malware not detected for yahoo browser on google chrome kasperski office suite [Solved][Closed]

[caspar.hull]

Yahoo seems to have hijacked my chrome browser. I cannot stop it. It is not registered default under settings/browser, it was not detected by office small suite full scan.

[Flood and Flood's wife]

Hello caspar.hull, Are you using Kaspersky Total Security or Kaspersky Small Office Security? Can you please post us a screen image of the hijacked browser? Thanks!

[KarDip]

Hi caspar.hull Welcome to the new Kaspersky Community. As well as the above post. Please run a Kaspersky GSI Log https://support.kaspersky.com/common/diagnostics/3632#block7 Then copy the Zip File, then drop it in the GSI Parser. https://www.getsysteminfo.com/ Now please copy and paste the easy read link back here in forum. Thank you.

[richbuff]

Also, in addition to what Flood and KarDip indicate in the two posts located above this post, It looks like a junk program has changed your browser search settings, and I presume that the junk program is preventing you from changing your browser search settings. First, follow the instructions that Flood and KarDip have already posted for you. Then, Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that?

[Wesly.Zhang]

Hello @caspar.hull 

Was your problem solved? Please let us know, Thanks.

Regards.

[Dank]

None of this helped me, when I search up something on google ,yahoo takes over automatically.

[BlazeBubble]

None of this helped me, when I search up something on google ,yahoo takes over automatically.

Sorry I’m 2 months late to the party, but if you go to your chrome settings > advanced > Reset and clean up > Restore settings to their original defaults, the malware goes away, but I’m still trying to figure out how to prevent it from happening again as I’m still unaware of what caused it.

[Flood and Flood's wife]

 I’m still trying to figure out how to prevent it from happening again as I’m still unaware of what caused it.

Hello @BlazeBubble, 

This type of problem may come from a contaminated extension, theme, addon; sometimes even legitimate extensions, themes, addons can be modified, resulting in this type of problem. 

If the problem happens, in the first instance, follow the guidance written by @richbuff 

Link

 

Thank you🙏

Flood🐳+🐋