it has been a year since the original post, and i've been facing the same issue today. any news on that matter? @Berny i don't get your answer, that should be public information if the file is safe.

Good Afternoon Colleagues I hope you are doing well . What i understand that KATA comes with built-in NDR . So may i know the response options/tools for KATA ? Best Regards

UPD: После перезагрузки телефона приложение дополнительно к отпечатку запросило мастер-пароль и авторизация прошла успешно, синхронизация тоже, проблема осталась на ПК

@IanG Each MyKaspersky account has its own KPM Vault. So in order to have personal vault for each family member there are for now 2 options: 1. Buy separate license 2. If you have Kaspersky Plus or Premium license for multiple devices you can invite your family members and share with them your license. They will have to register MyKaspersky account and will be able to use your license for KPM.

@Вертолёт разблокировка базы не зависит от синхронизации. Это операциа происходит на устройстве и не требует подключения к сети.

Написал в ТП, но на телефоне аналогичная ситуация, даже авторизация не проходит по отпечатку....

Evet destek ekibine yazdım cevap bekliyorum bana geri dönüş yapıcaklarını söylediler.

Обратитесь в техподдержку.