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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Guest #4466
    Started by Guest #4466,

    I switched from Total Security to Cloud. I also installed Safe Kids on several devices and it works fine but under licenses it still shows up under the old Total Security license that is expired. When I go to devices and try to add the Cloud license to the device it says the code could not be found. While all programs are working correct it is kind of annoying that the licenses dont show up correct. Stephan

    • 0 replies
    • 896 views
    Flood and Flood's wife
  2. rkennedy.1986

    I bought a 1 year subscription to Kaspersky Security Cloud, and want to renew it now while I know I can without undue stress. I know I will have job security and can meet essentials in the future, I don’t know if that includes a premium antivirus. So I feel I should purchase it now while I can. But I don’t want to do that if the subscription will start counting down immediately. I would only do that that if it was added to my current sub and began counting down immediately after my current sub ends…. I hope I am making sense. Any guidance from on high?

    • 1 reply
    • 958 views
  3. Domm
    Started by Domm,

    I’m using Kaspersky Security Cloud Free and after installing some basic programs programs (clean windows install) I noticed that HW virtualization is disabled. I have no Windows Hyper-V installed: However I have installed VirtualBox and Android Studio with Android Virtual Device. I’ve tried uninstalling them both, but It didn’t help. What should I do to enable HW Virtualization? VirtualBox works fine. It’s not Hardware issue.

    • 2 replies
    • 2.3k views
  4. Guest #14651
    Started by Guest #14651,

    I would like to submit a copy of a Kaspersky detection to find out if it’s a false positive or not. I don’t have the original file since Kaspersky deleted it. How do I do this? Thank you

    • 4 replies
    • 1.4k views
  5. matto

    Why is it so easy to bypass Kaspersky protection in Kaspersky Security Cloud and particularly application manager? All that is required is to click on the licensed email address at the bottom and click the change account option. No password is required! Any random email address can then be entered and Kaspersky will revert to free version and can be disabled by the new user!

    • 0 replies
    • 2.6k views
    Flood and Flood's wife
  6. Sufian Azeem

    While running the Vector Works, Kaspersky Cloud is blocking its license due to which it keep on restarting.

    • 2 replies
    • 1.2k views
  7. Wangjinyi

    I would like to ask whether Kaspersky Security Cloud will automatically switch to the free version after the trial of the home version. Thank you.

    • 0 replies
    • 879 views
    Flood and Flood's wife
  8. Guest #14259
    Started by Guest #14259,

    Kaspersky is using 30% of my CPU and my cooling fan is ramping up to high speeds frequently

    • 0 replies
    • 818 views
  9. libove
    Started by libove,

    I want to buy Kaspersky Security Cloud for several PCs. I'm in trial mode presently. When I click on the link within the Kaspersky app on a PC to purchase a subscription, I am sent to the Kaspersky UK webpage (I am in Spain). The price for a 5-license subscription on the Kaspersky UK webpage, with the EUR currency selected, is just under €70/year. Clicking to change country to Spain changes the price to €99/year. What the F---? (Aside from that, there is no option to select “I need X licenses", only “3” or “5”. I need 6. Buying 3*2 works out to much more expensive per-license than the 5-license per-PC cost.)

    • 5 replies
    • 2.5k views
  10. Guest #12848
    Started by Guest #12848,

    Hi, This may be a detail, but I have noticed that whenever Kaspersky throws up an information window about new security developments (for example “An exploit was discovered in the wild for program xy. It should be updated immediately.”) and I click on a link to a report or something, the link opens up in Internet Explorer instead of the default browser. If there is no specific reason for that, it should probably be changed. Thank you

    • 1 reply
    • 990 views
  11. Ozan
    Started by Ozan,

    I’m going to buy Kaspersky Security Cloud Family - 20 Devices EU and UK region locked key. The seller says “Please note that this product can only be used within the EU & UK” Can i activate it in Turkey? I already asked the question in here: https://community.kaspersky.com/b2c-ev-kullanicilari-icin-destek-91 but helpers are so upset at there, then i came here. English is not my first language, apologize about it.

    • 4 replies
    • 2.2k views
  12. nec

    I just activated Kaspersky Total Security less than 2 months. If I would like upgrade to Security Clod, does it mean that I need to wait until my Total Security to expire, to make it worth for an upgrade to premium Security Cloud?

    • 14 replies
    • 7.5k views
  13. MariuxReloaded

    Hi everybody, As the title says and as you can see from the screenshot above, Kaspersky Security Cloud 21 keeps notifying me that a new device has been connected to my network, but it’s not true. Why? Because the laptop in question, a Lenovo IdeaPad 320, is my cousin’s PC, which I’ve formatted last week and returned to her 5 days ago. I’ve checked the MAC address of this “IDEAPAD-320” and it’s the same of my cousin’s laptop, so it’s not someone who’s using my network, pretending to be it. Its behaviour is very simple: after the notification by KSC as in the screenshot, the device is reported to be online just for some seconds, than it goes offline. Even if I ignore and re…

    • 0 replies
    • 2k views
  14. kayuun

    Kaspersky Security Cloud is taking more than 24hrs and counting while deep cleaning. Advanced disinfection is stuck at 89%. What's worse is that I cannot access my laptop. All applications and files are not opening. I keep getting bad image pop ups on trying to open anything. I can't shut down or restart my pc. Below are attached images of the problem:

    • 4 replies
    • 3k views
  15. Guest #13177
    Started by Guest #13177,

    Hi, I’m using Kaspersky Security Cloud (free version) on Windows 7 but i want to know how to delete all the backup and temporary files related to KSC after finishing the update process of KSC.

    • 1 reply
    • 1.6k views
  16. Guest #11660
    Started by Guest #11660,

    Is KSC free compatible with CCleaner and Defraggler?

    • 0 replies
    • 2.1k views
  17. Guest #13605

    Hi … I installed Kapersky Free and after running a scan all of my emails have no body. I use Thunderbird and Windows 7. Is there a way to recover my emails in full? Thanks Karl

    • 5 replies
    • 1.6k views
  18. dovrha
    Started by dovrha,

    Hello, why does Kaspersky often warn me about update_dyld_shared_cache trying to access webcam? I use a mac. I don’t know what this is and didn’t find much info on google either. Any ideas? Is it something to worry about? Thank you!

    • 0 replies
    • 1.4k views
    Flood and Flood's wife
  19. iqofgenius
    Started by iqofgenius,

    I have no problem connecting to the Secure Connection, however my computer address shows that I am in California. I am in the state of Georgia, almost 2400 miles east. How can I correct this so my computer knows where it actually is. This computer has never been to California since I bought it new. Using a secure connection 2000 + miles away really slows things down. Thank you

    • 9 replies
    • 7.7k views
  20. Pigulasty
    Started by Pigulasty,

    Hello. As Kaspersky Free Antivirus has been discontinued, only free alternative is Kaspersky Security Cloud Free 2021. Do you have any information if it will be translated into other languages (polish)?

    • 0 replies
    • 1.5k views
    Flood and Flood's wife
  21. Guest

    Hello !! I have a problem with KSC free, I try to install the free version and every time it begins to install the personal (paid) version, I have download it from the global site and from the usa site, same result. The free version is not available anymore ??

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  22. Flood and Flood's wife

    Kaspersky doesn’t trust it’s own application🤔 This is after uninstalling KSEC-VPN v20, which happily ran alongside Kaspersky Security Cloud forever? How tedious😒

    • 2 replies
    • 1k views
  23. Guest

    I read their description, but couldn’t figure out the difference. What differes between these two?

    • 0 replies
    • 819 views
  24. gabbor

    Hello, I use the Cloud free version on some Virtual computers (Windows 10 and 8). I have too many problems with the license system to still use this service. Before, I used to have sometimes a license problem when something went wrong with one of my virtual computer and I imported a backup into VirtualBox, probably resulting in Kaspersky Cloud detecting this as a new machine. Now, the problem occurs with almost each Windows update of my virtual computers and even the Windows 8 one, which never had any problem so I didn’t restore it with a backup had this license issue. Today, on one of my virtual computers, I installed Kaspersky Cloud, license worked. I then just tried to…

    • 0 replies
    • 765 views
  25. Guest #13177

    Hello, I have Kaspersky Security Cloud Free on Windows 7 64 Bit and i update my Kaspersky once every 2 days but after every update, the Disk space available on Local Disk C: is reduced by 100-150 megabytes after each Kaspersky update. So, what is the reason behind this behavior and how to solve this issue? Note: I have scanned my entire computer for viruses/malware with Kaspersky and it found nothing. I’m waiting for your replies and thank you in advance.

    • 3 replies
    • 1.9k views

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