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Windows Beta, Edge Beta, Select a certificate for authentication.

shivesh007

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shivesh007

shivesh007

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Hi Team, I am facing a weird problem, i am using Windows 10 Ver 1909 Insider Build 18363.418 with latest Edge Dev build and using the latest KIS(Kaspersky Total Security). So my problem is whenever i am opening the browser (Edge Dev) i am getting a prompt/error stating "Select a certificate for authentication" from "edge.activity.windows.com" and "activity.windows.com". And the prompt i am getting is from the A.V. And it has nothing to do with the functioning of Edge i just cancel and it works fine until i open the browser again after some time. Please help me to understand why it might be happening and guide me through to fix and resolve the issue.

 

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shivesh007

shivesh007

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Hello@shivesh007, welcome to the new forum.

I'm afraid we can't help. Where do you see a relation with KTS?

By the way: Kaspersky does not support Windows beta versions.

Thanks for the reply, yes i know beta version is not supported but i thought more people might be facing the issue. The relation to the problem is linked to KTS i think because the prompt for the certificate prompted by KTS, i thought it's good to ask in the forum.

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Flood and Flood's wife

Flood and Flood's wife

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Hello  @shivesh007 

Additional to the information from  @Schulte.

1 Which application is producing:

2  Have you checked the certificate?

3  Check the Windows/Edge forums.

​​​​​​​4  Certificate problem notification when opening a website - (Kaspersky help documents)

5  Using any search engine, search for “kaspersky certificate errrors”, there’s a lot of information.

6  In KTS Reports, are there any “certificate” errors? If “yes”, export the report, save as a .txt file & attach to your post? 

Thank you.

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Flood and Flood's wife

Flood and Flood's wife

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Hello  @shivesh007 

Additional to the information from  @Schulte.

1 Which application is producing:

2  Have you checked the certificate?

3  Check the Windows/Edge forums.

​​​​​​​4  Certificate problem notification when opening a website - (Kaspersky help documents)

5  Using any search engine, search for “kaspersky certificate errrors”, there’s a lot of information.

6  In KTS Reports, are there any “certificate” errors? If “yes”, export the report, save as a .txt file & attach to your post? 

Thank you.

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Flood and Flood's wife

Flood and Flood's wife

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Hello  @shivesh007 

Additional to the information from  @Schulte.

1 Which application is producing:

2   Have you verified the certificate?

2 a). Is the error only for and always the same certificate?

3  Check the Windows/Edge forums.

​​​​​​​4  Certificate problem notification when opening a website - (Kaspersky help documents - general certificate help information).

5  Using any search engine, search for “kaspersky certificate errrors”, there’s a lot of information.

6  In KTS Reports, are there any “certificate” errors? If “yes”, export the report, save as a .txt file & attach to your post? 

Thank you.

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  • 2 weeks later...
lucknaumann

lucknaumann

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Hello, I get the same thing and I'm using Edge Dev. I got this on my other computer, too. I don't know what happened but it stopped on the other one. That one is using Kaspersky Free v20 (was using Total Security) while this one has v19. I'm going to uninstall v19 and install v20, or whatever the latest is, and see if that fixes it. The screenshot I've attached clearly shows that it is Kaspersky throwing the message. Look at the taskbar. Additionally, when I disable Kaspersky the frequent messages stop.


 

 
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lucknaumann

lucknaumann

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Just thought I’d let everyone know that tech support is available for Free versions:

https://support.kaspersky.com/support/rules/en_us#en_us.block2

2. Who can request support

 

Kaspersky provides Support for the supported versions of Products under the following conditions:

  • 2.1. All commercial products and conditionally free products for home and mobile devices are supported regardless of the License status.
  • 2.2. All commercial products for small- and large-sized businesses are supported if their License is valid.
  • 2.3. The rules for support of free products are described in their corresponding license agreements. Regardless of the status, you can contact community experts for support. The community is a portal where support is provided by other Users. Kaspersky provides this platform for discussions and knowledge sharing between experts and Users, but cannot guarantee that all requests published on the portal will be resolved.
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Flood and Flood's wife

Flood and Flood's wife

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Hello @lucknaumann,

According to Kaspersky two Quality Analysts, the phrase "conditionally free products" means the trial versions of major products, freemium products, and though Kaspersky do not provide support for Kaspersky free products, the Technical Support agents may provide support at his or her discretion.

Freemium products are Kaspersky Secure Connection & Kaspersky Password Manager, not Kaspersky AV software. 

&

Standard support: 
Kaspersky Standard Support includes the following:

4.1. Handling errors and incorrect operation of the product
4.2. Handling errors and issues related to regular updates of databases
4.3. Handling requests related to malware:
4.3.1. False positives of the Product
4.3.2. Undetected malware
4.4. Assistance when recovering information on a lost or corrupt license (if possible)
4.5. Consultations on the following questions:
4.5.1. How and where to download the Product
4.5.2. Where to find information about the Product (e.g. user guides and training materials)
4.5.3. How to use online services: My Kaspersky or CompanyAccount
4.5.4. Basic issues regarding installation
4.5.5. Removing third-party products (if information is available)
Kaspersky is not obligated to provide support in the following cases:

4.6. The hardware and/or software does not meet the minimum system requirements of the Product.
4.7. The product version is no longer supported (see Supported products).
Standard support, among other things, does not include the following:

4.8. Development of new product functionality at the request of a User*.
4.9. Improvement of the performance and configuration of a User's device
4.10. Disinfection of computers that are infected with malware (including mitigation of the effects of infection)
4.11. Requests for a description of malware
4.12. On-site support
4.13. Remote support sessions*
4.14. After-hours support*
4.15. Questions regarding third-party apps and/or operating systems
4.16. Use of third-party patches for operating systems and applications to fix vulnerabilities
4.17. Integration of Kaspersky products with third-party software
4.18. Configuration of Products*
4.19. Advice on configuring network security
4.20. Teaching how to work with Products
4.21. Demonstration, deployment, and any instructions on deploying Products
4.22. Changing configurations and testing the performance of Products
* Provided at the discretion of Technical Support.

Some services that are not included in Standard Support may be offered as individual paid services.

Though Kaspersky strives to provide the highest quality of support to Users, it cannot guarantee successful installation or stable operation of the Product in the following cases:

4.23. Malware is present, but no anti-virus software is installed.
4.24. Kaspersky products are installed in a mixed environment together with another anti-virus solution.
4.25. Interruptions in Product operation are caused by hardware problems.
4.26. Interruptions in Product operation are caused by incompatible versions of platform-specific software.
4.27. The user cannot provide Kaspersky Support with the information necessary to reproduce, analyze, and fix the specific problem.
4.28. The problem arose from incorrect use or refusal to follow the instructions provided by Technical Support or Kaspersky documentation.
Obligations to respond within a certain amount of time can only be provided as part of paid services. Under Standard Support, response time is not guaranteed.

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Flood and Flood's wife

Flood and Flood's wife

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​Hello  @lucknaumann 

According to Kaspersky two Quality Analysts, the phrase "conditionally free products" means the trial versions of major products, freemium products, and, although Kaspersky do not provide support for Kaspersky free products, the Technical Support agents may provide support at his or her discretion.

Freemium products are Kaspersky Secure Connection & Kaspersky Password Manager, not Kaspersky AV software. 

​Thank you

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lucknaumann

lucknaumann

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@FLOOD I see. I should have put “some Free versions”. ☺ I did look over what was accepted by clicking the link for “supported versions of Products”. I also looked at: “The list of supported products for home and mobile devices can be found here.”

Supported Kaspersky Lab product families

Kaspersky Lab guarantees full support for the latest versions of the following product families: 

  • Kaspersky Anti-Virus
  • Kaspersky Internet Security
  • Kaspersky Total Security
  • Kaspersky Security Cloud
  • Kaspersky Password Manager
  • Kaspersky Secure Connection
  • Kaspersky Safe Kids

For more details about the support lifecycle for home products, see this article.

Support for older versions is provided at Kaspersky Lab’s discretion. 

Please contact us first should you experience any issues with our products.

 

This doesn’t actually state what “conditionally free products” are. Also, under the 2. Who can request support : 2.3. The rules for support of free products are described in their corresponding license agreements.

I actually figured that it might mean trial versions but wasn’t going to go poke through the licence then and I’m not gonna right now, either. I’ll just take your word for it. 🙂 I am using the trial version of Cloud right now and was fairly certain that it qualified. We’ll see.

Thanks.

 
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Flood and Flood's wife

Flood and Flood's wife

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Hello  @lucknaumann,

“My” guidance was/is simply to “help”, in case, when you or anyone, with unlicensed Kaspersky software asked TS for help, were “refused” and subsequently confused😖 & or PO😡 .

Kaspersky Home AV Trial Premium software, TS is available.

Kaspersky Home “Freemium” software, TS is available. 

Kaspersky Free software = No TS, Advertising, & (in the case of KSC-VPN) Limited Data & automatic Virtual Location choice

Additionally, TS may provide support at their/Kaspersky’s discretion. 

--

The statement: “Kaspersky Lab guarantees full support for the latest versions of Kaspersky (Home) product families”, is defining product support (not only for TS) but also for Database Updates and Patches,  it doesn’t say, nor imply “full” support for unlicensed Kaspersky software. 

Support “rules” are described in corresponding software license agreements.

License agreements can be found in each Kaspersky application:

  • (Additionally) in all Kaspersky software, selecting a ? will open a browser with the “help” documentation relevant to the window of the GUi. 

 

 

Let’s bring this topic back on track:

Just for clarity, from your input: KAV 20 (Trial Premium), Edge Dev. 

Please keep us updated with the outcome/resolution?

Thank you🙏

 

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lucknaumann

lucknaumann

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Hi @FLOOD 

“My” guidance was/is simply to “help”, in case, when you or anyone, with unlicensed Kaspersky software asked TS for help, were “refused” and subsequently confused😖 & or PO😡 .

I understand this which is one reason why I said I’d take your word for it. It sounds like I may have offended, which was not my intention. 

All I was saying was that Kaspersky didn’t come right out and state: “Conditionally free products mean: (insert definition here)” and that it seems the meaning is somewhere in the licence agreement, which I have no intention of looking though for such an answer. What you have shown is the difference between free and paid versions. OK. I already knew that. It still doesn’t state: “Conditionally free products mean: (insert definition here)”.  This could be interpreted as Trial version, which would seem to make sense since I couldn’t and still can’t think of what else it might mean. You have, in a way, confirmed this line of thinking. So, once again, thank you.

I hope that clears things up.

To get back on track as you suggested: I have received as response from Tech Support and sent a their requested report back to them. I await a reply.

 

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Flood and Flood's wife

Flood and Flood's wife

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Hello   @lucknaumann,

Not offended at all, my only concern & the only reason I pitched in on the 5th Of Nov, was, out of concern for you, in case you went to TS & they said “poff”.

The “terminology” is a nightmare, no Kaspersky Customer should have to have a M🎓 sters degree to simply understand the products and the conditions that apply. 

As I’ve been writing my replies since this “started”, a thought persistently popped into my thoughts: I hope the “luck” in @lucknaumann’s name brings him/her luck,  I’m so happy to read you’ve received a response from TS👍

Best regards. 

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  • 2 weeks later...
lucknaumann

lucknaumann

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Thanks, @FLOOD ! And I agree. 

Update: After some back-and-forth emailing I had a remote session with Tech Support. They took some more info from their Trace (inside their software through the Tech Support icon) and will contact me within a couple of days, as they have escalated the issue to their “Russian Lab”, I think is how she termed it. Hopefully, they will have an answer to this odd situation soon. 

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lucknaumann

lucknaumann

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Update: a couple days ago Kaspersky Tech Support got back to me & said:

 

“We've just received a reply from our Escalation Team with the following information.

Our experts have created a new bug for this issue and have extend it to our developer team. We will get back to you once we hear from them.”

 

Apparently the “Escalation Team” is the mysterious “Russian Lab”. 👽 

Since they said they’d get back to me it’s highly probable I’ll post once they do. ☺

 

Note: I just realized that my initial post on Nov. 1 should have included that the message sometimes is a little different. It may also say: “Server: edge.activity.windows.com”. (Yeah, I did mention that to Tech Support in the beginning.) I only mention this in case someone with a similar issue is looking through here. Although, it feels a bit late to be mentioning this since they’re about to fix it. My bad. ☹

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CasioJones

CasioJones

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This has been interesting information , i think next time i go buy security software to read the end user agreement before buying 3 years of a product.  I use & support beta software whenever possible.  

 

Although i am going to have to look for another av product a year early it’s pointed out to me not to support kaspersky beta software ever again. I keep on trying to find bugs for Microsoft , one of these days i will find one and get rewared.

 

Kaspersky on the other hand  dont lol what a joke!

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