lucknaumann

Update: a couple days ago Kaspersky Tech Support got back to me & said: “We've just received a reply from our Escalation Team with the following information. Our experts have created a new bug for this issue and have extend it to our developer team. We will get back to you once we hear from them.” Apparently the “Escalation Team” is the mysterious “Russian Lab”. 👽 Since they said they’d get back to me it’s highly probable I’ll post once they do. ☺ Note: I just realized that my initial post on Nov. 1 should have included that the message sometimes is a little different. It may also say: “Server: edge.activity.windows.com”. (Yeah, I did mention that to Tech Support in the beginning.) I only mention this in case someone with a similar issue is looking through here. Although, it feels a bit late to be mentioning this since they’re about to fix it. My bad. ☹

Thanks, @FLOOD ! And I agree. Update: After some back-and-forth emailing I had a remote session with Tech Support. They took some more info from their Trace (inside their software through the Tech Support icon) and will contact me within a couple of days, as they have escalated the issue to their “Russian Lab”, I think is how she termed it. Hopefully, they will have an answer to this odd situation soon.

Hi @FLOOD “My” guidance was/is simply to “help”, in case, when you or anyone, with unlicensed Kaspersky software asked TS for help, were “refused” and subsequently confused😖 & or PO😡 . I understand this which is one reason why I said I’d take your word for it. It sounds like I may have offended, which was not my intention. All I was saying was that Kaspersky didn’t come right out and state: “Conditionally free products mean: (insert definition here)” and that it seems the meaning is somewhere in the licence agreement, which I have no intention of looking though for such an answer. What you have shown is the difference between free and paid versions. OK. I already knew that. It still doesn’t state: “Conditionally free products mean: (insert definition here)”. This could be interpreted as Trial version, which would seem to make sense since I couldn’t and still can’t think of what else it might mean. You have, in a way, confirmed this line of thinking. So, once again, thank you. I hope that clears things up. To get back on track as you suggested: I have received as response from Tech Support and sent a their requested report back to them. I await a reply.

@FLOOD I see. I should have put “some Free versions”. ☺ I did look over what was accepted by clicking the link for “supported versions of Products”. I also looked at: “The list of supported products for home and mobile devices can be found here.” Supported Kaspersky Lab product families Kaspersky Lab guarantees full support for the latest versions of the following product families: Kaspersky Anti-Virus Kaspersky Internet Security Kaspersky Total Security Kaspersky Security Cloud Kaspersky Password Manager Kaspersky Secure Connection Kaspersky Safe KidsFor more details about the support lifecycle for home products, see this article. Support for older versions is provided at Kaspersky Lab’s discretion. Please contact us first should you experience any issues with our products. This doesn’t actually state what “conditionally free products” are. Also, under the 2. Who can request support : 2.3. The rules for support of free products are described in their corresponding license agreements. I actually figured that it might mean trial versions but wasn’t going to go poke through the licence then and I’m not gonna right now, either. I’ll just take your word for it. 🙂 I am using the trial version of Cloud right now and was fairly certain that it qualified. We’ll see. Thanks.

Just thought I’d let everyone know that tech support is available for Free versions: https://support.kaspersky.com/support/rules/en_us#en_us.block2 2. Who can request support Kaspersky provides Support for the supported versions of Products under the following conditions: 2.1. All commercial products and conditionally free products for home and mobile devices are supported regardless of the License status. 2.2. All commercial products for small- and large-sized businesses are supported if their License is valid. 2.3. The rules for support of free products are described in their corresponding license agreements. Regardless of the status, you can contact community experts for support. The community is a portal where support is provided by other Users. Kaspersky provides this platform for discussions and knowledge sharing between experts and Users, but cannot guarantee that all requests published on the portal will be resolved.

@FLOOD Yeah, I thought as much but then I thought maybe I was mistaken. I will try and remember to come back if I get any help… or even if I don’t, just to let you know. Thanks.

@richbuff OK - Will do! Thanks.

Update: Newest version of Kaspersky Free, turned off sync and it’s still happening. What now?

Thanks for the reply. Weird though, as I have sync enabled on my other computer where the messages stopped. If it continues after the reinstall/upgrade to the newest version of Kaspersky on this machine, I will certainly try that. Thanks again!

Hello, I get the same thing and I'm using Edge Dev. I got this on my other computer, too. I don't know what happened but it stopped on the other one. That one is using Kaspersky Free v20 (was using Total Security) while this one has v19. I'm going to uninstall v19 and install v20, or whatever the latest is, and see if that fixes it. The screenshot I've attached clearly shows that it is Kaspersky throwing the message. Look at the taskbar. Additionally, when I disable Kaspersky the frequent messages stop.