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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. nicoret

    I've used KIS since about 2014. I assume it's doing a great job, but renewal is usually very messy. This year no different. My KIS 2018 expires this week. I have tried to block "automatic renewal" because I don't want the three-device version (I bought KIS for three devices in 2017 for €39.99, now it costs €93.95). So, I tried to block "automatic renewal" by writing to technical support and got an email saying the license would not be renewed. But when I go to my Kapersky page (the Italian version) I get the this: I says that my license will NOT be automatically renewed but it also says that my license IS being renewed. There's also a link "download the software", which …

    • 8 replies
    • 2.6k views
    Flood and Flood's wife
  2. AngelDCI

    Hello. I have a MacBook Pro with macOS Mojave and I've been having troubles when I want to connect to a Starbucks's public network. I think is because Karspersky is blocking the Pop up window connection. The first time, I tried deleting the network and connecting again but it wasn't works, so I had to leave. I uninstalled Kaspersky and I come back few days after and I could connect. But today I went to another Starbucks with Kaspersky installed and it happened again. I uninstalled the app and erased the cache but it didn't still working. What Can I do? I bought a licensece because I like the app but I don't like that I can't works in publics spaces like Starbucks.

    • 2 replies
    • 3.7k views
    Flood and Flood's wife
  3. DonB

    I have Kapersky Internet Security 2019. Is there a way to disable Safe Money?

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  4. Lelong
    Started by Lelong,

    Dear Sirs/Madam My PC now is infected ransomware with files having tail .besub. Now I can not open the files (such as .doc, .pdf, ..) in my laptop. Although I am using KIS 2019. Please help me to solve the problem. Thank you very much! KIS user

    • 4 replies
    • 2.2k views
    Flood and Flood's wife
  5. cpidy
    Started by cpidy,

    Hi Is it possible to renew the license KIS after two months of expiry of the license? Thank you

    • 0 replies
    • 1.5k views
  6. Mors

    Hi, I have trouble installing KIS 2019. 3 days ago, my PC was running KIS 2019, it worked fine for 1-2 weeks (after a fresh install), 2 days ago, it suddenly can't update and then it stopped running (tray icon went greyed out), and restarting Kaspersky would resulting KIS being stuck in the splash screen loading bar. So, I uninstalled it and then tried to install it again, however after the installer had downloaded the and tries to install it, it'll go Application error, can't install. I've tried doing things mentioned in support page, using TDSSkiller, Kaspersky Virus Removal tool, and then tried kavremover. Nothing works, it'll said application error. Then I tried ins…

    • 6 replies
    • 3.7k views
    Flood and Flood's wife
  7. Qute
    Started by Qute,

    Hello. I have 2 PCs in my house, one is mine and one mum's. She caught some kind of adware and while googling advice how to deal with it, my own Kaspersky blocked a dangerous java script. It was weird because it happened on google search page. That script came from domain "fairlotto". To be safe I added it to my router's url keyword blocker. This is where it gets weird. Somehow because of the block on all urls containing "fairlotto" neither my KIS nor Steam can update anymore until I take the word out. Steam can update itself but not any of its games. KIS just has networking failure error message. As soon as I remove the block on word, however, both update without any is…

    • 17 replies
    • 4.8k views
    Flood and Flood's wife
  8. davidge
    Started by davidge,

    I am running Kaspersky Internet Security 19.0.0.1088(f) on Windows 10 Home x64 Build 17134 (which is fully up to date with all updates). KIS has 351 days of license left (I recently renewed). On a daily basis the auto update fails at some point and it is always a failure to update KLAVA (whatever that is!). The problem occurred before I renewed but have waited until after renewal to see if that fixed the problem - it did not. I have tried the following which I have read about online, none of which have solved the problem: I have re-installed KIS (twice) I have turned off gaming and proxy server settings (I use neither) I have renamed the KLAVA folder to KLAVA.BAK Aft…

    • 1 reply
    • 2.2k views
  9. naber31

    Hello all. I want to buy KIS but I want to know if KIS will use my current windows firewall rules after installing or bypass/delete/ignore them? This is so important for me cause I have so many shady exes in my computer that I blocked their access to internet by windows firewall. If KIS deletes or ignores them, is there a way to copy them into KIS's internet ruleset?

    • 12 replies
    • 3.6k views
    Flood and Flood's wife
  10. Guest #2932

    Hi, I am using win10 and was updating to 1903 just now. At 91% kaspersky notification popped up, saying an installer was trying to change my default browser to iexplore.exe. I could choose to allow once, always allow, or always refuse. I currently use google chrome as default browser. There is a missing option here. Where is the refuse once option? I need the refuse Once option. I can't ignore the notification, can't shut it down, and the update can't continue without making a decision. This is a mistake from Kaspersky. Please fix it.

    • 0 replies
    • 889 views
    Flood and Flood's wife
  11. Rimanah

    Hello, My question is, if vampire the masquerade's Unofficial patch is safe. My Kaspersky says it's a riskware(Might be dangerous), is that true? The Moddb link: https://www.moddb.com/mods/vtmb-unofficial-patch

    • 6 replies
    • 5k views
    Flood and Flood's wife
  12. Hungry_American

    After an initial three years of Kaspersky Security (when I am available), I am sold on this bright and early ritual. If I take this Hewlett Packard to the local Best Buy (technical device store) should I have any problem buying another three years at the market rate? Or is the hard sell of a different internet security product from a distant competitor likely to be the general order of the day? Please advise. Alive at 55 and yours truly, John R. Bateman

    • 1 reply
    • 1.2k views
    Hungry_American
  13. SquallLeonHart
    Started by SquallLeonHart,

    hi to all and thanks for this wonderful security app i just formatted my pc and installed a fresh windows 7 and updated it after that i downloaded both firefox and kaspersky from my kasper now i get this pop-up warning tried to follow some steps in this topic https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313 but i didn't know how to preform these steps (and maybe i don't need it since my windows is fresh?) After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and…

    • 4 replies
    • 3k views
  14. SecondUser2019

    HI all, look basically I downloaded Rome Total War: Barbarian Invasion on my smartphone. It's asked me to install/update Play Games which I did. Having played it for 20min I left the game and returned later. Now for some reason when I open the game it tries to connect to the Play Games app and my google account but it just get's stuck. I seem unable to find anywhere in the app where I give the game an exception or something. Am I barking up the wrong tree? Any advice on this? Thanks you

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  15. Oscar
    Started by Oscar,

    Hi, Sending/receiving emails from my e-mail client ( EMClient) is no prpblem unless the file being sent is >500MB... Eg 1-5GB. What happens is that the e-mail stays in the Outbox..forever. The e-mail is however in reality is received by the recipient as expected but I the sender still see it sitting in the OUTBOX indefinitely. E-mail server can handle e-mail attachents to 20GB. E-mail client settings are all correct. Internet provider confirms POP & SMPT settings are correct. *** But when Kaspersky is paused for 5' the e-maiil & its attachment of >5MB atachment goes immediately. :D :D Is there somewhere in Kasperky settings that this can be tweeked?? Trus…

    • 4 replies
    • 2.2k views
    Flood and Flood's wife
  16. MagnateXL
    Started by MagnateXL,

    Mod edit: I deleted your entire post, instead of cleaning up the cuss mess. I am giving you one more chance to open a New Topic for yourself, instead of banning you. :) This is a family friendly forum, not your own street corner battle zone. :) It will be easy for people to help you if you refrain from excessive emotional outburst. :)

    • 0 replies
    • 1.3k views
  17. omegadigital

    What's the best email to retrieve my Activation Code? I do not have the email in my inbox? What can I do to retrieve my code asap Regards, Andrew Mod: live link to your web deleted

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  18. Harish Kumar

    The license for my KIS 2018 had expired and so I went online and bought a license for 3 devices for 1 year. Now should I download the setup and run it and make a new installation or should I just enter the new activation code into the already installed KIS 2018 running with limited functionality.

    • 4 replies
    • 1.7k views
  19. Taniyama
    Started by Taniyama,

    Hello -Question- When i search through a file (.exe) using Kaspersky Internet Security it finds a file that it considers a threat. C:\Users\Me\Downloads\Patch.exe//File4260 It looks like it is a file in the installer/unpacker that it considers suspicious and not the .exe itself. The search itself searched through roughly 25 000 files. Kaspersky says the name of the object/threat is "not-a-virus:RiskTool.Win32.HideExec.bm" Kaspersky also gave me a choice when i came to handling the threat, that i could actually add exception for it or ignore it. So it seems that kaspersky doesen't see it as super dangerous? What does "HideExec.bm" mean? Is there any way i can figu…

    • 2 replies
    • 3.4k views
  20. Meena
    Started by Meena,

    Dear Technical Team, Hi. This is Meenalochani from Chennai, India. My license had expired for my desktop account. Hence I tried renewing it online for Internet security 1 year 1 pc for 499.50 . I registered myself with as DELETED my name and mail id DELETED as I made an online payment 21/06/19 22:02 wherein my bank account got debited with the above amount. I didn't receive any confirmation message nor any activation coded. It just displayed a page saying payment not received redirecting to payment gateway. I'm just helpless now. I feel I have made a wrong decision by paying online instead making a store purchase. I have attached the sms receipt for bank transaction. Pl…

    • 0 replies
    • 2.6k views
  21. coolcell77

    I use ibvpn and every time I connect I get this dumb annoying popup and I click Yes, Allow all network activity every time! How do I stop it? About ready to try different software!

    • 6 replies
    • 1.9k views
    Flood and Flood's wife
  22. Omarinovic
    Started by Omarinovic,

    Hallo everyone. I have a problem with my activation code. I recently installed a new windows on my old laptop. and when I installed my Kaspersky I get the message shown in the title. I would like to know if there is a way to use my code, given that it still has another 120 days remaining. and I was using it on the same laptop. all I did was formatting it and install a new windows on it. thank you

    • 0 replies
    • 1.5k views
  23. KuhakuORIGIN
    Started by KuhakuORIGIN,

    So recently it asked to provide an email for verification, so I did. I did all the steps it gave me in said email, but it keeps asking for email verification anyeays, how do I get the app to realize I verified?

    • 1 reply
    • 4.3k views
    KuhakuORIGIN
  24. conduffled

    File Anti-Virus Reports will not stop creating records that are entitled: 'Object (file) contains no threats' or 'Object (file) not processed'. It was doing this in KIS 18 so I have just updated to KIS 19 but it is still non-stop reporting. PC is Win7 but it doesn't do this on another Win7 PC running KIS 18. It partly appears to be a background scan and partly application file checking. How do I stop sometimes 100's of records per minute being written to the report?

    • 20 replies
    • 3.9k views
  25. Welsh Dragon

    I have twice tried to make an online order to a firm I have dealt with for many years, but when I came to pay, Kaspersky blocked the transaction as unsafe. What do I do now?

    • 12 replies
    • 2.8k views
    Flood and Flood's wife

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