Wesly.Zhang

Hello Wesly.Zhang ---Re: Test: c:\program files(x86)\kaspersky lab\{product name}\.copy avp.exe to the desktop ---Re: Delete original avp.exe Re: " AVP self-denfense can't be closed", AVP self-defense is closed. ----Why is this necessary? Has Kaspersky released the fix Wesly.Zhang, Anton Mefodys ? Regards. Hello, FLOOD This is strange behavior. Let's do the second test: confirm self-defense is turn off. "Settings --> Additional --> Self-defense --> confirm uncheck "Enable Self-Defense"". Setting --> General section --> uncheck "Launch Kaspersky Internet Security at computer startup (recommended)" reboot pc Go to C:\ProgramData\Kaspersky Lab\AVP20.0\Bases\Cache folder. Delete all files and folders. Let me konw the result. Regards.

Hello, Addional advice in addion to richbuff said, Please try to disable web-av or system watcher to check this problem has gone or not. Regards.

还是出现了 你好，PIKACHU 请问你是卸载了相关软件还是执行了全盘扫描后还是出现了？请详细描述你做了什么。 此外，请你提交上传GSI报告到这里，方法在上面Ylive 回帖中有。

Hello,FLOOD I see kaspersky password manager. Please exit all kaspersky products. KSC,KPM, etc. Any better? If it still not go, please do a little test: Go to c:\program files(x86)\kaspersky lab\{product name}\.copy avp.exe to the desktop and delete the original one. If it can't be done, AVP self-denfense don't be closed even if you disable it in product GUI. Let me know the result of little test. Regards.

Hello, FLOOD Do you disable self-defense and exit product first? There is no avp.exe, avpui.exe process in process manager window? and then Delete all files and folders. I can clean all the files and folders without any problem. Regards.

Hello, FLOOD What‘s your product database release date? If the database update successfully, you still encounter this behavior. You do the following steps to clean the AVP database cache loaded by the product. Disable self-defense and exit product; Go to C:\ProgramData\Kaspersky Lab\AVP20.0\Bases\Cache; Delete all the files and folders in Cache folder; Start product and enable self-defense; Re-check this issue. Regards.

Hello, FLOOD There is no detection problem on my side. Do you still have alarm on this website? Regards.

Hello, FLOOD Does this detection still exist? I see this website is OK now. Regards.

Hello, FLOOD Berny Perhaps there is a time lag in pushing updates to users. Our KL chinese viruslab tell me they fix the problem in next db update. Maybe they need more time. :sweat_smile: . Regards.

手动也一样。该行的就行，不行的还是不行。 Hello, 请您按照此技术文章内的内容设置后执行一次更新，然后把更新报告打包发送到这里来。 https://support.kaspersky.cn/14837

Hello Wesly.Zhang, Thank you for replying:pray_tone2: Which " next update" please, a db update or patch update? Something has been fixed, and something hasn't: Please let us know? Thanks. Hello, FLOOD It is a db update for fixing this issue. (•̀⌄•́) Regards.

你好， 请您尝试手动更新产品，看看更新是否正常下载更新文件。

Hello, PIKACHU 请您执行一次全盘扫描并处理完所检测到的威胁后在看看此问题是否仍然出现，并在这里回复我，给我答案。 另外，如果当前系统中安装有“优兔看图”这款应用程序的，请立即卸载。因为你这个行为符合这款流氓应用的典型特征。在 %temp% 目录中释放 twunk_l6.dll 模块。

Hello, This is a false alarm. You don't need change anythings. Follow above FLOOD said to report this issue to viruslab. It will be fixed ASAP. :wink: Regards.

Hello Wesly.Zhang, No. ? Hello, There is no malicious js or html code found in your website. This is a false alarm. You don't worry about it. A fix will be published in the datebase update, just like harlan4096 said.

Hello Wesly.Zhang, No. ? Hello, This detection is not a malicious threat alarm. It is an risk notification detected by web-av heuristic analysis module... Let me chech the web site html code whether it has malicious code or not. I will give you a reply as soon as possible. Regards.

Hello, It seems the website is OK now. How about your side? Regards.

Hello Wesly.Zhang, In my tests: all4kidsonline is detected. babykingdom is not Best regards. Hello, About www.all4kidsonline.com.au, The detected object is the following JS link label. It is actually a false alarm. It will be fixed in the next update. Best regards.

Hello, Could you provide the false alarm screenshot to here？ Regards.

Hello, Please see this support article :https://support.kaspersky.com/common/compatibility/12431 if you have NVIDIA graphics card. Regards.

Hi, Neilg The log you providered show the installation encounter a security information migration issue. It maybe lead to self-defense module of KTS or KTS process takes up the relevant registry key. Please try to disable self-defense module and exit KTS to upgrade OS. I think uninstalling KTS will make the system update more successful as you expect. Regards.

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Hello, It's an known issue. It will be fixed in patch B for 2020 serious product. Now this patch is been tested for public. Regards.

Hello, okq550 Could you "Purge Cache" the website cache by cloudfront? All the KIS detected event is point to the js cache. Any better after that? If not go, Please check the cached content of detected object is as the same as the one on the server. regards.