperksy Plus 21.18.5.438(a) 3. После перехода с KIS на Plus заметил проблему: при открытии приложений на полный экран они просто сворачиваются. Перестаёт сворачивать при открытом окне касперского либо когда он полностью выключен. Кнопка "приостановка защиты" ничего не меняет, как и игровой режим, режим не беспокоить. Переустановка плюса тоже не помогла. Спасает смена разрешения экрана на более низкое. Хотелось бы узнать решение, которое не доставит много неудобств.