Transferring activation from the old phone to the new one

[Hussein]

Hello, I have a phone with an activation code for Kaspersky, but I changed my old phone for a new phone, and I want to stop the activation on the old phone and turn it on on the new phone.
please help.
Thanks.

[harlan4096]

Welcome to Kaspersky Community.

 

Check this link:

 

https://support.kaspersky.com/common/buy/13030

[Hussein]

The method did not work,
I want the method from phone to phone, not from the computer.

[Flood and Flood's wife]

7 minutes ago, Hussein said:

The method did not work,
I want the method from phone to phone, not from the computer.

Hello @Hussein, 

It helps to provide more information:

1. Is the phone Android or IOS?

[Berny]

@Hussein Welcome.
 

7 hours ago, Hussein said:

 from phone to phone

For iOS please try this :

• Sign out Kaspersky application from your 'My Kaspersky' account
• Uninstall Kaspersky from the old iPhone
• Power-off old iPhone
• My Kaspersky → Devices → Disconnect old iPhone
• Install Kaspersky on new iPhone
• Sign in Kaspersky application into your 'My Kaspersky' account (*)
• My Kaspersky → Devices → Add new iPhone

(*) Kaspersky application will detect your activation code

[Hussein]

Android 14

my card is Kaspersky internet security for 2 Devices

Edited May 6 by Hussein

[Flood and Flood's wife]

9 minutes ago, Hussein said:

Android 14

my card is Kaspersky internet security for 2 Devices

Hello @Hussein, 

Thank you for the information!

IF the subscription is for 2 devices it's not *actually* necessary to remove the first device, but IF you wish to, here are the steps, please follow them *exactly*:

1. In (your) MyKaspersky account, *Subscriptions tab*  - check & make sure the Activation code is stored?
2. Uninstall  Kaspersky from (your) Android. 
3. In (your) MyKaspersky account, *Devices tab*  - DISCONNECT the OLD Android  - select CONFIRM - to acknowledge the action  - allow the disconnect to complete. 
4. When the disconnect is complete, go back to the Android & power it OFF
5. When the Android is completely OFF, power it ON, login. 
6. Go to Google OR Huawei Play Store. 
7. Download Kaspersky VPN & Anti-Virus
8. Install Kaspersky VPN & Anti-Virus. 
9. When Kaspersky VPN & Anti-Virus requests an Activation code  - select -> I have an Activation code  - do not enter any code - instead  - sign into your MyKaspersky account so the Kaspersky application & the stored Activation code can synchronize
10. Depending on (your) subscription will depend on the features available: read: Kaspersky app for Android features and components.
11. Also read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

 

• Any problems or issues, please post back?

Thank you🙏
Flood🐳+🐋

[Hussein]

Thank you for the wonderful method, but gave me this message

For this message, I want to Delete my old phone, the Note 3

[Flood and Flood's wife]

27 minutes ago, Hussein said:

Thank you for the wonderful method, but gave me this message

1. For this message, I want to Delete my old phone, the Note 3

• "You have exceeded the maximum number of activations allowed for the entered activation code" error

 

Hello @Hussein, 

You're most welcome!

Apologies, the screen print was hard to read!

Please read: "You have exceeded the maximum number of activations allowed for the entered activation code" error

For this error, please  log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*

Thank you🙏
Flood🐳+🐋

Edited May 6 by Flood and Flood's wife
"You have exceeded the maximum number of activations allowed for the entered activation code" error

[Hussein]

Yes, I disconnected from the old phone.
But the activation number is still busy with the old phone
Why ??

[Flood and Flood's wife]

Just now, Hussein said:

Yes, I disconnected from the old phone.
But the activation number is still busy with the old phone
Why ??

Hello @Hussein, 

Thank you for posting back!

Please see our previous reply, it's been modified. 

Thank you🙏
Flood🐳+🐋

[Berny]

@Hussein

2 hours ago, Hussein said:

I disconnected from the old phone.

I’am just curious, did you sign out before ?

[Hussein]

18 hours ago, Flood and Flood's wife said:

Hello @Hussein, 

You're most welcome!

Apologies, the screen print was hard to read!

Please read: "You have exceeded the maximum number of activations allowed for the entered activation code" error

For this error, please  log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*

Thank you🙏
Flood🐳+🐋

I have sent them an email and am waiting for a response

Edited May 7 by Hussein
I did this method, and am waiting for a response