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i use kaspersky update utility to download updates and i copied it on an extern disk, then i plug the disk on the KSC server.

@Flood and Flood's wife Here is the update that i receive: Dear customer, Greetings, Thank you for your response. We are sorry for any inconvenience caused. In order to work on this issue, we will need some additional information from you. Data 1 Please create the GetSystemInfo report like so: 1. Download the utility GetSystemInfo.exe from the following direct link: https://kas.pr/GSI (click on it to initiate the download). 2. Run the GetSystemInfo.exe and click Accept 3. Click on the green Play symbol. The process can take up to 10 minutes and the progress bar may remain below 10% for most of the time. 4. A *.zip file with a name similar to this will be saved on your desktop automatically: eg. GetSystemInfo_PC_Name_Username_Date_Time.zip 5. Please send us that .zip archive containing the report as an attachment in a reply to this email. The 'How to use the GetSystemInfo utility' guide can be found here: http://support.kaspersky.com/general/dumps/3632 (click on that link to bring up the detailed guide) Data 2 We need the HKEY_LOCAL_MACHINE\SOFTWARE file. Please refer to this guide to export a registry key: http://support.kaspersky.com/1096 Please note, that registry export is performed exactly the same on Windows XP, Vista and 7, 8. If you need assistance then we would like to invite you for a remote support session with our technicians who can temporarily take control of your computer to perform the necessary steps and diagnostics from our end. Should you agree, please open the following link to connect with us: https://kas.pr/cach -Remote can be initiated 24/7 Best regards. Tines || Customer Service Representative This seems to be more of the response that you expected that i should get the first time?

Dear Friends, I need your attention to know how to offline update Kaspersky endpoint security client if the system is in Dark site. I didn't find the webpage to download the signature file manually. Although I downloaded the Windows update utility but once initiate the UpdateUtility-Gui, I didn't find such version list in the console which I have. Please guide us how to update the database for Kaspersky for offline client. Thanks...

Correct. You must first update the utility itself to see new versions. That is due to the fact that the utility itself is not changed upon every new release but the database is.

Доброго всем! В локальной сети организации установлен KSС 14.2.0.26967. Сеть физически не имеет интернет-подключения. Как правильно настроить обновление продуктов? Пробовалось на имеющей интернет-подключение машине скачивать обновления с помощью утилиты Kaspersky Update Utility 4.1, и закидывание скачанных папок в "Хранилища - Обновления баз и программных модулей"(Параметры - Источник обновлений - папка Updates в корне диска). Создаётся задача "Загрузка обновлений в хранилище Сервера администрирования", запускается на выполнение - сбой. "Задача обновления завершена. Необходимый для обновления файл отсутствует на источнике обновлений баз". Соответственно, клиенты - тоже без обновлений.

Thanks for your response. I have used the Kaspersky update utility to download the database update and transferred this to the device but when using it as the database update source, KES still shows the 'Database release date' as months old.

As far as I know, the update utility does not know how to update product versions (from 11.8 to 11.9 for example), it is intended specifically for updating databases. You need to do it manually, download the desired version, transfer it to the device and complete the installation. regarding the wrong update date, it may just be a display error, try the standard means - reload the application or device. Make sure that the license key used on the device is active and valid.

I have the same problem... How can I clean Update Utility removing all useless things? Why it keeps downloading other versions of Kaspersky causing very long time of conection!!! Please help in English or Spanish I don't know Russian! Thanks

Without a working backup, unfortunately, you will not be able to recover. You will have to start from the beginning. 1. Install the database server again 2. Install KSC server again (latest version 14.2) 3. Download all required client applications (KES, KSWS, etc.) with appropriate plugins. 4. Create all necessary tasks and policies After everything is ready, connect your devices to the new server ... use the utility ... C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\klmover.exe on the client device, run cmd as administrator, and go to folder cd C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\ run command, format - klmover.exe -address <you server name or IP> for example - klmover -address 10.10.15.20 the command will force the agents to connect to the new server and get the new policy settings from it, after which you will see how they are managed as before (don't forget to update the product versions)

Yes , Yes , can Kaspersky Update Utility 4.0 used for offline update Kav endpoint 12 or above ?

For anyone who stumbles across this with the same issue, I was unable to resolve the issue with KES Update Utility so i'm using a domain joined laptop instead and using the 'distribution folder' feature. I then copy this across to the segregated network via a USB stick to update the databases.

You should be able to press 'start' with all of the boxes unticked to update the update utility itself. It seems a lot of the versions are not immediately available though. Would be interested to know how you got on with applying the updates as I can't seem to have them apply once i've moved the updates to the target device and updated the source to be the local folder

You can try Kaspersky Update Utility. Please see this link.

Доброго дня, тестирую KSC Linux 14.0.0.4490 на Astra Linux 1.7, при попытке обновления баз для KSC и KES Linux (задача - загрузка обновлений в хранилище сервера администрирования) через общую папку на win server получаю ошибку "Задача обновления завершена. Необходимый для обновления файл отсутствует на источнике обновлений баз.". Обновления баз загружены на общую папку через Kaspersky Update Utility 4.1.0.4.74, аналогичный сервер KSC на Windows без проблем обновляется данным способом; Хотел узнать, с чем может быть связана данная ошибка? Как её исправить, учитывая что базы в указанной в задаче папке есть?

I’m having a bit of trouble with the Update Utility. Last week, I was able to download the latest version of Endpoint Security (11.8.0.384) from the Utility. But since yesterday (03/01/2022), that option has disappeared. The latest version in the Utility is now 11.7.0.669. Are there any solutions to this problem?

Good day if you have just downloaded the update utility (currently version 4.1) and do not see the products you need, then on the first screen, without giving any settings (without selecting products), just press the start button. the system will access its databases on the servers of the Kaspersky Lab and download all the necessary information about products that can be updated. after that you can find the versions you are interested in in the list

Здравствуйте. Сетевые ПК (не имеющие доступа в Интернет) на которых установлен keswin_11.9.0.351_ru_aes256 не обновляются из папки обновлений, скачанных Kaspersky Update Utility - ошибка обновления. А если на ПК имеющем доступ в Интернет настроить keswin_11.9.0.351_ru_aes256 "Копировать обновление в папку" - сетевые ПК обновляются из этой паки. Почему не обновляются ПК через скачанные обновления Kaspersky Update Utility?

I need to download offline updates for Kaspersky Endpoint Security 11.9 using Update utility 4.1.0.474, I dont see option for selection product KES 11.9. Please suggest. Regards

The date of the bases in the package corresponds to when this package was built and placed for download. Therefore, it is dated 2021. if you have reinstalled KSWS clients, check if they are connected to your KSC server. Run the utilities on the problem server located at the following path (as administrator) C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\klcsngtgui.exe check if the connection to the server is correct and show the output of the connection test utility Check the settings of the task that I described above and run the update for the servers ... show the result of the task.

They sent me this (text follows). I'm not a software tester and don't have time for this. Please contact Surfshark VPN and cooperate with them - they know the issue. Dear customer, Greetings, Thank you for contacting Kaspersky. We are sorry for any inconvenience caused. Is this issue happening on your Android phone or on Windows? In order to work on this issue, we will need some additional information from you. For Windows Data 1: Please provide the version of the application. Data 2: Please perform the following diagnostics: Step 1: Exit Kaspersky and see whether the issue persists. To do that, simply right-click on the 'Green Shield' Kaspersky icon in System Tray (on the bottom right corner of your screen), select “Exit” and then click on "Continue". If the issue persists despite exiting Kaspersky, please let us know. Otherwise, proceed to step #2. Step 2: Pause Kaspersky protection and check whether the issue persists. To do that, simply right-click the 'Green Shield' Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Pause Protection...” then select "Pause" and click on the grey "Pause Protection" button in the bottom. If the issue persists despite pausing Kaspersky, please let us know. Otherwise, proceed to step #3. Step 3: Try to diagnose which Kaspersky Protection component causes the issue: * Open the main Kaspersky window, click the little cog/gear icon in the bottom left corner to bring up the “Settings” menu, and on the left-hand side click on "Protection". Here you will find the list of protection components in order. Please turn off all protection components by sliding their buttons to the left so that they turn grey. Afterward, switch the first component (File Anti-Virus) 'ON' by sliding the button to the right. Then check whether the issue persists. If it doesn’t, turn the second component on (Mail Anti-Virus), but leave the first one enabled. Keep turning components on one by one until the issue kicks in. Please specify which component caused the issue. Data 3: Open Kaspersky > Settings > Threats and Exclusions > Specify trusted application > Select the application > Check on the first 4 box and click add. Check if this helps or not. Data 4: Please create a GetSystemInfo report: Please create the GetSystemInfo report like so: 1. Download the utility GetSystemInfo.exe from the following direct link: https://kas.pr/GSI (click on it to initiate download). 2. Run the GetSystemInfo.exe and click Accept 3. Click on the green Play symbol. The process can take up to 10 minutes and the progress bar may remain below 10% for most of the time. 4. A *.zip file with a name similar to this will be saved on your desktop automatically: eg. GetSystemInfo_PC_Name_Username_Date_Time.zip 5. Please send us that .zip archive containing the report as an attachment in a reply to this email. The 'How to use the GetSystemInfo utility' guide can be found here: http://support.kaspersky.com/general/dumps/3632 (click on that link to bring up the detailed guide) Data 5 If there's any error message or a warning of any kind, please take a screenshot of it and send it to us. In case you need help with that, here's a handy guide about taking screenshots: http://support.kaspersky.com/us/492?cid=pe For Andriod: Data 1 In order for us to further investigate the issue, we need you to download and run a free application, called AIDA64 (by FinalWire Ltd.): https://play.google.com/store/apps/details?id=com.finalwire.aida64 1. Once the app is downloaded and ran, tap the three-dotted button in the upper right corner; 2. Tap "Send Report in E-mail" and send the resulting report to your own mailbox; 3. Afterwards, open your mailbox and find that report (usually the subject field reads as “AIDA64 for Android v1.60 Report”); 4. Please copy the entire report and paste it in your reply; once you have done so click Send/Reply/Submit. Data 2 For us to understand why this is happening, please follow these simple steps to install a special 'debug' version of our app that records detailed logs: 1. Download the special version here: https://kas.pr/kisa_debug 2. Disable automatic updating of Kaspersky Internet Security: Open the Play Store App, click on the three horizontal lines at the top-left corner and select “My apps and games”. Go to ‘Installed’, click on the Kaspersky app, then click on three vertical dots at the top-right corner and uncheck “Enable auto-update”. 3. Uninstall regular Kaspersky Internet Security via standard means, like so: http://support.kaspersky.com/10196#block1 If you have any difficulties uninstalling it like that, try with the Application manager: https://support.kaspersky.com/10196#block2 4. Install the debug version and reproduce the issue a couple of times. 5. Check the root folder of your SD Card for logs, the folder is called /sdcard. It will contain files like these: "kisa_(date and time).log". Copy them, please, and send them to us. Don’t hesitate to contact for any assistance. Thank you and have a nice day. Best regards. Tines || Customer Service

Hi Flood, I'm in UK. The Product I purchased was sold as Kaspersky Security Cloud in March of this year. I have all the sale documentation. The product consists of the Kaspersky Plus, Cloud and Password Manager. This has not attempted to update since I've been using it. My big problem just now is that I found my admin password on my phone password locker but it is not working so I can do very little until I can solve this issue. This goes back to the issue of the Password reset utility not finding the product and potentially the Windows Preview Version. I have consequently uninstalled the Preview release. The windows version is now Windows 11 Home version 22H2, Build 22621.674. Attempted to run the password reset again after uninstalling Preview Update. Same result. "Product not detected." Please see the screenshot you requested of "Kaspersky" Search results from Control Panel\All Control Panel Items\Programs and Features. Attempted to gain access to reports. Again run into the admin password that I cannot reset as soon as I press Reports botton. Again, I cannot do anything without the admin password which I'm sure is correct. Any ideas as to next step. Regards D.

Скачал с сайта kesl-11.2.0-4528.x86_64.rpm, ставлю на РЕД ОС. Задача - не грузить канал связи и обновить все базы. Выкачал Kaspersky Update Utility обновления, подсунул программе: kesl-control --set-settings 6 SourceType=Custom CustomSources.item_0000.URL=/home/test/Updates/ CustomSources.item_0000.Enabled=Yes ApplicationUpdateMode=DownloadAndInstall kesl-control --start-task 6 базы обновились, как теперь вернуть вывод kesl-control --get-settings 6 к первоначальному виду? Не отключить кастомный источник обновлений, а именно удалить его

Доброго времени суток. На борту компьютера с Windows 7 Pro x32 bit, имеется Kaspersky Endpoint Security 11.6.0.349. Данный компьютер получает обновления в ручную, с помощью флешки. Выхода во внешнюю сеть ни в какую нет и собственно быть по задумке и не должно. На днях на другом компьютере с помощью Kaspersky Update Utility скачали обновления и перенесли их на нужный нам компьютер. Обновление прошло успешно, но теперь в трее рядом со значком Касперского висит сообщение о возможности обновить сам Касперский. Собственно сам вопрос заключается в следующем, как убрать данное сообщение? Версию Касперского ни в коем случае повышать нельзя. Кнопка с откатом обновления неактивна. Возможно ли это сделать не удаляя сам Касперский?

Hi, Please review: https://support.kaspersky.com/15691#block2 Download kaspersky update utility to the usb drive, and extract the files here, select the application that you want, select current folder (usb drive), and specify the language version for updates to download. In the workstations select the usb drive has the update source. Regards

Buenos días, ante todo agradecer a Caos por su ayuda y consejos relacionado con mi problema, afortunadamente lo logre, realmente no se que pasa con la versión de Kapersky Center 13.0 para Linux que cuando se crea una tarea para la actualización , siempre intenta buscar los propios repositorios de kapersky en internet y no tiene en cuenta los sitios que uno le especifica, en fin de forma general lo solucione de la siguiente forma: 1- Descargue el Kaspersky Update Utility 4.0 (Como bien especifico Caos en su ultimo post y sobrescribir el contenido de esa carpeta en /opt//kaspersky/ksc64/kuu 2- Configure el update.ini y lo puse a descargar desde la url que tenemos 3- Luego desde consola ./uu-console.sh -u -t -r Ya con esto el descarga todas las actualizaciones y ya desde la web los clientes pueden actualizar usando como source Kapersky Center Solo me queda una duda? En le fichero de configuración antes mencionado (updates.ini) hay una sesion llamada [ComponentSettings] que tiene todos los sistemas en FALSE, la duda es cuales son los que se deben habilitar ??????......por si se habilitan todos, descarga casi 2 GB de updates. EJEMPLO [ComponentSettings] ApplicationsOs=1 KasperskyAntiVirus_13_0=false KasperskyAntiVirus_14_0=false KasperskyAntiVirus_15_0=false KasperskyAntiVirus_16_0=false KasperskyAntiVirus_16_0_1=false KasperskyInternetSecurrity_13_0=false KasperskyInternetSecurrity_14_0=false KasperskyInternetSecurrity_15_0=false KasperskyInternetSecurrity_16_0=false KasperskyInternetSecurrity_16_0_1=false KasperskyPure_12_0_1_288=false KasperskyPure_3_0=false