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Hi KarDip FLOOD & kmscom, Thank you for your help. I followed your instructions and nothing has changed. I checked and the printer isn't offline. In fact, the printer is not responding when I send a document to print. I got the following message: kmscom I have kasper-sky anti-virus and I don't have the firewall option in the the anti-virus :( I suspect that a configuration feature is blocking the communication between the PC and the printer but I don't know which one :( what else could I try? I need your help, Carlos

Hi, I'm using windows 10 Home x64 Build 17134 and I installed kaspersky antivirus version 19.0.0.1088(e). My printer is a Canon MG5650 connected to my laptop via wifi. When the antivirus is active I can't print because windows says that the printer is offline. However, when I shutdown the antivirus I can print as usual. I suspect I have to modify a parameter in the antivirus but I don't know which one and how to modify it. Thanks for your help, Carlos