[.Redmat Virus Ransomware]

Hello Shabuj, Please clarify, when the infection occurred was there any installed, active Kaspersky software?

1. If "yes", which Kaspersky software: names and versions?
2. If "no", at what point was Kaspersky software installed & which Kaspersky software: names and versions?
3. & "currently", there's no Kaspersky software installed - is that correct?
4. 3. = 9/06/19 you said "other three drive file can not open", what type of drives are the "other 3 drives"

[HW Virtualization not enabled [Closed]]

Excellent Nexon?! Thanks for posting back & the solution!✅

[No response from support team [Closed]]

Friend, Please share which regions have: "LiveChat"?

[.Redmat Virus Ransomware]

1. Kaspersky software version/s?
2. :white_check_mark:
3. Are the 3 affected drives detachable?

:thinking:

[HW Virtualization not enabled [Closed]]

Sandbox is turned off but kaspersky still can not use HW..

? Hello Nexon, After turning SB off was a full power reset done? If "yes," have you tried:

1. Uninstall KIS
2. Full power reset
3. Reinstall KIS?

(I'd test, but, atm, I'm steering clear of 1903)

[No response from support team [Closed]]

Hello Teerasak, Using Google browser - there are no chat icons, no green, no blue. - well it was ?blue?, now Kaspersky have changed "colours", everything is boring sludge green? However, using Firefox & Opera browsers the LiveChat icons are available: They look like: Click on the ? & a "live" agent should connect with you. If it doesn't work, please post back? Re the INCIDENT you created, can you please check: date & time you created please & post back the information please? Thanks! --------------------------------------------

1. If there's any Kaspersky developers reading this: there are NO:

" GET https://secure.livechatinc.com/licence/8898534/v2/ xxx " calls in any Google browser logs

[VPN]

Hello Manou1407, Welcome! Re "Whats the problem?": 300 MBx daily, is the limit for free usage. If your account has not synced, sometimes, the issue you're reporting, can present:

1. Have you signed into your MyKaspersky online account?
2. Has the activation/licence been applied?
3. Is your device showing connected in the MyKaspersky portal?

IF "YES" to: 1.. thru to 3. and the issue remains:

1. Please tell us the name/s and version/s of all Kaspersky software installed on your computer?
2. Please tell us the computer operating system name, version & build?

Thanks!

[Como ajustar o firewaal do KIS?]

Olá Rmlazzari, Obrigado por postar de volta. "mensagem é do EMDB" Sim, eu concordo com você. "Talvez o problema esteja nos sites (www.emdb.eu e www.emdb.tk)" Concordo. O firewall do Windows está desativado pelo KIS Isto é normal. Acho que precisamos ouvir o que Eric diz, estou feliz que você tenha perguntado. Por favor, deixe-nos saber Eric's resposta quando você receber? Muito obrigado!

[Kaspersky detect "CryptoTab Browser" as virus. [Closed]]

"Why exclude when it is not a Virus? Kaspersky detected it clean but in a network detected it as a Virus?"

My answer was for the "why" questions: And giving the reason why the alert happens TO ANYONE who has riskware on their system, sometimes, people don't choose to install riskware, sometimes peole don't know a seemingly "benign" software, file, app or other object has the "potential" to be dangerous. Kaspersky software is being kind to those people to say "Watch out". If Kaspersky software didn't do this everyone would complain about that too!!!

[No response from support team [Closed]]

Hello Teerasak, Thanks for posting back. The Online Chat SHOULD show a little green rectangle & a little blue circle in the bottom right hand corner of your browser. The agents are only there during business hours... Where I am right now, it's 03:00am, no-one except the owls & me are awake:wink:. After hours, the icons do not show. Not sure of your geographic location, but if it's Sunday where you are, the icons will not be active/visible. If, during business hours you still cannot see the icons, please post back so we can help? Thanks & best regards!

[Como ajustar o firewaal do KIS?]

Olá Rmlazzari, Esse alerta vem do KIS? Você pode acessar os "Relatórios" do KIS, por favor, veja o período "24 horas" e, se não conseguir encontrar nada que corresponda ao EMDB, procure por 7 dias, verifique qualquer alerta que seja para o EMDB? Exportar os alertas para um arquivo txt, copie vários (pode haver muitos) só precisamos de alguns por favor, e postar de volta por favor? Cumprimentos!

[Como ajustar o firewaal do KIS?]

Olá Rmlazzari, Obrigado pela informação. Permita-me um pouco de tempo e eu vou voltar para você. Cumprimentos!

[egde browser and safe money not working in Windows 10 1903 [Solved] [Closed]]

Those settings have been made, do not work, Safe Money still opens an IE browser.... Multiple systems tested, multiple users, multiple locations... same result.... :thinking:

[Failed Title]

Excellent Luiz, Steps to upload the .zip folder. In the browser you use:

1. Go to https://www.myairbridge.com/en/
2. Select/click "I agree" twice

"Thank you" will appear twice, the screen will then change to a screen showing 6 circles:

1. Select/click "Send files via link" - number 2 in the image,
2. A popup window will show - select/click on the GSIx.zip folder (you made for us) x = the file name of your GSI folder - number 3 in the image,
3. Select/click "Open" - number 4 in the image,

Allow the folder to upload, as the folder uploads a "rotating" circle will display on the screen changing from 0 to 100%. At the end of the upload (100%) the GSIx.zip folder will show in the Airbridge window

1. Select/click - "Send files via link"
2. A "I am not a robot" "reCaptcha" popup may appear, click the images that are correct
3. A "url/link" beginning with https will display
4. Select/click the url
5. A message "copied to clipboard" will appear briefly on the screen
6. Come back to your post here in the Community, add the "url/link", select the "Reply"

At that point you'll have created, uploaded a GSI & Windows logs & posted the URL for us:relaxed: We'll look at the data & may ask further questions or ask you to do other stuff, we'll do everything at your pace and explain anything & everything, if anything is unclear, ask and well manage all the concerns... Thank you Luiz, Best regads!

[.Redmat Virus Ransomware]

Hello Shabuj, Welcome!

1. Kaspersky software version/s?
2. Operating system, version, build?
3. Are the 3 affected drives detachable?

Please let us know? Thanks!

[Windows 7 cannot shut down after update Kaspersky Free Antivirus for Windows]

Hello MFLai, Thanks for getting back to us, the data and the updated info:slight_smile:! It's good to know date and time is no longer an issue. May I ask please, is the original issue "Windows 7 cannot shut down after update Kaspersky Free Antivirus" persisting? If it is, please upload the FULL GSI & Windows logs please? The upload is incomplete. Please let us know? Many thanks!

[Kaspersky detect "CryptoTab Browser" as virus. [Closed]]

Why exclude when it is not a Virus? Kaspersky detected it clean but in a network detected it as a Virus.

'Cause it's considered "Riskware", has the potential to be dangerous, misused, if it "get's into people's system, either inadvertently or when a user is unaware, Kaspersky software is letting the user know.

[egde browser and safe money not working in Windows 10 1903 [Solved] [Closed]]

:thinking:I wish this one was sorted, been tracking it for 2 years, like harlan4096, no Edge presented by Kaspersky software. I don't believe Kaspersky would acknowledge a "bug", which they have, "in hand with Technical Experts", which it is, if it was in Microsoft's patch. I also wish we had Khan's "magic" software. I'd love to see this working:thinking:.

[Fail to update after waking up from sleep mode.]

Hello Sean, Thanks for posting back & the info.

1. KTS version?
2. When did the issue start?
3. Is KTS logging any "update" errors in "Reports"?

To diagnose you could:

1. turn on traces,
2. reboot,
3. replicate the issue
4. save traces.

1. repeat 1 thru to 4 a number of times to verify or capture any discrepancies.

Potentailly, if run for hours, the traces may be sizeable. Manage the data capture against the event/s and the size of any diagnostic data that requires uploading. As the issue fits the "little bit variable/obscure" category: traces, GSI & Windows logs would be a basic requirement to effectively troubleshoot. https://support.kaspersky.com/common/diagnostics/3632#block7 When the GSI .zip folder and all other data is ready upload the full .zip folder(s) to cloud storage of your choice, post back the link. Thanks!

[Fail to update after waking up from sleep mode.]

Hello Sean, Can you give further info about:

1. "when the windows is on"?
2. "compatibility issue with Surface book 2" .
3. KTS version?

please? Many thanks

[Como ajustar o firewaal do KIS?]

Olá Rmlazzari, Bem vinda! Podemos ter a (s) tela (s) do (s) alerta (s) / erro (s) por favor? & (para confirmar, por favor) há 2 sites: www.emdb.eu E www.emdb.tk E Win 7, podemos saber versão e construir por favor? E Versão KIS por favor? Muito Obrigado!

[Fail to update after waking up from sleep mode.]

Hello Sean, Welcome! How often is the device fully shutdown as opposed to "power naps - sleeps"? Please let us know? Thanks!

[HW Virtualization not enabled [Closed]]

Hello Nexon, Welcome! Are there any Hypervisor settings on? :thinking:

[Только у меня сей продукт (safe kids) работает столь отвратно? [MOVED]]

Привет AlexX, загружать в облачное хранилище по вашему выбору и опубликуйте ссылку здес

[KTS vs KSC [Solved][Closed]]

Hello Beanslappers, Here's more:https://support.kaspersky.com/13878#block1("why change") why are you thinking of changing? ?

With all due with respect: You gave me patch notes. I'm so sorry Beanslappers. I was not intending to do anything other than to "try" to assist. I don't do sales & I didn't glean anything from your queries that that was the focus. Again, my apologies. Best regards, from across the ditch.