Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. RoMo5
    Started by RoMo5,

    On computer start up KIS icon in task bar is grey and showing update in progress. When complete a message saying subscription problem 1 issue. Clicking on details seems to resolve the problem but this is becoming very annoying. It has only happened since upgrading to KIS21.

    • 6 replies
    • 1.1k views
  2. Skykasper

    I get multiple notifications on a website. Any Ideas what this is and what to do about it? Full scan shows nothing.

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  3. MikeGiann
    Started by MikeGiann,

    Hello, I just purchased a new subscription to Kaspersky Internet Security after being away from the product for 2 years. At the time, when using the Safe Money, the browser (Chrome or Firefox) would open with a green border and have none of my extensions except for the Kaspersky one. Now I installed this latest version 21.2.16.590 and when starting the browser(s), I see all my extensions along with the green border, is this normal? I have used on Chromium Edge, Firefox and Chrome, all browsers are up to date. If this is now normal, is it Safe? Is there a configuration somewhere that I am missing that removes all the extensions? Thanks Mike

    • 2 replies
    • 1k views
    Flood and Flood's wife
  4. Darevas
    Started by Darevas,

    Hi Community of Kaspersky I bought a Kaspersky Internet Security licence for 3 years Everything is fine on version 20 but since January 1st (the first time) and now January 11st (second time) my Internet Security is updating automatically to the version 21 but my licence can’t activate (or can’t founded on My Kaspersky Account) The first time i uninstalled version 21 and install version 20 again, everything well but today is happens again. So, can i install the new version with my actual licence? or i need to rollback again to the version 20 and disable autoupdates? Any other option to avoid this problem? thanks for your answers Greetins

    • 3 replies
    • 1k views
  5. Amunsol

    I use a Virtual Table Top (VTT) to play board games and roleplaying games virtually called Fantasy Grounds Unity. I haven’t had any problems previously but now it has been preventing any sharing of data making it unusable. I was able to make an exception of the file and that seemed to stop the attack warnings but it didn’t allow any data through. I’m not very computer literate, but I can follow instructions. I’m not sure what to do and am hoping someone can walk me through a solution.

    • 2 replies
    • 1k views
    Flood and Flood's wife
  6. SARATBABU
    Started by SARATBABU,

    Recently bought Kapsersky total secuirity,there from my hard disk not open.extrernal hard disk 1TB.what can i do please help,windows 11,dell company my laptop hanging full day

  7. Acesnick
    Started by Acesnick,

    I have a 3 device subscription for a year. Can I top off another year towards my subscription by adding another activation key and make it 2 year sub, or will it create another account and make 2 account 1 year each? If yes, how many years is the maximum I can top off. Thanks. KIS - 3 device for a year

    • 0 replies
    • 1k views
    Flood and Flood's wife
  8. へろへろ
    Started by へろへろ,

    ver2020でスキャン後の動作「電源を切る」が便利でしたね。 ちょっとした時間に立ち上げて勝手にスキャン、スキャン後にPC自動OFF 数日に一度はそれやっていました。 さあ最新のver2021にアップデート。 空いた時間に完全スキャンするぞ。・・・「スキャン後に電源を切る」どこにあるねん!できねえ! おかげで空いた時間でスキャンしておいて勝手に電源切る事ができないため、使い勝手が悪くなった気がします。 最新のver2021で同じようにできないのでしょうか? もし「スキャン後に電源を切る」設定があるなら、前バージョンのようになぜもっと簡単にできないのでしょうか?前バージョンは、スキャン開始ボタンのすぐ下の辺りのBOXでその都度設定できたのに。ver2021はどこの設定を見てもそれがありません。

    • 0 replies
    • 1k views
  9. wgcuser

    Last weekend I attempted to make payments to National Savings and Investments (NS&I) for an online purchase my Barclays Bank Visa Debit Card. I am not new to this type of transaction and normally these proceed without a hitch. HOWEVER, when the system went to card verification, the transaction appeared to fail and I did not receive any acknowledgement of the transaction via email. I repeated the attempt to purchase with similar result. Having disabled part of KIS I repeated the attempt to purchase and correctly received acknowledgement. Today, when I examine my current account it shows Two payments each of £### and a further payment of £%%% (perhaps this was…

    • 2 replies
    • 1k views
  10. Guest #9021
    Started by Guest #9021,

    Hello, i am a Kaspersky customer since 1998 but today and for the first time i am sick of it. I am using internet security and the number of pop up generated by KIS is just insane. KIS is supposed to protect me, not the opposite. If nothing is done to that Kaspersky pop up madness, 2020 will be my last year with any of your tools at home but also at work.. regards TL

    • 2 replies
    • 1k views
  11. OldComputerCPU
    Started by OldComputerCPU,

    It seems somehow a firewall packet rule named “Remote Desktop” became inactive itself automatically, is this normal? I’m using KIS 20 0 14 1085 (k) is this because I disabled remote desktop connection from gpedit.msc? I’m using Windows 10 1903 professional, any idea why is that rule turned off itself? I did re-enabled afterwards, Thanks

    • 0 replies
    • 1k views
  12. Farble

    Kasper Internet Security 20.0.14.1085 (m) up to date. Very long time Kasper user on myriad puters. I have a program that always wants to connect to a specific IP address (using random/different ports) each time I run it. It is not necessary for program running, nor startup, so I can only conclude I don’t want it to happen as it is a security system controller and I find this behaviour a bit suspect. I go into Application rules and make a Network rule for the program’s .exe that is Block, Direction In/Out, All protocols (even though it only appears to use TCP) and the specific address that it always wants to go to entered into Addresses from the list/Remote addresses. …

    • 1 reply
    • 1k views
  13. A5A
    Started by A5A,

    Anyway to change the icons on this panel. I have no use for this item and it’s a waste of space. Thank You!

    • 1 reply
    • 1k views
  14. Makash4u
    Started by Makash4u,

    Hi , I am not able to open security browsing. Pls help the solution asap. Regards, Makarand

    • 3 replies
    • 1k views
  15. JPEKaspersky
    Started by JPEKaspersky,

    I've tried it in all the browsers I have and I'm always receiving the message that appears in the figure and that has its translation here. "Oops, something didn't go right… Try again later. Thank you for using My Kaspersky! We are making every effort to ensure that this screen does not appear again. We welcome your comments about the issue that caused this screen to appear or any additional comments." This problem is generalized or will it be just on my desktop. Thanks for the clarification you can give me.

    • 2 replies
    • 1k views
  16. celsurf
    Started by celsurf,

    I was wondering to what extent Application Control checks an application before deciding to label it as ‘Trusted’ (or any other) and allowing it to execute/not execute. We all know the ‘exec’ file is analysed by KSN, Digital Signature, etc. What about all the .dll libraries that are invoked by the Trusted exec ? Are they analyzed by Kaspersky ? If so, at which stage ? My concern is that an application determined as ‘Trusted’ by Kaspersky has the capability of invoking a malicious .dll

    • 1 reply
    • 1k views
  17. HotelBravo78

    After update, KIS blocks internet access via browser (all browser chrome, safari)! ERR_CONNECTION_RESET When I exit KIS it works fine again. Please help! KIS for mac Version 20.0.0829a.b.c.d.e mac os high sierra 10.13.6

    • 2 replies
    • 1k views
  18. Martin0
    Started by Martin0,

    Hi, I have a some server software running on my computer. I want to make sure only a specific (local) application can connect to the server api. I would like to create a firewall rule that achieves this. I intend to make a packet rule to with action being "By application rules", but first I'm testing it with action "Block". No matter what I do, the connection is not blocked. I've specified Direction: Inbound, Protocol: TCP, Port: server listening port. Then I've tried remote addresses: Subnet Addresses, Local Network Also tried Remote Address: Any address and Local Address: Any address I'm thinking maybe the firewall doesn't do loc…

  19. seighty8

    Hi everyone. I got a “assignment stopped” after a scan. Its about a file called avp.exe. Do I have to be concerned or?? avp.exe; C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3 NT AUTHORITY\SYSTEM Its on danish, but i hope it helps.

    • 2 replies
    • 1k views
  20. Nimrud
    Started by Nimrud,

    I am running two desktop pc's. Both with Windows 10 21H2, OS Build 19044.1706, both with KIS 21.3.10.391i. One machine runs with almost no Kaspersky popups at all. The other seems to have almost continual popups when simple programs or installations are run. What is the best way to find out what the difference is? I suspect something in the Trusted/Restricted/Untrusted Applications are, but nothing looks amiss. Suggestions gratefully received.

  21. rufford155

    This is my third post this week about KIS problems. Yesterday I logged into this Community with no problem. Today it said my password was wrong and I had to reset it. Is this some auto-feature introduced to force new passwords? Or is there some other reason ?

    • 4 replies
    • 1k views
  22. KCR

    Hello all, since I updated my KIS on my smartphone from Google Play this morning, I have a user agreement from Kaspersky that I should accept for collecting & giving away my personal data to his partners (Google Analytics, Firebase, AppsFlyer according to Terms section). No "no thanks" possibility and it blocks me from using KIS. I am using KIS on my phone as part of my Total Security for 3 devices license that I've paid. So... if Kaspersky would want to collect & resell my data on a free version I would completely understand. But if I'm using a commercial version that's for reasons, including to keep my data private and accepting to share it with Kaspersky only for …

    • 0 replies
    • 1k views
    Wesly.Zhang
  23. Newtotech

    Can’t pair Vabogu fitness tracker on my MOTO cellphone

    • 1 reply
    • 1k views
  24. Guest #15173
    Started by Guest #15173,

    Version: KIS 21.1.15.500 (C) in Win10 Whenever I run a Full Scan, my computer will crash when it reaches around 30-50% progress. The error message is either: unexpected store exception memory management

    • 0 replies
    • 1k views
  25. Zero
    Started by Zero,

    KIS ignores excluded and trusted URLs at random. While using a certain website which I know is safe despite it having certificate issues (only self signed) kaspersky will often ignore the fact the said website addresses are both in the “Trusted URLS” and “exceptions for URL advisor” and throw “Visiting an untrustworthy website has been prevented” warnings at random sometimes each link on the same site.☹ Its seems to happen more in firefox than chrome but happen on both and is definitely kaspersky doing the blocking (both browsers also have the official addon/extensions installed). It only started doing this about a week or so ago and was previously working fine in …

    • 0 replies
    • 1k views
    Flood and Flood's wife

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.