Hello @C700, Welcome! Where was the Kaspersky Premium for Android subscription purchased from & is the *subscription* showing in (your) MyKaspersky account, in the *Subscriptions tab*, check: https://my.kaspersky.com/MyLicenses#/portal/pages/licenses - In Google Play Store the app is called Kaspersky: VPN & Antivirus - image 1, when it's installed, with a Premium subscription - the app name will show Kaspersky Premium - image 2: BEFORE installing Kaspersky: VPN & Antivirus was all *existing* Kaspersky VPN & AV software *uninstalled*? Have you signed into (your) MyKaspersky account from the Kaspersky app - the *application* & (your) MyKaspersky account must synchronise for the *application* to pick-up the License information, that's stored in (your) MyKaspersky account, that step applies the Premium subscription, including the Premium VPN. To correctly activate the AV & the Premium VPN the following steps must be done: Open the Kaspersky app. On the bottom tab bar, tap Profile. Tap Let's go in the section with your current license. Tap I have a subscription: Sign in to your My Kaspersky account. If a subscription that can be used to activate the app has been found for your My Kaspersky account, Kaspersky app prompts you to use it for activation: Once the subscription has been successfully activated, the app will notify you and display the subscription information. IF (you've done the above steps & you're still unable to access the Premium VPN that's included in the subscription - log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support will guide you Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Resource: Subscription restoration troubleshooting

Hi I bought a subscription of a Kaspersky premium for Android so i know the VPN unlimited included but iam getting only the free VPN of a limited 300mb ?

bonsoir tout le monde ,je viens d'acheter un deuxième abonnement Kaspersky pretium pour mon MacBook Pro Sonoma ,je viens de voir qu' il est déjà active ,alors que j'ai le premier abonnement toujours en cours d'utilisation ,il n'expire d'après 80 jours , comment faire pour stopper le 2 eme abonnement jusqu'à la fin du premier abonnement ,merci

Satın alım başarılı şekildeyse bankanızdan çekim yapıldıysa 24 saat içinde mail ile veya My Kaspersky hesabınıza tanımlanacaktır. Yine de işlem başarılı ancak iade başlatmak istiyorsanız yine My Kaspersky üzerinden veya aşağıda verdiğim iletişim kanallarından dekont ve satın alım bilgileri gibi şeyleri ekleyip iade talebi isteyebilirsiniz. https://support.kaspersky.com/tr/b2c/tr

Hello @Doğuhan A., it would be nice if you could offer a possible solution in your own words. This AI answer is not necessarily wrong, but has nothing to do with the TO's problem. It is useless trivial knowledge and in this case, as so often, simply garbage. Please spare us such posts.

Вот я об этом и говорю. Нормально и полностью донести информацию у Вас не получается.

I'm sorry to hear that, those are possible solutions! Causes of VPN Bans: 1. Prohibition of VPN Use: - Some online games ban VPNs to prevent cheating. Game servers detect VPN traffic and may ban users accordingly. 2. Suspicious IP Address: - VPNs often use shared IP addresses. If these IPs are flagged for abuse or spam, connecting via them can lead to bans. 3. Geographical Restrictions: - Games may restrict access based on regions. Using a VPN to access restricted regions can result in bans. 4. Sudden Location Changes: - Rapidly logging in from different locations may raise suspicions of compromised security and lead to bans. Solutions to Mitigate VPN Bans: 1. Review Game Terms: - Check the game's terms of service and VPN policy to ensure compliance. 2. Mindful Location Choices: - Connect to VPN servers in accepted regions and avoid frequent location changes. 3. Engage with Support: - Contact the game's support team if banned unfairly to seek resolution. By understanding these causes and implementing proactive solutions, players can enjoy a smoother gaming experience while minimizing the risk of bans.

большое спасибо за ответы всем. отметил галочками все компоненты.