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Yes, the confusing aspect of is: 1. they are the exact same version of the software. 2. the vault password challenge is accepted yet the data won’t import 3. Vault syncing is working perfectly with two other devices I really need another PC to test…..🙃

Здравствуйте! Иногда при установке некоторых программ не хватает файлов, и установка завершается с ошибками. Если отключить Касперский и установить повторно — всё проходит успешно. В логах никаких уведомлений об удалении или блокировке файлов нет. Может ли Касперский удалить или заблокировать файлы во время установки, не сообщая об этом пользователю?

K. Support

Thank you. I've found my version number. It is 21.22.7.466-1 (c). According to harlan4096, it doesn't seem to be the latest version. Other documentation states that updates are automatic. The virus database was updated this morning. How do I contact support? I must be really dumb not to have found the way.

О, спасибо большое!

Hello @Friend, For captcha to work, the *entire* template needs to be completed - the OP missed the Код активации / лицензионный ключ field, even if they do not know the exact code an X will suffice: Thank you🙏 Flood🐳+🐋

目前卡巴斯基版本为标准版21.23.6.614，Windows版本为25H2 26200.6901，出现了安全-防火墙页面显示重启计算机，并且点击包规则无法进入相应页面，尝试重启计算机以及重装卡巴斯基均无法解决，望提供支持，谢谢。

@Danila T., @Mikhail Shakhov, @Igor Kurzin, @MedvedevUnited может пора сменить сервис капчи на что-то другое, хотя бы на территории РФ и СНГ? Что-то уж слишком много в последнее время жалоб на этом в РФ.

como eu faço para o antivirus Kaspersky detectar o celular Samsung A14, pq no windows o celular aparece mas no Kaspersky não aparece e eu queria passar antivurus no celular pq o mesmo está com virus

Тема ранее уже поднималась: https://forum.kaspersky.com/topic/ksec-для-mac-os-56145/ Установочный файл нужно запросить у технической поддержки Лаборатории Касперского: https://support.kaspersky.ru/b2c/ru#contacts, если не получится загрузить отсюда.

I renewed my subscription on October 12th. However, the subscription has not been renewed. I am attaching the bank receipt. I request that my membership be activated.

Buen día y gracias por su mensaje. Es probable que los ataques a la infraestructura relacionada con el acceso remoto, no se detengan en el futuro próximo. Por lo tanto, si utiliza RDP (Remote Desktop Protocol) en el trabajo, debe tomar todas las medidas de protección posibles. Como mínimo, use contraseñas que sean difíciles de averiguar; Procure que el protocolo RDP esté disponible solo a través de una VPN corporativa; Use Network Level Authentication (NLA); Si es posible, habilite la autenticación de dos factores; Si no usa RDP, desactívelo y cierre el puerto 3389; Fuente: https://securelist.lat/remote-spring-the-rise-of-rdp-bruteforce-attacks/90256/

Hello @nexon, No idea. It's never been possible to search for KPM extension in the store. Which version do you have? This: https://chromewebstore.google.com/detail/kaspersky-password-manage/dhnkblpjbkfklfloegejegedcafpliaa is Version 25.1.115.1, October 24th, 2025. Thank you🙏 Flood🐳+🐋

No está expirado, porque lo acabé de restablecer Si sigue dando clic en el enlace citado en su respuesta, ese si está expirado.

siguiente vídeo https://box.kaspersky.com/f/3f102181235543618ed5/ El enlace ha expirado. podria decirme de nuevo pro favor,

Por favor intente de nuevo el enlace de mi primer respuesta.

The last version 21.23

I also have read this, but I have not expected to break all with this update. We have updated dozens of VM's from Debian12 to 13 and nothing was broken. But OK, I will reinstall a Debian Bookworm and restore a backup now

https://support.kaspersky.com/KSCLinux/15.4/en-US/255791.htm

As stated above, after upgrading our VM with kaspersky Security Center 15 to Debian13 I cannot login on the management console: Has anybody the same experience and maybe a solution for this problem? Thanks in Advance

siguiente video https://box.kaspersky.com/f/3f102181235543618ed5/ Link is expired. podria decirme de nuevo pro favor,

Thank you for your reply. I don't have the version numbers. However, the versions are all updated. The problems have been happening over the past year, but all solutions are kept up to date.

When i want install KPM addon via KPM program browsers redirects me on this web https://support.kaspersky.com/us/faq/2024-us-sales-statement I am not in US. Why i see this? And where download KPM addon? Addon for brave or chrome. EDIT : found addon via google link in chrome web store. But i can´t search directly in web store.. Also not sure which version of addon is latest.

Hello @KoDan, Welcome back! Reading the problem history, (ioo) it's unusual to have a "Failed to import data" under these circumstances - there's *very-old* doco that covers the issue IF the KPM versions are *different* -> IF we understand the information provided that's *not* the case here, but, it's worth a read so we're providing it on an *information-only-not-solution* basis: Importing data from previous versions of Kaspersky Password Manager. Is the KPM software installed on the Win 10 Lenovo from the *combined* Kaspersky Plus/KPM OR an individual install of KPM? IF it's combined -> *uninstall* KPM, reboot with a *full* power OFF, power ON, download a new KPM, install KPM, recheck the sync & data import issues - IF the issues persist please submit a request to Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown & please provide a *detailed history*: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋