Ok, running an on demand scan, Kaspersky does not detect anything from both installers, so it's a behavior detection, and if it is a false positive, this kind of detection can be only fixed, enabling temporary Kaspersky traces, reproducing the problem, and then send them to Kaspersky Support to be analyzed and find a fix.

This is a public forum with just members, no official support is offered here. Only Kaspersky's official support can help you after you contact them (like what @Flood and Flood's wife explained). By the way: I doubt support will help you with this and they will say it's your fault. You will have to start using the other license right now or you will lose the days. They don't merge subscriptions or offer any help in this regard (from my experience, at least). Sorry for the sad news. But if they don't solve it for you, try to ask for a refund and then only buy it when your current license expires. Never buy more than once license from Kaspersky's website if you plan to "extend", because it's going to be a separate license and it will start right away. All purchases on Kaspersky's website will make the license start right away. You have to buy a license (code) from legitimate stores/resellers and add it to your account, this way the code will stay unactive and will only start after you decide to use it.

I didn't say the price or discount is the same across all regions, I said Kaspersky's selling terms are the same for all regions on their website (promotion policies, renewals, accounts, are you allowed to get the same discount again or not, etc). With 800+ views to the thread, it's really hard to believe no one actually has the answer or tried to renew/buy a license during Black Friday, but I guess people here just come to ask for help instead of discussing or offering help. Maybe I should've posted this on reddit instead. Anyway, im no longer interested in this because I already renewed for cheaper outside of Kaspersky's website two days ago and I will continue to do so. The only better sale on their website was for 5/10/20 devices, but I don't need those at the moment.

Касперский "лечит" с перезагрузкой каждый день, и снова появляется это вредоносное приложение. Прочла на форуме, что можно изменить наименование файла utilman.exe, но у меня их несколько в системной папке (скрин прилагаю). Пробую через инструкцию https://support.microsoft.com/ru-ru/topic/использование-средства-проверки-системных-файлов-для-восстановления-отсутствующих-или-поврежденных-системных-файлов-79aa86cb-ca52-166a-92a3-966e85d4094e и компьютер на первом шаге "Запуск DISM" грузит только до 62,3% и все. Windows PowerShell (C) Корпорация Майкрософт (Microsoft Corporation). Все права защищены. Установите последнюю версию PowerShell для новых функций и улучшения! https://aka.ms/PSWindows PS C:\WINDOWS\system32> cmd Microsoft Windows [Version 10.0.26100.4061] (c) Корпорация Майкрософт (Microsoft Corporation). Все права защищены. C:\Windows\System32>DISM.exe /Online /Cleanup-image /Restorehealth Cистема DISM Версия: 10.0.26100.1150 Версия образа: 10.0.26100.4061 [===========================62.3%==== Посоветуйте что делать.

I still can not understand, how a company having such big reputation, just stop a service for a huge customer population and do nothing about it. I have a premium product that i bought while in Turkiye. Now living in Russia, but VPN service stopped 3 days ago. I can not refund my product, cause it has already been a couple months. So it became useless, a piece of techno junk in my laptop. To whom i should complain, government?

Ben de Rusya'dan bağlanamıyorum artık

@xkhazs, bom dia! Did you have a chance to contact support via https://support.kaspersky.com/b2c ? Can you please share the incident number with me?

Добрый день! Проблема решена через обращение в Company Account. С моем случае, как я понял одна из машин передавала некорректные данные о своих устройствах в БД. В событиях сервера администрирования постоянно повторялась ошибка Error 'Generic db error: "9420 'XML parsing: line 1, character 1197, illegal xml character{42000};' LastStatement='batch_xmlinsert'"' happen while transdata has been handled for list 'Device Control' from the host