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Wesly.Zhang

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Everything posted by Wesly.Zhang

  1. Hello, 根据程序提示,请您卸载产品并重装产品。如果问题依旧,请您反馈到这里,谢谢!
  2. Hello, 请您根据 ylive 的要求提交 Traces 追踪记录文件并在这里提供 技术请求INC 编号,谢谢。
  3. Hello, I follow the url. There is a JSON element replied by the server without any malicious code, except for regular expression. Maybe the regular expression strings trigger a detection feature. Interesting...... Regards.
  4. Hello, nobody9999 I am afraid I think this issue doesn't be fixed via installing a update. Do you encounter a same issue? What's the product build do you use before? Please tell me the build number.(2018? 2019?). Could you install previous build? Please tell me the result. If it worked, Please upgrade install the newest build. if no, please see the following item. In path: C:\Windows\INF\oem??.inf, ?? The oem??.inf means the inf files, which has the content "KLIM6.INF -- NDIS Usermode I/O Driver". So you should open every oem header file to check its content. Please tell me you find it or not. or you run "cmd.exe" as administration privilege and run this command, copy its replay information to a txt file and upload to here. pnputil /enum-drivers Regards.
  5. Hello, In addition to what Berny battybatmam4unme said, Please try to delete this #2 adapter in system panel if “Kaspersky Security Data Escort Adapter” existed. Any better after that? Regards.
  6. Hello, 如果问题解决,本贴即将关闭,此后若此问题再次出现,请短消息通知我重新开启此贴,请您继续反馈。
  7. Hello, 根据你的设置配置,请您调整 网页反病毒 保护组件为默认推荐级别后在 无痕浏览 与 反广告 组件中添加如下配置来看看此问题是否还会出现。 由于大陆运营商访问台湾网站速度异常缓慢,所以我这里不能够确定访问缓慢是由于产品问题还是网速引起的问题。如果在添加以上两个项目后仍然不能够解决问题的,请您退出 C:\Program Files (x86)\Zemana\AntiMalware\AntiMalware.exe -> Advanced Malware Protection 程序后在检查这个问题是否会出现。 Desktop GSI:https://www.getsysteminfo.com/report/d95ea7b6d00082c535f8fc3e82a0e698
  8. Hello, 感谢提供,另外您能否提交一份 GSI 报告到这里。 https://support.kaspersky.cn/common/diagnostics/3632#block1
  9. Hello, 下次出现此问题,请你选中(左键单击)如下图所示的行,然后看看右侧显示具体信息里面,这个499是由于什么原因导致的,是 blocked by 谁? Regards.是by antivirus Hello, 哪个页面重现出这个现象,请贴出网络地址,我这里需要看看。另外,把卡巴斯基配置导出成文件打包上传到这里。
  10. Hello, 你是在哪个页面中显示成这个样子的?请你把卡巴斯基配置文件导出,然后打包发送到这里来。 此外,下次出现此问题,请你选中(左键单击)如下图所示的行,然后看看右侧显示具体信息里面,这个JS脚本为什么会出现 499(客户端错误)是由于什么原因导致的? Regards.
  11. 有啟動反廣告與反收集資料組件,點入右下角的"登入"後,有嘗試把反廣告與反收集資料的組件關閉後,等待3~5分鐘還是無法顯示,必須把KIS完全退出再開啟並等待3~5分鐘,網頁才會正常。 但是我的laptop沒有這個問題,同一份config卻不會導致相同問題,只會reproduce在我的desktop。Hello, 请问你使用什么浏览器?如果是 Chrome 与 firefox 浏览器的请在页面空白处右击,选择 审查元素 或 查看元素,然后切换到 网络 标签,然后刷新页面,之后请您查看 状态 列中非 200 的项目,截图并上传到这里。 此外,尝试在 设置 --》附加--》网络--》将 注入流量 功能取消后,刷新页面在看一下。 PS. KIS 的版本是?使用chrome,KIS Ver.20d,其他資訊我晚上補上,目前我還是傾向開啟注入流量功能 Hello, 等待您反馈的结果。
  12. 有啟動反廣告與反收集資料組件,點入右下角的"登入"後,有嘗試把反廣告與反收集資料的組件關閉後,等待3~5分鐘還是無法顯示,必須把KIS完全退出再開啟並等待3~5分鐘,網頁才會正常。 但是我的laptop沒有這個問題,同一份config卻不會導致相同問題,只會reproduce在我的desktop。 Hello, 请问你使用什么浏览器?如果是 Chrome 与 firefox 浏览器的请在页面空白处右击,选择 审查元素 或 查看元素,然后切换到 网络 标签,然后刷新页面,之后请您查看 状态 列中非 200 的项目,截图并上传到这里。 此外,尝试在 设置 --》附加--》网络--》将 注入流量 功能取消后,刷新页面在看一下。 PS. KIS 的版本是?
  13. 兩個網頁都沒有使用無痕瀏覽,關於第二個網頁,我手邊有兩台電腦,desktop and laptop,使用同一份config,但是desktop重開機後是無法直接顯示beanfun的登入頁面,必須退出KIS再重新載入,等待3~5分鐘瀏覽器狀態刷新才能顯示登入畫面。 目前搜尋到登入前有問題的原因有,beanfun不在KIS的信任URL,但是這樣我的laptop應該要遇上同樣的情況才對。 有沒有可能是zemana等軟體造成? Hello, 你是说这个地方不显示? 你有没有启用产品的 反广告 组件?
  14. Hello, I mean this topic post contain some strings which lead to malware detection in the system log. if the author of that post could edit his log to delete the strings or copy all log to a txt file and attach it to the fourm. The detection will not display again. so everything will be OK. You know what I mean now? I know you are not that auther, so you can not do something. If convenient, please notify the moderators or administrators to handle strings in that post. Now, You can go to see other forum topics. Regards.
  15. Hello, As a temporary solution, you can see: https://community.kaspersky.com/kaspersky-total-security-14/error-in-graphics-driver-occurred-in-dialog-i-got-uneecpected-error-from-total-security-2537 Regards.
  16. Hello, As I analyse, There are some characters in the website html code related to HEUR:Trojan.BAT.Miner.gen. But Please don't worry, These strings are not harmful to your computer system. If the post could delete this content, Everything will be OK. Regards.
  17. Hello, 本贴已关闭,如果您还有需要就该问题进行跟进反馈的,请通过站内短消息联系我,我将会重新打开此贴请您继续反馈。
  18. Hello, Try to delete klim6.sys and run the following command as administrator privilege : sc delete klim6 Tell me the result for deleting file and executing the command. Do you find the oem??.inf for kaspersky product? Let me know. Anyway, What's the product build do you use before? Please tell me the build number.(2018? 2019?) Regards.
  19. Hello sid, Thank you for posting back. I'm sure Wesly.Zhang will provide another procedure, as he said previously. Best regards. Hi, sid FLOOD This issue I have reported to KL when testing 2018, 3 years ago. I have found the conditions for this problem to occur indeed. https://forum.kaspersky.com/index.php?app=forums&module=forums&controller=topic&id=356822&do=findComment&comment=2650854 So, I want to sid do the following checklist and reply the result of the operation. This file is exist or not: “c:\windows\system32\drivers\klim.sys”. Please reply me. Run the "cmd.exe" as administrator privilege and do the following command, Please tell me do you see “DISPLAY_NAME: Kaspersky Anti-Virus NDIS 6 Filter” item in System returns information or not and copy all information to txt file, upload to here. sc query type= driver group= NDIS 3. In path: C:\Windows\INF\oem??.inf, ?? The oem??.inf means the inf files, which has the content "KLIM6.INF -- NDIS Usermode I/O Driver". So you should open every oem header file to check its content. Please tell me you find it or not. English is not my native language, so please forgive me for any strange or grammatical mistakes.:smirk: Best regards.
  20. Hello, Could you provide the js file and archived it by PM to me? It is on: D:\Sorina\Outlook\Outlook 2010 - Aug 19, 2019\Partition on C\Live Mail Backup Dec. 26, 2017\Sorina\Inbox\575360BF-000094E7.eml. I will check the js file is safe or damager. Regards.
  21. Hello, 请您禁用 文件反病毒 组件后这个现象是否改善?请告知结果。 同时请您通过 https://my.kaspersky.com/ 反馈问题,反馈时可以放上这个帖子的地址。然后把 INC 请求编号发送到这里来,谢谢。
  22. Hello, 请问您还有什么其他问题吗?如果问题解决,请选择一个你认为的最佳答案 best answer。若本贴在本回复发出5天内未有回应,本贴的最佳答案 best answer 将有本人设定并关闭此贴,谢谢!
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