dIMIS85

Hello honorables, Finally, I managed to re-install it!! WOW, what an adventure!!! :rofl: Before to proceed with GSI (no need anymore), I ran a manual scan everywhere on registry & disk for remnants, and indeed, as we suspected there were some major leftovers registered as [SYSTEM] on registry, on drivers, on services etc. that they couldn't be removed with the default uninstaller or kavremvr tool - really dunno why. So, I elevated permissions with PsExec & kavremvr/regedit and ...voila! Everything cleared, safe and sound! I only wish that in the future KAV/KIS releases will be a fix for these kind of issues, in order to avoid such circumstances (plus for the ".removeOnNextReboot" files issue)... I want to thank you very much all, because without your VALUABLE help & guidance I would not have succeeded that way! Keep up the good work & see ya around :grin: Best regards,

Hello honorable, Thank you VERY much for possible solution! I just have executed GSI.exe, but I think it did not start well :thinking: At first, it displayed en error message about an exception for Microsoft .NET Framework, then it displayed the EULA (blank, though) and I clicked Accept. After that, I pressed Start and now it is stuck on "Executing AVZ..." for hours without doing absolutely nothing (or I think so). I had no other choice than to kill the process, unfortunately. Could you please inform me how much time does it take to create the zip file or if I should I run it "As administrator" privileges or as [SYSTEM]? Thank you very much, in advance!

Hello all, Please forgive me for my late reply, because I had real trouble passing the log-on screen on Win7 (since KAV started to show "Failed" on updates and caused the whole mess of freezing Windows during log-on process). I had to enter safe mode, deactivate the antivirus (plus, exporting my settings) and then enter normally on Windows (luckily!) and uninstall KAV. Then, I went to install it again from scratch but received the error message “Application was not installed”. I supposed that the default uninstaller would have left some remaining drivers or OS hooks... I decided to follow the exact instructions here (especially Step 3. - kavremover tool multiple times for ALL products!) to no avail!! :sob: I wish I could find any log (of KAV installer) so that I could check what the error is, but I couldn't find anything at the files created by the installer... Now, unfortunately, I'm left without my favorite antivirus, since the installer keeps aborting. :cry: Any further help or fix would be GRATEFULLY appreciated!! Thank you, a lot

Hello again! Thank you very much all for your proposals, but unfortunately things got ...a bit worse since last time. After a bunch of shutdowns (with or w/o Shift key) and restarts, now the main program rendered useless to update and displays constantly "Last update: Failed", even after I click "Run update" and fetch the list of files to download from server-side :dizzy_face: But, on the other side, there are 2 puzzling issues: On my ProgramData folder, I have at AVP19.0.0/.../19.0.0.1088_kis_e --> that indicates patch(e) currently installed - despite indicating patch(d) on balloon! When I hover the mouse pointer over the Kaspersky product icon in system tray the balloon notification displays "Databases release date: 9/5/2019 - 18:49"! Moments ago, to my ...surprise, KAV displayed "Databases are corrupted" and "Not all components were updated" errors :sneezing_face: Really, I still do not know how I managed to wreck havoc one of the best (or THE BEST) anti-virus I've ever had!! :clown: So, I would like to ask you, is there any way to push / force a manual update for databases and application modules and of course flushing / removing of *.removeOnNextReboot" redundant files? I hope there is such kind of solution, because exporting settings & then uninstalling / reinstalling the AV, would be really a pain! :thermometer_face: Thank you, very much

Hello all! Thank you a lot for your extremely quick responses! About the info you have requested: My anti-virus version is "Kaspersky Free 19.0.0.1088(d)" My OS is Windows 7 Professional Version 6.1.7601 - Build 7601 with Service Pack 1 I always shutdown my laptop via normal Start menu -> Shutdown option Indeed, I think that these files are useless leftovers from KAV Free definition/program updates and there should be no harm if I remove them, but I am looking forward at your replies... Thank you very much, in advance :thumbsup:

Hello! I would like your help for an issue I encounter: Each time I was switching on my laptop, I've constantly hit the "Run database update", ending up to a cumulative bunch of files (approx. ~2Gb) on "C:\ProgramData\Kaspersky Lab\AVP19.0.0\Temp\temporaryFolder\updates\bin\kav19\19.0.0.1088_kis_e\[am_core.dll.132_...............removeOnNextReboot etc.]"! These files, where never removed (despite their ...extension) for years now, taking up valuable space on my HDD. So, I would like to ask if I can safely remove these files... I really, do not know if this is a bug... I am at your disposal if you need some further info. Thank you very much & keep up the good work :wink: With kind regards,