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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Ale.x

    I'm using Kaspersky for more than two decades but it's time to say goodbye. It was my weapon of choice in war against all sort of intruders, but now it started to act as one of them. No more privacy protection, no more control. Kaspresky started to act as my computer is their own. I have no rigts to choose anything. They'll do that for me. Kaspersky acting like they pay to me for using their products. I'm not in control anymore. If I want to use 2015 version - I can't. Why? Because there is a guy (concerned moderator) who will say - it will be a nonsense. Why do you care mate? I paid for this product, I'll use it the way I want. If I'm not following your recommendati…

  2. Kuroi
    Started by Kuroi,

    Hello everyone, after a BSOD I can now write it all again, forgive me some sloppiness. I am currently using KIS 18.0.0.405 and have encountered a severe problem although I do not know if the behavior is not intended. I have not seen this before at least on my machine. As of yesterday, KIS has apparently crashed for the 2nd time without notice within around one month, which I only realized after I hovered the tray-icon which would then disappear upon which I restarted KIS. As usual I was concerned and began a full scan. I left the computer to do this and much later, as the scan was still running wanted to open some files and realized that my C Drive, a 500 GB 850 EVO…

    • 13 replies
    • 5.8k views
    Flood and Flood's wife
  3. Dhweihi
    Started by Dhweihi,

    Dear Technical Support Team, I had an error code 27300: 2147024894 - klim6.sys_x64 I have the solution for flow the Error 27300 when installing a Kaspersky application. Step Done: * scan virus with KVRT app. * uninstalls the Kasper program from my PC with kavremvr app. Please I need help from your technical support to solve this problem. I have use this app befoe withot any problem ! thanks in advance Best regards Afeef Al Dhweihi

    Flood and Flood's wife
  4. evjlsrain

    Hello everyone, I have been a long-term user of Kaspersky. I have noticed a few unpleasant issues with Kaspersky since older versions and they have persisted in the latest versions The issue is about caching mechanism of Kaspersky: ​​​​​​​​​​​​​​As soon as I open a folder, full of exe files, Kaspersky scans all files and caches them This process takes a bit of time and consumes a considerable amount of computer resources (CPU & disk IO) The second time I open the folder, files are not scanned again However, after I reboot the computer, the caches seem to be wiped and the files are scanned again after I open my folder This issue doesn’t happen if I do a Hybrid sh…

    • 1 reply
    • 5.7k views
  5. Guest #7230

    Hi. I am using Kaspersky Antivirus from many years and before almost year switched to Kaspersky Internet security to my main PC. But that will be the last time I pay to Kaspersky and here is why. I upgraded my CPU and it has problems with Windows 8.1, caused by windows updates - reddish colours… so I made a clean install and blocked updates. After I put Kaspersky it automatically turned them on without asking so I almost lost few hours of instalations… Spent a lot of time to block them… and to make a clean image of the OS.Kaspersky is recognizing some applications as risk and I ignored them. Today it updates itself to the newest version and again put them as risk and…

    • 0 replies
    • 5.7k views
  6. Catomax26

    Note: I rooted my device. For some reason, my tablet has been turning off without warning or shutting down at weird battery percentages (when it shut down at 83% it now showed off 38%, or even it shut down at 80% and it showed off 0%, not sure if it's a battery issue or the Trojan Is eating up battery, or it even remains at 100% for a long time and then shuts down to 0%).

    Flood and Flood's wife
  7. smike
    Started by smike,

    Hello, I had to upgrade my computer. Some files were recovered but the programs were wiped clean. I have a subscription with KIS. Is there a file somewhere that I can get so I can reactivate the program? I wrote down my License Key beforehand, and hopefully it is correct.

    • 1 reply
    • 5.6k views
  8. hpum
    Started by hpum,

    I keep getting notifications of applications, namely Viber,(Low restrictred) is attempting to establish outgoing TCP connection with remote computer 52.0.252.2 using remote port 443 Since i use viber, i click allow but notifications doesn’t go away. What seems to be wrong? Also, kindly link me to information on managing applications Allow now or block now ..additional actions. Thank you

    • 0 replies
    • 5.6k views
    Flood and Flood's wife
  9. krisvan
    Started by krisvan,

    This can't verify signature error is showing up ,while trying to update my pc . i tried checking hardware compatibility KB63363901

  10. jarvoworld
    Started by jarvoworld,

    So uninstalling "Internet security" 21.3.10.391 to re install "Standard". All went well on first two laptops, windows 11 standard "add/remove" worked as it should, installed Standard as expected, all good. Third desktop office PC left till last (as most important) ran windows uninstaller, stuck with green bar at 100%. waited one hour, then clicked "cancel" and tried to "restart". No go, so forced shup down via power button, started with no issue. however, most of Internet security still installed/present. online chat with Kaspersky support, download and run kavremover tool in "safe mode". Auto "product detect" does not find what's left of installation, so p…

  11. Johnny5
    Started by Johnny5,

    How to unblock a labeled dangerous website, its my work website and was need to be able to access it Thank you

    • 0 replies
    • 5.6k views
    Flood and Flood's wife
  12. Sriram
    Started by Sriram,

    I uninstalled Kaspersky Internet Security. However, the menu item still shows up on my Finder window on Mac. Any idea to help remove the same. Attaching screenshot. Regards, Sriram

    • 0 replies
    • 5.6k views
    Flood and Flood's wife
  13. Alan Cardoso
    Started by Alan Cardoso,

    Kaspersky Anti-virus version: 21.3.10.391 (j), Windows 10 version: Home 19045.2251 Text translated into English, so it may be a little different from what appears in the English version of Kasperky Anti-Virus As shown in the picture below, the anti-virus is detecting a file (Oinstall.exe) as malicious. I already put the file as "trusted application" and as "exclusion" but the anti-virus continues to detect and generate the photo message. What can I do to make him stop asking me?

  14. Tonitan
    Started by Tonitan,

    for some time, the payment processing in different platforms with paypal. The only remedy is to disable "Internet Security". Whether the protection makes sense is questionable. I still have 65 days to decide again or otherwise.

    • 0 replies
    • 5.5k views
  15. Cal

    I have Kaspersky installed on my Macbook (OS Catalina 10.15.3). It won’t allow me to use commands such as npm/npx or push/pull from github. It’s very frustrating, and works fine when I close the Kaspersky app. I can’t see anything in the settings that would allow me to change this. Can anyone shed light on how to fix this issue as I don’t want to disable Kaspersky every time I run one of these commands (which is frequently). Thanks!

    • 9 replies
    • 5.5k views
  16. Guest #22601

    My Kaspersky extension got removed from my Brave (browser). Can anyone tell me how to re-install the extension back into Brave? Another issue I am having since the last few Windows 10 updates is that Brave is taking literally 5 minutes to load. Once clicked, nothing happens for 5 minutes then ‘presto’ it pops open. I am assuming this is some compatibility issue with Kaspersky. Any thoughts?

    • 4 replies
    • 5.5k views
  17. llcphotography
    Started by llcphotography,

    Hi, I have several companies. I have bought and paid the license annually. Since we have macOS Catalina the Macs block. In Windows 10, they systemize the system and block many programs. Right now, what interests us most is that with the Adobe Lighroom and the open Kaspesky, the session of the 2017 iMac is closed with 20gb of memory. Now we have to work with the Antivirus uninstalled to prevent it from failing. I need a solution to know if we continue to pay or not. Thank you very much.

    • 0 replies
    • 5.4k views
    Flood and Flood's wife
  18. nexon
    Started by nexon,

    A long time ago and still not fixed... Can you please verify that i am not alone? Go to settings, apps, kaspersky and there is premissions (i want allow camera premission) because i need anti theft but phone always locked after ťap to premissions... Try tap on the marked section then phone will be locked you need unlock your phone by your password or pin or whatever you have set up...

  19. Smudger
    Started by Smudger,

    I am running windows 10 21H2 build 19044.2486 and i downloaded the kaspersky removal tool to remove Kaspersky from my PC, it found the 2 products, Internet Security and the VPN, it asked me to reboot after using the removal tool on each one which i did, yet after restarting multiple times Kaspersky Lab Launcher is still running in task manager, and i cannot stop it or remove it. Every post i have found online points to the kaspersky removal tool, which i used but the problem is still there, the removal tool finds no further kaspersky products, program manager finds no kaspersky products to uninstall yet it remains running and using a lot of memory, how do i ge…

  20. rd1600

    Hi All, Ive been experiencing this issue for a while now so I decided to ask for help here. I noticed that safe money does not open when I try to go to “https://www.chase.com”. Instead, the regular browser goes to the web site. I even added the web site so it always opens in safe money. This didnt help either. This has been happening on Chrome and FireFox. Im running Kaspersky Internet Security 21.2.16.590, however this issue has been ongoing on the previous version as well. The only way to force this web site to open is safe money is to go to the list of web sites on safe money itself and click on the link from there. Can you please let me know if you guys can replicate …

    • 20 replies
    • 5.4k views
    Flood and Flood's wife
  21. Surgeon100

    Finde das nicht ! In 7 geht beides, ich hätte ich 8.1 und 10 auch Defender aktiviert oder wechselseitig ausgeschaltet. In Diensten ist Defender deaktiviert und ausgegraut, lässt sich nicht aktivieren ! Ich hoffe dass das nun das richtige Forum ist, bei dem Kauderwelsch steige ich hier langsam nicht mehr durch, Englisch, Deutsch, Russisch, Privatanwender, Business ! Wo kann man eigentlich das PW ändern ?? Finde ich auch nichts, weder im Profil noch unter Settings. Was hat die 2020er Version für Vorteile gegenüber 2019 ?? Irgendwas Wesentliches ?? Ich hatte jedenfalls bei 2019 null Probleme ! Mit bestem Dank !

    • 0 replies
    • 5.4k views
    battybatmam4unme
  22. Abhishek1

    Hi Guys, I use burpsuite to intercept my packets, when ever I turn on my burpsuite’s proxy and try to intercept the packets I get an error message from my kaspersky antivirus (image attached below). If I turn off my burpsuite’s proxy to default system proxy setting I’m able to browse the internet. Is there any solution other than disabling my antivirus while I’m intercepting? If there is any please do share it with me. Thanks in advance! Cheers :)

  23. newtonapple
    Started by newtonapple,

    Hello there, With Windows 11 PC, I uninstalled the pre-loaded AVG-free using "AVG clear" app. Then installed the latest KIS - app version 21.3.10.391(i) Kapasersky is all good, but at PC start-up, get a yellow Windows Security icon with: "Windows security - Actions recommended" which I click but can't access - does nothing. Icon seems to disappear before I go to "Privacy and security" option - click Windows security and the window either freezes or doesn't display correctly. Have tried various things to repair/reset the Windows security app with no success. As far as I can see, don't have any 3rd party conflicts (in the big KIS installation list) bu…

  24. LeYoucef

    i was browsing a site then a pop up wanted to download apk in my device i clicked cancel but kaspersky detected a file and it said that an infected file cannot be placed in quarantine after that i didn't find the apk in my downlaod folder

    Flood and Flood's wife
  25. Maal656

    System: Windows 11. With system working properly, if I install Kaspersky Internet Security (application version 221.3.10.391(j))) everythings seems to be OK, but after some time I lost Internet: There is no WIFI tray icon in the right bottom corner of screen. If I go to "Device manager", the "Intel(R) Wi-Fi 6 AX201 160MHz" appears with a warning symbol, and when clicking on it the message "Windows stopped this device because it informed about problems (Code 43)" is shown (see screenshot). In this situation I have to delete the device. To search new devices (so it is detected again), and to enter again all WIFI passwords, as they are lost during th…

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