ramjam

Now by accident I have solved the problem. If you put your cursor exactly on the X icon to close the virtual keyboard it does not respond. I kept clicking on the x to no avail, then by accident I put the cursor under the X icon and it closed the keyboard. So simple but an illogical interface design by Kaspersky. Hours of my and Kasperky support's time wasted by a poor design. Remember X marks the spot, not somewhere near it!!

hi the virtual keyboard is from Kaspersky, my keyboard drivers are up to date.

Sorry but what is the point of this forum if I my remarks are ignored and I passed to people whom I've already dealt with? This is my first experience with this forum and it's disappointing to say the least! I was hoping for a better result than pass the buck!

I would prefer to see an answer instead of being passed on to another, last week I spent 10 minutes on the phone to support and they passed me on again. Surely I am not the first person this has happened to?

windows 8.1 Kaspersy total security 21.3.10.391 (h) device used: Laptop. until a couple of weeks ago my virtual keyboard worked fine. now when I use it, it will not close down, it will only close when I shut down safe banking completely. I have tried using it in other browsers, firefox, chrome, brave, duckduckgo but that makes no difference. It is very annoying as it blocks the page I'm using when doing my banking.