Flood and Flood's wife

Hello Mewhitto, Welcome! Please provide: Childs device: Phone device type? Model # ? Version #? Device memory - available storage space? Size of cached data? Your device KSK version installed? Phone device type? Model # ? Version #? Device memory - available storage space? Size of cached data? Re delayed notification: Are you receiving notifications for every other "defined" classification? Re "tried to access a feature that was restricted but it does not give me the ability to grant the phone access" ****May we have a screen print of that alert please? Thanks! 09/05/19 08:30

Hello Mikey, I'm sorry, I don't know what "i submitted a request to kaspersky. what is going on? am i corrupted?" means? When I asked above, have you followed the "recovery procedures please?", I was referring to my earlier post, now repeated below, in case it's been missed, however, if the LAB have given you instructions then you must follow their guidance.... --------------------------------------------------- Previous recovery procedure: :octagonal_sign:While this error is happening please do not access any secure sites, please do not use KPM:octagonal_sign: Please: disconnect from the internet reset KSC - refer - https://support.kaspersky.com/us/13493#block2 :boom:Please also do a PC reboot/restart, after resetting KSC. ----------------------------------------------------- If the issue persists, please let us know: System operating system, version? A screen print/s of the error/s ----------------------------------------------------- Thanks.

Hello Mikey, Thanks for posting back the product & v#. Have you followed the recovery procedures please? Best regards.

Hello dIMIS85, With Kav 19.0.0.1088(e) on a Win7 device, I've tested & replicated the accumulation ".removeOnNextReboot" files issue. Multiple reboots & db updates, files are not deleted, accumulate & remain.... I've deleted the files & run the system for 19 hours with no impacts.. Maybe Kaspersky experts will post back their advice re deleting the files on your system so you can have the valuable space back. Thanks!

Hello Mikey, As well as the info from Richbuff: While this error is happening please do not access any secure sites, please do not use KPM Please: disconnect from the internet reset KSC - refer - https://support.kaspersky.com/us/13493#block2 :boom:Please also do a PC reboot/restart, after resetting KSC. If the issue persists, please let us know: System operating system, version? A screen print/s of the error/s Is there any other Kaspersky Software installed (excluding KSC & KPM) Thanks! ------------------------------------ Apologies Richbuff, I think our posts were input almost at the same time:neutral_face:

Olá Els Obrigado por postar informações importantes. Alguns docs referenciados abaixo possuem uma seleção de idioma Português, espero que isso não seja uma dificuldade, se for por favor poste de volta, nós vamos trabalhar em uma solução ... Você pode nos informar por favor: "07.05.2019 11.59.34 Atualização para atualização de software da Apple adicionada a exclusões Versão de atualização: Versão de atualização: Hora: 05/07/2019 11:59" Esta foi uma atualização manual do software da Apple? ou Esta foi uma atualização gerenciada pelo Kaspersky Software Updater? Além disso, você já tentou desinstalar o KTS e reinstalar? Se não, por favor tente: Para a desinstalação / reinstalação, siga esta programação: 1st: :arrow_right: faça download do instalador: (download de doco e software) https://support.kaspersky.com/14104#block1 :arrow_right: (apenas instalador): https://box.kaspersky.com/f/ce52dce6223c41fdb809/?dl=1 Desinstalar o Kaspersky - durante a desinstalação, um pop-up perguntará se você deseja "salvar dados para uso futuro"? Selecione "Informações da licença" apenas, deixe todas as outras seleções "em branco" Permitir que o processo de desinstalação seja concluído Reinicie / reinicie o PC Reinstale o software da Kaspersky Executar uma atualização manual do banco de dados Reinicie / reinicie o PC *** Monitorar / verificar se o problema original persiste? ---------------------------- Referências: https://help.kaspersky.com/KTS/2019/pt-BR/127466.htm https://support.kaspersky.com/kts19/tasks - nem todas as línguas disponíveis Obrigado!

Hello Corinne, Welcome! You may try to uninstall & reinstall Kaspersky software 1st > download the installer: (doco & software download) https://support.kaspersky.com/14104#block1 > (installer only): https://box.kaspersky.com/f/ce52dce6223c41fdb809/?dl=1 **turn off Wifi & leave off temporarily Uninstall Kaspersky - during the uninstall a popup will ask if you wish to "save data for future use"? Select "License information" only Allow the uninstall process to complete Reboot Re-install Kaspersky software Turn on Wifi Reboot *** Check if the original issue persists? If it does, please post back with the following please: Version of KTS? Windows product & version? Are there any alerts? How does Kaspersky advise the wifi is broadcasting as "public"? A screen print please? ---------------------------- Another useful doc reference is: https://support.kaspersky.com/kts19/tasks Thanks!

Hello Edmilson, Welcome! Try KLAPR tool, this [ How to reset the password for a Kaspersky Lab application ] https://support.kaspersky.com/14674 will guide you. If it doesn't work please post back... Thanks!

Hello FRBF98, A few questions & possible steps to resolve or help troubleshooting: Are you using Windows? If so, which Windows product, Operating System & Version? & KPM version please? Is the KPM product a stand-alone KPM, or do you also have other Kaspersky products, e.g. KAV/KIS/KTS? Is the KPM "data sync" function ticked & working as it should? Have you tried disconnecting from MyKaspersky portal, reboot, add a password to the local vault, reconnecting to MyKaspersky, sync? Test if more than 15 passwords can be added? Alternatively: Try uninstalling KPM and reinstall. If you've not tried and choose to do so, firstly: Export a copy of current KPM data Create a KPM backup then: Uninstall KPM Reboot Reinstall KPM Test if more than 15 passwords can be added? If no, turn on logging, replicate the issue and request help from Kaspersky Lab, or someone in the Kaspersky Community may ask for logs & continue to help troubleshoot, resolve... The following ref docs may provide info if needed: https://help.kaspersky.com/KPM/Win9.2/en-US/85695.htm https://help.kaspersky.com/KPM/Win9.2/en-US/86786.htm https://help.kaspersky.com/KPM/Win9.2/en-US/85244.htm Thanks

Tengo: reinstalado / actualizado: KTS, FF Quantum 66.0.4 (64 bits), después de una restauración del sistema: Kaspersky Protection extensión atrás y después de seleccionar: "instalar complemento del archivo" C: \ Archivos de programa (x86) \ Kaspersky Lab \ Kaspersky Password Manager 9.0.2 / kpm.xpi, la extensión de Kaspersky Password Manager de nuevo. ¡Nuevo!

Mis disculpas Caos, el "auto-traductor" estaba / está encendido, acabo de realizar una restauración del sistema ... No es una cuestión de recordar / recordar sólo en español. No fue una acción deliberada. Tal vez sería más amigable para un miembro de la comunidad de Kaspersky que haya cometido un error tan grave? Gracias.

Hello dIMIS85 Additional to Igor Kurzin, are you using Win7 or another OpSys? Please let us know the: Product, version, OS build Also, can you please provide detail: how is the laptop "switched off/shutdown" please? Is it via: Menu options? Power options? Physical power options? Thanks!

Hello Carlos, Apologies, I missed your Windows product/version info. Premium/Free KAV: [Comment configurer les paramètres des connexions chiffrées][How to configure encrypted connections settings] https://help.kaspersky.com/KAV/2019/fr-FR/157530.htm. If "Do not scan encrypted connections" test works, we can add an exclusion for the printer. Also: Turn printer OFF - leave off. In Windows, Settings, Printers & Scanners, please check: Let Windows manage my default printer. If it's [▪️] selected, please deselect. Shutdown power off PC. Power off Wifi. **Restart Printer - make sure it shows a green/ready. **Restart Wifi. **Restart PC. Check for the errors -: "Print data cannot be sent bc of the current printer status" "Printer is not responding" If those errors have gone please: Select: Scan encrypted connections" again. Reboot PC. Check for original "Offline" error... > resolved ? If not resolved, there's more to do.. Please let us know how you go so we can continue? Thanks.

I've got: reinstalled/refreshed: KTS, FF Quantum 66.0.4 (64-bit), after a system restore: Kaspersky Protection extension back & after selecting: "install addon from file" C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2/kpm.xpi, Kaspersky Password Manager extension back. Phew! ?

Hello Carlos, Thanks for posting back and the additional information. Re KAV [Firewall] option: *** Are you free or paid KAV please? When Canon MG5650 was first setup, was it via Windows, automatically discovering the printer? Or was Canon MG5650 added manually? Windows product?, Version ?, OS build? Please let us know? Thanks!

Hello harlan4096, Thank you for your guidance. Unfortunately, that's one of the solutions I've tried with no success? Best regards.

Not if Kaspersky extension has disappeared into the ether Schulte, all recommended recoveries performed, FF current at 66.0.4, two full re-installs of Kaspersky software & Firefox, multiple reboots... Still trying to resolve???

Oh no!, I'm so sorry! Thank you for telling me Harlan4096! My apologies to Rmlazzari and the "Community" in both lovely languages. ¡Oh no !, I'm so sorry! ¡Gracias por decirme Harlan4096! My apologies to Rmlazzari y la "comunidad" en ambos hermosos idiomas. Oh não, eu sinto muito! Obrigado por me dizer Harlan4096! Minhas desculpas ao Rmlazzari e à "Comunidade" em ambos os idiomas adoráveis. ?

Hello Carlos, As well as the info from Kardip, please check as per the following image: Windows, Settings, Devices, Printers & Scanners: click: Canon MG5650, select: Open Print Queue: If [Use Printer Offline] is greyed out. please: Turn off Canon MG5650 > leave off Disconnect wifi connection > leave disconnected Select [Open as Administrator] > Check if [Use Printer Offline] is greyed out - Yes? Select [Open as Administrator] >UAC, change print settings popup will activate, answer [YES] Reboot Laptop Restart/connect wifi Restart Printer - please ensure the [Ready] button is ON/Green - on the Canon MG5650 Recheck [Use Printer Offline] status Still offline [No]? [Yes]? If the Windows status still shows "printer is offline", where exactly is this information showing please? Please let us know? Thanks.

Hello Bejarr, Welcome, Would you kindly let us know please: Version of KSK? Device/s type/s? Is it Windows running on the device/s please? (even tho the device type & opsys will not be contributing to the issue, it's always handy for us to know these details. Just to confirm our understanding: Device usage block 8:00pm onwards Device usage time - 3 hrs (total) each 24 hrs Issues: Child can use device AFTER 8pm despite restriction Child can use device in excess of 3 hours While you're gathering the info we'll do some KSK tests to see if we can replicate the concerns.. Doc refs (atm) https://help.kaspersky.com/KSK/Win1.5/en-US/94698.htm https://help.kaspersky.com/KSK/Win1.5/en-US/151284.htm https://help.kaspersky.com/KSK/Win1.5/en-US/150247.htm Please post back.. Thank you.

Olá Els Bem vinda. Eu sou incapaz de falar Português, minhas desculpas, eu estou usando um tradutor, por favor, desculpe quaisquer erros gramaticais ... Há certamente orientação, no entanto, podemos pedir algumas informações para nos ajudar, por favor / Qual versão do KTS? Os detalhes do sistema operacional Windows e versão por favor? Você notou quando os erros começaram por favor? Existe algum "evento", atividade ocorrendo imediatamente antes dos alertas por favor? Procurando em Relatórios KTS, Eventos detalhados, você pode ver algum evento que corresponda ao cronograma dos alertas, por favor? Se [Sim], por favor, envie de volta os detalhes reais dos relatórios [KTS] [Relatórios] [Eventos detalhados] por favor? Este documento https://help.kaspersky.com/KTS/2019/pt-BR/69242.htm é orientação para acessar [KTS] [Relatórios], não orientação para os alertas, que ajudaremos se você tiver a gentileza de responder por favor? Muito Obrigado!

Привет Bob888? Я абсолютно согласен с вашим мнением «кроме», когда речь идет о защите моих устройств / систем, тогда я принимаю взвешенные меры предосторожности, одной из которых является использование современной защиты от вредоносных программ и т. Я удивлен, что 16 все еще удается выступить до уровня 19. Если вы решите «стать современным», я думаю, вам будет удобно с 19. . Есть некоторые особенности, с которыми нужно подружиться, но в целом все нормально. Снова наилучшие пожелания для обновления Windows.

Привет Zer0castr, Добро пожаловать! Я не могу говорить по-русски, мои извинения, я использую переводчик, извините за любые грамматические ошибки ... Могу я задать несколько вопросов, пожалуйста? ** Вы также используете Windows 10 Pro? ** Если да, актуальна ли Windows 10 Pro? ** Когда проблема началась, недавно, давно, давно? ** Работает ли SnippingTool, если программное обеспечение Касперского выключено / закрыто? ** Вы проверили Панель управления \ Все элементы панели управления \ Устранение неполадок \ Программы - чтобы увидеть, есть ли какие-либо сообщения о проблемах? ** Включены ли какие-либо политики для вашей системы? ** Также журнал событий, какие-либо ошибки? (1) Проверьте местоположение установки SnippingTool: C: \ Windows \ System32 - это единственное место, где должен быть SnippingTool.exe. (2) Проверьте Kaspersky Application Manager, есть ли у Snipping Tool полные разрешения? (3) Попробуйте запустить от имени администратора. Кроме того, у этого справочного документа может быть информация, чтобы помочь (чтобы не работать SnippingTool, но он может объяснить, почему инструмент неактивен): https://help.kaspersky.com/KSOS/6.0/ru-RU/85549.htm Еще один общий документ: https://help.kaspersky.com/KSOS/6.0/ru-RU/87342.htm Как сказал Кардип, SnippingTool постепенно удаляется, однако SnippingTool.exe все еще должен быть в Sys32 и функционировать на 3 устройствах, которые я только что протестировал. Если вы действительно хотите использовать SnippingTool, а не Snip & Sketch, есть еще один SnippingTool от freesnippingtool.com Бест С уважением.

Привет Bob888, Пожалуйста! Могу я спросить, если вы не возражаете, пожалуйста, зачем оставаться с 16? Просто любопытно? Удачи с работой, я уверен, что все будет хорошо ...

Привет Bob888, Добро пожаловать! Я не могу говорить по-русски, мои извинения, я использую переводчик, извините за любые грамматические ошибки ... Когда вы говорите: «Неистовый поиск в Интернете ...») вы имеете в виду после обновления Windows, вы обеспокоены тем, что не сможете снова быстро найти установщик KIS? (IMO) лучше иметь новую установку KIS, согласно сообщению от друга. Я всегда копирую URL-адреса критически важного программного обеспечения в блокнот / текстовый файл и сохраняю их на USB-диске, удаляю с устройства до полной установки ПОСЛЕ Windows. При необходимости вся информация легко доступна. Я также запускаю программное обеспечение PcAudit, которое собирает всю жизненно важную информацию, его не нужно устанавливать, опять же, вся информация сохраняется в текстовом файле на USB. Очевидно, что есть резервные копии всех файлов / документов и т. Д., Которые не являются частью системы Windows. В частности, для Kaspersky Software убедитесь, что у вас есть лицензионный код и код активации, а если вы используете портал MyKaspersky, всегда сохраняйте этот URL в первом файле блокнота, на который я ссылался. Это документация для KIS 2019 https://help.kaspersky.com/KIS/2019/ru-RU/87342.htm Техническая поддержка Лаборатории Касперского https://support.kaspersky.ru/ MyKaspersky портал https://my.kaspersky.com/ru/ Пожалуйста, не стесняйтесь писать обратно, если вам нужна дополнительная информация? С наилучшими пожеланиями.