Setting Game Mode does not work as described.

[DarkeWolfe]

I have set Kaspersky to Game Mode in order to prevent scans from happening while I am playing games in Full Screen Mode.  I also have the scans Scheduled in the early mornings when I usually have my laptop turned on but I’m not usually playing.

 

What I see happening very often is that the Quick Scan, Full Scan and Root Kit Scans are in progress after I shut down my games.  It’s not that the games just quit and it started, I’ve seen the full scans at 80+% completed.

 

Note that this doesn’t always cause problems with all of my  games but it definitely does affect the performance on some of them.

 

Why is this happening?  Anyone else see this?

[Krimpatul]

Same here, playing an EPIC Games Store game, Zombie Army 4, but probably happens with others.

 

It’s noticeable because the game stutters and Alt+Enter shows me a scan is going on.

 

[Berny]

Welcome. Which Kaspersky version are you running.

[DarkeWolfe]

My version is Kaspersky Internet Security 20.0.14.1085 (l).

[Berny]

@DarkeWolfe Please install KIS 2021 ?

[Wesly.Zhang]

Hello,

Game mode will take effect when the game is in the full screen mode. Does this game have a windows ? If you sure the game is in the full screen mode. Maybe the game mode  has not detected the game or somethings has wrong.

Regards.

[tyman]

Has a fix been issued for this? because I recently had this issue as well

[Flood and Flood's wife]

Has a fix been issued for this? because I recently had this issue as well

Hello @tyman,

Welcome!

• Which KIS version & patch(x) x = letter,  is installed → on the Windows Taskbar, rightclick the Kaspersky icon, select About ? 

Please let us know?

Thank you🙏

Flood🐳 +🐋

[Berny]

@tyman

Actually the latest version is Kaspersky 21.2.16.590 : https://www.kaspersky.com/downloads

[tyman]

I have updated it to the 21.1 version. I noticed the issue on the pervious version and have had the issue while running Valorant at Fullscreen I realized it was affecting the game by monitoring my in game latency. When it shot from 7 ms to 24 plus I realized something was running and the two times I caught it Kaspersky was running a rootkit scan. I checked via task manager before checking the Kaspersky app. Pretty sure running the game and running rootkit at the same time will help replicate it.

[Flood and Flood's wife]

I have updated it to the 21.1 version. 

Hello @tyman, 

Thank you for the update👌

• Does the same issue happen with version 21.2.16.590? 

Please let us know?

Thank you🙏

Flood🐳 +🐋