Skip to content
View in the app

A better way to browse. Learn more.
Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

My PC will not turn on

First of all, I am sorry for my level of English.

So here is the problem.

I installed Kaspersky Total Security and it immediately detected some kind of trojan. After I let Kaspersky heal my PC it told me restart my laptop. Now it won' turn on. All I can see is my cover wallapper with the time. My touchpad works, keyboard does not. External devices like mouse ect. do not work as well. I can't access my desktop in any way, shape or form.

Is here any possibility it harmed my PC?

What do I do?

Featured Replies

Hello @Kacper Komarek, Welcome.

Of course, this is not the expected state after a cleanup.

Can you still start the computer in safe mode?
Then running the command 'sfc /scannow' might help.

    • Like 1

    Hello @Kacper Komarek

    Try restore your Windows from shadow copy for example or from backup if you have. And then repeat same step with kaspersky scan.. And lets check.

    Please sign in to comment

    You will be able to leave a comment after signing in

    Sign In Now
    Go to topic listing

    Account

    Navigation

    Search

    Search

    Configure browser push notifications
    Chrome (Android)
    1. Tap the lock icon next to the address bar.
    2. Tap Permissions → Notifications.
    3. Adjust your preference.
    Chrome (Desktop)
    1. Click the padlock icon in the address bar.
    2. Select Site settings.
    3. Find Notifications and adjust your preference.