Hello @IOANNIS MAKRIS, Thank you for the information! Please contact Kaspersky Customer Service, follow the guide on: Payment has been made, but no confirmation email received - they will help you. Please include in your request: Purchase date Full name and email address specified when making the purchase. *Please do not post that information here in the Forum* Thank you🙏 Flood🐳+🐋

I had the old version that's no longer availanle, so I asked for the new one I really (my mistake) have no idea what I bought, and I can;t find i way to find out for which product i paid E 69.99 O n the subscriptions page it shows that a free version is active

Hello @IOANNIS MAKRIS, Welcome! *READ*: Payment has been made, but no confirmation email received *LOOK* in (your) MyKaspersky account on the Subscriptions page - the *renewed-subscription* may have been sent there automatically? OR is it that page that shows February 13th, 2026? Thank you🙏 Flood🐳+🐋

I renewed my subscription on Saturday, my account was charged €69.99 (?) and no email has come yet. The page shows a standard subscription that expires on February 13th.

@UserV Добрый день, Насколько я вижу, то Вам уже ответила поддержка.

Добрый день. Нашли 2 Ваших запроса. На первый Вы так и не подтвердили желание вернуть деньги и запрос закрылся. Во втором с Вами свяжутся по поводу решения вопросов.

Sorry, I don’t have any recordings yet. all materials are from Kaspersky’s documentation about Failover Cluster Deployment. I know few folks may feel confused at first, so here is the basic overview from my perspective: We have 6 servers in total in our deployment: 1 Domain Controller (DC) for AD DS and File Share, 2 servers for MSSQL (Always On clustering), and 2 servers for Kaspersky Security Center (KSC). On Active Directory, create an OU named KSC, then create a domain security group named KLAdmins inside that OU. After that, create two users under that OU named ksc and rightless, and add those users to the KLAdmins group. Create file shares on the Domain Controller: one for state (named ksc-state) and another for data (named ksc-data). Grant full control to the KLAdmins group on both the share permissions and NTFS permissions. On the Domain Controller, after the two KSC servers join the domain, move their computer name into the KSC OU and add them to the KLAdmins group (You will need to select section call Object and add Computer into it to find KSC Computer Host Name). On the KSC servers, create a redundancy interface or set up a load balancer (nginx for an instance), depending on your team’s decision. Map ksc-state and ksc-data as network drives. Then open Computer Management, create a local group named KLAdmins, and add domain\ksc and domain\rightless to that group. You also need to add domain\ksc to the local Administrators group on both KSC servers. After completing these preparations, you can install KSC as a Failover Cluster by following the official Kaspersky documentation. Good luck! Sorry, I don’t have any recordings yet. all materials are from Kaspersky’s documentation about Failover Cluster Deployment. I know few folks may feel confused at first, so here is the basic overview from my perspective: We have 6 servers in total in our deployment: 1 Domain Controller (DC) for AD DS and File Share, 2 servers for MSSQL (Always On clustering), and 2 servers for Kaspersky Security Center (KSC). On Active Directory, create an OU named KSC, then create a domain security group named KLAdmins inside that OU. After that, create two users under that OU named ksc and rightless, and add those users to the KLAdmins group. Create file shares on the Domain Controller: one for state (named ksc-state) and another for data (named ksc-data). Grant full control to the KLAdmins group on both the share permissions and NTFS permissions. On the Domain Controller, after the two KSC servers join the domain, move their computer name into the KSC OU and add them to the KLAdmins group (You will need to select section call Object and add Computer into it to find KSC Computer Host Name). On the KSC servers, create a redundancy interface or set up a load balancer (nginx for an instance), depending on your team’s decision. Map ksc-state and ksc-data as network drives. Then open Computer Management, create a local group named KLAdmins, and add domain\ksc and domain\rightless to that group. You also need to add domain\ksc to the local Administrators group on both KSC servers. After completing these preparations, you can install KSC as a Failover Cluster by following the official Kaspersky documentation. Good luck!

Появляется новое сетевое подключение (kaspersky vpn) при включении KSC. DNS предустановлены. После ручной правки всё равно не работает. После выключения KSC и нового включения восстанавливаются предустановленные DNS. В России. Писал им. Жду ответа.