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Showing results for 'Quick Launch Keyboard'.
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LQQ posted a topic in Kaspersky: Basic, Standard, Plus, PremiumI wanted to document an edge case I encountered in February 2025 that ultimately took many months to fully diagnose. I hope this helps Kaspersky support or anyone experiencing similar symptoms. Summary of the problem It started on a physical Windows 7 Professional x64 workstation. The workstation contains critical old software I still use. After performing, using a physical genuine Windows 7 DVD, an in-place repair installation (installing Windows 7 over an existing Windows 7 installation), Windows booted successfully, but the keyboard and mouse no longer functioned. No mouse and no keyboard actions were possible. I could not get past the screen that required entering the product key. I tried multiple physical (used and band new) USB keyboards and mice. They did not work. After exhausting all options I could think of, I concluded the PC hardware – 17 years old – has become faulty. Because I could not restore normal operation on the physical machine, I eventually converted the installation to a Hyper-V VHDX in an attempt to continue troubleshooting. The same keyboard and mouse problem remained in the virtual machine. Sequence of events The sequence was approximately: Existing Windows 7 Professional x64 installation with Kaspersky installed. Windows began reporting filesystem problems during integrity checks (chkdsk reported errors that could not be permanently resolved, among other problems). The system was also experiencing NVIDIA graphics driver issues. To repair both the Windows installation and the driver problems, I performed an in-place repair installation. After the repair, Windows booted, but the keyboard and mouse no longer functioned. After numerous unsuccessful attempts to repair the physical installation, I created a VHDX using Disk2VHD and migrated the system into Hyper-V. After resolving the some storage-controller boot issues in Hyper-V, the exact same problem was still present. This eventually led to examining the keyboard class driver stack in the offline registry. During investigation I loaded the offline SYSTEM hive and examined: HKLM\SYSTEM\CurrentControlSet\Control\Class\ {4D36E96B-E325-11CE-BFC1-08002BE10318} The UpperFilters value contained: kbdclass 0klmouflt.k4w-21-19 The same filter was also present in the fallback ControlSet. Probable root cause Windows repair installation left the Kaspersky keyboard filter registered in the keyboard device stack while something about the filter installation itself was no longer valid. Windows continued attempting to load the filter during keyboard initialization, resulting in the loss of keyboard and mouse. Solution A. Keyboard recovery — offline registry repair 1. Load the Windows SYSTEM hive Identify the Windows installation drive. In my case it was D:. reg load HKLM\TEMP D:\Windows\System32\Config\SYSTEM 2. Check the keyboard class driver's UpperFilters reg query "HKLM\TEMP\ControlSet001\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}" /v UpperFilters Value: kbdclass 0klmouflt.k4w-21-19 The second entry was the Kaspersky keyboard filter. 3. Remove the existing UpperFilters value reg delete "HKLM\TEMP\ControlSet001\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}" /v UpperFilters /f Check the fallback ControlSet and removed its UpperFilters value if it contained the Kaspersky filter: reg delete "HKLM\TEMP\ControlSet002\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}" /v UpperFilters /f 4. Recreate UpperFilters with only kbdclass For ControlSet001: reg add "HKLM\TEMP\ControlSet001\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}" /v UpperFilters /t REG_MULTI_SZ /d kbdclass /f For ControlSet002, if applicable: reg add "HKLM\TEMP\ControlSet002\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}" /v UpperFilters /t REG_MULTI_SZ /d kbdclass /f 5. Unload the SYSTEM hive reg unload HKLM\TEMP Reboot Windows. Result: The keyboard began working normally. B. Mouse recovery — offline registry repair Similar approach. reg load HKLM\TEMP D:\Windows\System32\Config\SYSTEM reg query "HKLM\TEMP\ControlSet001\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}" /v UpperFilters Value: mouclass 0klmouflt.k4w-21-19 reg delete "HKLM\TEMP\ControlSet001\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}" /v UpperFilters /f reg delete "HKLM\TEMP\ControlSet002\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}" /v UpperFilters /f For ControlSet001: reg add "HKLM\TEMP\ControlSet001\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}" /v UpperFilters /t REG_MULTI_SZ /d mouclass /f For ControlSet002, if applicable: reg add "HKLM\TEMP\ControlSet002\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}" /v UpperFilters /t REG_MULTI_SZ /d mouclass /f reg unload HKLM\TEMP Rreboot Windows. Result: The mouse function was restored. C. Physical-machine recovery I’d imagine the same approach would work on the physical machine. For now, I’m going to stick to the VM, and repurpose the PC for something else. If anyone from Kaspersky has seen this behavior after an in-place Windows repair installation, I would be interested in knowing whether this is a known issue with the keyboard filter driver or whether there is an official recovery procedure. -
tcwe posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHello Should I right-click -> Exit from Kaspersky applications before running the GSI tool? Thanks in advance! Kaspersky Premium v.21.26.4.406 + Kasp. VPN Windows 11 Home 25H2 -
Kathryn Rance posted a topic in Kaspersky: Basic, Standard, Plus, PremiumCannot remove keyboard from screen. -
CK1 posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHi, here is the info required from the read first list: Step 1: Operating system and version info. O/S Version: Win 11 Pro v25H2 (OS Build 26200.8246) Step 2: App name and version info. App Name: Kaspersky Standard App Version: 21.25.7.504 Step 3: Description of issue. I've been using Kaspersky Internet Security for a while and have been having issues the last month or so, I created a post outlining the issue here (https://forum.kaspersky.com/topic/being-snoozed-with-inability-to-recover-until-entire-system-rebootrestart-58762/) regarding it this morning. The advice given of switching to the new app client seemed to have worked but now no scan will go past 1% (0 files). I narrowed it down to the scanning of system memory, if I disable that option they run and complete very quickly if however its enabled as it is by default they get stuck and I cannot cancel the scan, it sits endlessly at 1% 0 files thinking about itself, the only way to get out of it is to reboot/restart the system. I did find a post referencing a incompatible software checker tool but windows is blocking me from launching or using the tool, even as admin. I started this thread as I believe since the other was in relation to Kaspersky Internet Security but this issue has arisen with Kaspersky Standard I should keep it in the relevant category. Any advice on how to get it to scan memory successfully would be appreciated. -
wildilyuz posted a topic in Ev içinMerhabalar, age of empires 4 oyununu Steam dan satın alıp indirdim. Fakat oyun başlangıçta yükleme ekranında kalıyor ve ileri gitmiyor . Fakat Windows+ r den Kaspersky nin hizmetlerini kapatınca serverı aramaya başliyor . Nasıl son verebilirim Windows 11 CoreSinglelanguage x64 Kaspersky plus üyelik Sürüm : 21.14.5.462 -
JDD posted a topic in Kaspersky Total SecurityHi there, Since a few days, I'm not able to launch the secured navigation. I have the message "impossible to launch the secure navigation". I restart my computer a few times but the problem remains the same. Does anyone has the same issue or can help resolve this problem ? My computer is running under W11. Thanks for your feedback JD -
m_kurzdym posted a topic in Kaspersky VPNHello everyone, I’d like to report a reproducible issue with Kaspersky VPN Secure Connection (App Store version 3.5.0, build 30500.79.14444486) on macOS 26.0.1 (Tahoe). The application freezes immediately upon launch and remains unresponsive until forcibly terminated. Observed behaviour After launching, the ksec_app process becomes stuck in a waiting state, as seen in macOS diagnostic reports: This means the app is attempting to connect to a non-existent or unresponsive XPC helper service (com.kaspersky.ksec.bl.resolver), resulting in a permanent hang. Technical background The App Store build registers an internal XPC service com.kaspersky.ksec.bl.resolver. On macOS 26 (Tahoe), Apple introduced persistent sandbox XPC restoration. Even if the related container or plist is deleted, launchd automatically restores the entry at next boot. Since the restored service no longer responds, the VPN UI (ksec_app) hangs on the XPC handshake stage and never completes initialisation. Workaround (confirmed functional) Quit the app completely: Remove the stuck resolver: Delete the sandbox containers: In Finder → Go → Go to Folder… → ~/Library/Containers/ Delete the folder com.kaspersky.ksec.bl.resolver manually, then empty the Trash. Relaunch the VPN. It starts and connects normally after that. (Optional: to prevent macOS from recreating the broken resolver after reboot, create an empty dummy file /Library/LaunchDaemons/com.kaspersky.ksec.bl.resolver.plist with no permissions.) Expected behaviour VPN should initialise its XPC connection dynamically on launch, without relying on persistent system registration that may be invalidated by macOS sandbox changes. Environment Component Version macOS 26.0.1 (Tahoe, build 25A362) Hardware MacBook Pro 16,1 – Intel i9 VPN 3.5.0 (App Store build) Distribution Mac App Store Reproducible Always, after restart Summary This appears to be a compatibility issue between the App Store build and macOS 26’s updated XPC sandbox behaviour. Manual cleanup and deregistration of com.kaspersky.ksec.bl.resolver restores normal functionality. Please forward this to the Mac development team for verification and patching. Best regards, M. Kurzdym, PhD (UK) -
m_kurzdym posted a topic in Kaspersky Password ManagerHello everyone, I would like to report a reproducible issue with Kaspersky Password Manager (App Store version 10.3.1) on macOS 26.0.1 (Tahoe, build 25A362). The application freezes immediately upon launch, showing no UI response until forcibly terminated. Observed behaviour After launching, the process kpm_app becomes stuck waiting for a blocked XPC port: This indicates that the app is trying to connect to an unresponsive or missing XPC helper service (com.kaspersky.kpm.bl.resolver), which never responds — resulting in a total freeze. Technical background The App Store build registers an internal XPC service com.kaspersky.kpm.bl.resolver. In macOS 26 (Tahoe), Apple introduced persistent sandbox XPC restoration: even after an uninstall or container cleanup, launchd automatically recreates the service entry on reboot. When that restored service doesn’t respond, kpm_app waits indefinitely on an XPC handshake during initialisation. Workaround (confirmed functional) Quit the app completely: Remove the broken resolver service: Delete the sandbox containers: In Finder → Go → Go to Folder… → ~/Library/Containers/ Delete the folder com.kaspersky.kpm.bl.resolver manually, then empty the Trash. Relaunch Kaspersky Password Manager. The app now starts and synchronises correctly. (Optional: create an empty file /Library/LaunchDaemons/com.kaspersky.kpm.bl.resolver.plist with zero permissions to prevent macOS from resurrecting the broken helper on next boot.) Expected behaviour The application should initialise its XPC connection dynamically during launch instead of relying on a persistent launchd registration that can become invalid in new macOS sandbox environments. Environment Component Version macOS 26.0.1 (Tahoe, build 25A362) Hardware MacBook Pro 16,1 – Intel i9 Password Manager 10.3.1 (App Store build) Distribution Mac App Store Reproducible Always, especially after restart Summary This appears to be a compatibility issue between the App Store sandbox and macOS 26’s updated XPC system. Removing or resetting the com.kaspersky.kpm.bl.resolver endpoint resolves the problem entirely. Please forward this to the macOS development team for validation and patching in the next release. Best regards, M. Kurzdym, PhD (UK)
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dubailaptop posted a topic in Kaspersky Rescue DiskI'm trying to recover my keyboard, mouse, speakers, which aren't working after uninstalling kapersky. So i booted with kapersky rescue tool. But the tools option is just not showing I'm running windows 11 Please help, I've spent hours and hours on this with no luck this is 2024 kapersky rescue tool, the 2018 version was showing black screen on my laptop
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MrBrandt posted a topic in Kaspersky FreeI found myself without a working keyboard or mouse after installing Kaspersky Free. LUCKILY, the mouse worked when I unplugged it since it's wired and wireless. I scoured the internet for a solution to my problem and quickly learned that has been an issue with Kaspersky since as early as 2016!? I saw that while keyboard input seemed, blocked, I was still able to communicate between PC and keyboard adjusting volume and opening calculator, for example. Moving forward, I tried uninstalling the devices multiple times and reinstalling them (after system restart), I tried modifying the registry, I tried running several different scans... ZERO luck. Then I thought, "Maybe disable Kaspersky?" Still nothing. I uninstalled, restarted, nothing. Windows troubleshoot was unable to fix my "driver error". I caved and called Kaspersky - this seemed promising since the rep sounded friendly! Alas, they told me the problem was not due to Kaspersky (I KNOW it was since that was the only significant change I made to my system), they could not help me and that I might need to contact Microsoft (ROFL, no)... Solution: Hold the shift key and restart the PC. Select a restore point from before installing Kaspersky. Wait about 10 minutes (will vary by system). Thanks for nothing, rep! ZERO effort. I hope you are shown this and not reprimanded, but at least LEARN to apply yourself to help customers. Call Ref #: 14316475
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Banana posted a topic in Kaspersky Total SecurityHello, Since two days ago I have seen that I can not start up the Battle.net application when Kaspersky is enabled. This has happened to other programs before, so I would usually add Battle.net to "Specify Trusted Applications" but this is where the second part of the issue happens. When I add the Battle.net launcher to the list, my Kaspersky would immediately crash. I have sent in a crash report when it happened, but I doubt that would help me with my immediate issue. I have run Windows update, Networking driver check and Kaspersky update but none have seemed to help. Could you please advise on what I can do to mitigate either part of this issue? Thank you. -
BlackEdition posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHow hard is it to give us an option to disable that very annoying popup? Your users have been suffering for years and have been asking for a way to get rid of the secure keyboard input popup while still having the feature ENABLED and working in the background, but things are the same even with your latest editions (Kaspersky Plus). I think whoever thought it was a smart idea to remind the user about it every single time shouldn't have the power to manage and develop your software. Im a paying customer since 2006 and I had to turn off this feature and live without it whenever it came out (it's definitely been 5+ years). I just moved to a new computer and I've been configuring my settings and guess I will still need to disable it and live without that feature for many years to come...
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Graky posted a topic in Kaspersky Anti-Ransomware ToolHi, After installing Kaspersky I used quick scan after it my pc went black for 2/3 mins. Idk exactly. After that my pc restarted, but my mouse cursor disappeared even tho my mouse is on and same with my keyboard they both have rgb so I know that they are on, but aren't working. I can press any button, but it's not going to work. My mouse is Model O and the keyboard is Genesis Thor 150 After I saw this problem I thought maybe taking mouse usb and keyboards wire and putting them in would work, but nothing. Now I don't know what to do because I can't do anything I have another office mouse with a wire I put it in and still nothing the cursor just won't appear. I downloaded the best version of Kaspersky free trial please help me -
Pandas posted a topic in Kaspersky Total Securityi am unable to launch any game apps while the program is active. After disabling it, i can launch it again. i have tried messing with the firewall but that doesn't seem to be the issue. How can i launch games while the program remains active -
RDB posted a topic in Kaspersky: Basic, Standard, Plus, PremiumI am not able to use expedia with secure keyboard. I am not able to type in the destinations under flight section as the system forces me to use Kaspersky secured keyboard for some reason! and that keyboard just doesn't work! Has anyone else faced this problem? even after disabling it from kaspersky privacy settings and restarting the browser, I am still struggling with this problem. Any solutions? -
Williams posted a topic in Kaspersky: Basic, Standard, Plus, PremiumI'm trying to install kaspersky stander plus, once downloaded the installer do nothing. I have tried: Run as administrator Clean temp files Installed framework 4.8 Windows updates are up to date I dont know what else to do. The installer does not run on windows 10. The wizard to instal the antivirus does not appear. -
Jamie Lee posted a topic in Kaspersky: Basic, Standard, Plus, PremiumMy Windows version: WIndows10 22H2 (OS Build 19045.4651) Kaspersky PLUS 21.18.5.438 The problem: After the lastest Kaspersky PLUS's Application update, my On-screen Keyboard becomes bugged. You can see from the 2 screenshots, my mouse cursor was positioned at Number 0, but it counts as Number9. I have been using Kaspersky for many years, and I use On-screen Keyboard for many years, this bug never happened to me before.
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ramjam posted a topic in Kaspersky Total Securitywindows 8.1 Kaspersy total security 21.3.10.391 (h) device used: Laptop. until a couple of weeks ago my virtual keyboard worked fine. now when I use it, it will not close down, it will only close when I shut down safe banking completely. I have tried using it in other browsers, firefox, chrome, brave, duckduckgo but that makes no difference. It is very annoying as it blocks the page I'm using when doing my banking. -
ahmadjibrel posted a topic in Kaspersky: Basic, Standard, Plus, Premiumquick scan dose not appear in the dropdown list of windows -
harrypp posted a topic in Virus and Ransomware related questionsHallo! Habe soeben erstmals Kaspersky auf meinem Rechner installiert, der Grund war, dass am rechten unteren Bildschirmrand ein kleines quadratisches Fenster aufging mit der Meldung "quick driver update" - ich halte das für einen Virus oder sonstigen Trojaner oder Müll. Nach der Installation und vollständiger Systemprüfung erscheint das Fenster immer noch. Es lässt sich mit dem Task Manager unter "task beenden" wegklicken. Weiss jemand, was das "quick driver update" ist? - ein Virus, Trojaner, sonstwas? -
hugop posted a topic in Kaspersky FreeI had problems before i did uninstall the Kaspersky free edition of antivirus even with free removal tool from kasperksy. But still i can open onscreen keyboard from kasperksy but the keyboard doesn't work i also received a error message. What can i do to fix the problem? Thank you in advanced Kindly regards. Hugo
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Slayer12242 posted a topic in Kaspersky: Basic, Standard, Plus, PremiumSo I have a Logitech-macro on my left mousebutton that I use in games and it worked fine before I installed kaspersky. Now whenever I'm ingame the macro does not work anymore, I've created exceptions for Logitech-GHUB and the game (Tarkov), but still the macro won't work. :( -
S.E. posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHi, I'm not sure wether this is the right forum or the right english term for it, but I have a problem with that little window that opens whenever I try to enter something into a searchbar. As seen in the screenshot, it completely blocks a large part underneath the searchbar for no apparent reason. A lot of the time it blocks auto completion or other stuff for several seconds, making the work process slower. I think I don't have to be reminded that the secure keyboard input is active everytime I want to enter something. Is there a means to have that box toggled off?
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Sothyro posted a topic in Kaspersky Internet SecurityDear KIS Community I don't know why KIS block Brave Browser every first time launch it. When start browsing, it is blocked. Second time of launch it I can browse. Moreover, If I exit my second times browser window then third times is not work too. Unless reopen it (4th). Error by the following action like this. Moreover, I can't find the solution of such this case over Google also. Please help. If the problem still exist, might not renew license. Really bored.
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insann posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHi all , I have a VPN software called SurfShark takes long time to launch because of Kaspersky Standard. I've changed some settings in Exclusion of applications but I don't know if that safe or not ? At past I used multiple VPN software launch Fastly with no delay just this software. Hope to tell me about what I did if it's safe or not ?
