Sean

When I restart my laptop, I keep my laptop running (keeps waking, not sleeping) for all day, the application never fails to update either automatically or manually. However, after my laptops slept overnight, when I awoke my laptop in the morning, I found the icon below showing up and running forever, and I can't manually update it either until I restart. I says "compatibility issue with Surface book 2" because the issue (failed to update) only appears in my Surface book 2, but It has never happened in my ThinkPad.

I don't shut down very often. It only happens when it runs out of battery. I normally close the lid (sleep) or restart system when necessary. I don't think the issue appears because I don't do shutdown on the system. When the windows is on, I have never encountered the issue. It only happens every time when my laptop is awaken from sleep (Especially from sleeping over night). I feels that there is a compatibility issue with Surface book 2. I have not encountered the same issue with my another laptops (ThinkPad) which I have used for 3 years (I don't shut it down very often either).

Each time when my laptop woke up from the sleep mode. Kaspersky showed "fail to update". Kaspersky keeps showing this icon forever unless being restarted, as following. When I clicked on the Database Update button, it does not showing updates. As you can see the picture below, I had not updated since 14 hours ago. When I clicked on "Run update", I won't update. I didn't see the progress bar and percentage. When I return back to the home page/panel, It didn't show updating. I first thought that the update feature/module was broken. However, after I uninstalled and reinstalled the entire Kaspersky application, the issue is still existing. Especially, when my laptop is awaken from the Sleep mode with the charging cable plugged in, the application shows this issue. The issue will disappear when the system is restarted. System info: Windows 10 pro 10.0.17763 Build 17763 Surface book 2 Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s) 16GB