Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Maike13

    I’m new to Kaspersky (Internet Security 2020) and have a couple of questions. Entering passwords securely. So, when I’m in the secured browser (Firefox in my case), and click in a password field, it says “Secure keyboard input is enabled”. Now, I can input my password in a variety of ways, using my laptop keyboard, using the Kaspersky onscreen keyboard, using the Windows onscreen keyboard, and even copy and pasting a password into the password field. Are all these input methods protected? I use a track pad on my laptop (no mouse), and with every other application I’ve ever seen, a tap on the track pad is interpreted as a mouse click. However this doesn’t seem t…

    • 9 replies
    • 3.8k views
    Flood and Flood's wife
  2. Guest #10536
    Started by Guest #10536,

    I am trying to work from home using a remote desktop and I am getting kicked off and have to sign back on the the remote desktop every 30 minutes exactly. I have spoke to the IT department with the remote desk top and they say it is not anything on the remote desktop that is enabling me to stay signed on for more than 30 minutes at a time. Therefore they told me to ask you? I'm sorry, I did not understand your question, can you please rephrase or choose one of the related questions below? Did you mean: Protection components are corrupted or disabled. Current subscription shows as expired although payment was completed successfully. I am transferring my license to a ne…

    • 0 replies
    • 2k views
    Flood and Flood's wife
  3. JPEKaspersky

    Hello I already have the patch (j) on KIS 20.0.14.1085, but I noticed that it is not yet including Microsoft Edge in the Privacy Cleaner. Is this by design (although Chredge is now supported) or is there an intention to add these new features in the future? Greetings

    • 3 replies
    • 1.1k views
  4. Guest #10510

    Every time I go to log into a web site that has a username/password I get a pop up from Kapersky that says “Kapersky...Security keyboard input is enabled”...is there anyway to disable that? I do not want pop up. https://imgur.com/a/7mDd0NJ

    • 13 replies
    • 2.6k views
  5. Bherachit H

    I bought the Internet Security for 3 PCs in Thailand. License on my daughter laptop (bought in Thailand) is going to expire. She is now in Norway want to activate it but got the error. If I not wrong, when she was in Russia for 4 years, I sent her activate key and activated without any problem. How can I solve the problem?

    • 0 replies
    • 1.7k views
  6. UditChouhan
    Started by UditChouhan,

    It was only 9 days ago I purchased licensed KIS from official website which provided me an activation key. I activated the product then, but now it is showing a Red screen with cross mark on home page of the app with the error License Issue. On clicking “Details” tab, it is showing with a red exclamation mark which says “Protection Disabled - The application’s integrity has been compromised. Protection is disabled. updates for databases and application modules are unavailable”. Further clicking upon details tab states the error “FrontlineLicenseStatusProblem”. On further digging up, to find online solutions, it shows that you have to repurchase the license which i just pu…

    • 2 replies
    • 4.3k views
    Flood and Flood's wife
  7. r3z4x
    Started by r3z4x,

    hi everybody last week, my KIS2019 detect something named “fr.exe”, and said: it couldnt be disinfected, then deleted it. windows is 8.1 after this, whenever i restart my laptop, at first KIS says this: “18.04.2020 12.07.23; Dangerous URL blocked; ht tp://softget . host/rs /st/fr .exe; URL; Kaspersky Security Network information;Wget: retrieve files from the WWW;04/18/2020 12:07:23” and says close this URL in your browser, while i hadnt opened any browser! and one more thing, after this problem, whenever i restart my laptop,i see, the task manger has been disabled. and i have to to go REGEDIT and delet something to fix it, but after restart the problem again…. …

    • 7 replies
    • 10.2k views
    Flood and Flood's wife
  8. AMT18
    Started by AMT18,

    running windows 10x64 build 18367 application version 20.0.14.185 after installing Kaspersky internet security I notice my ethernet connection goes to disabled. intermittently. If I use the enable tab in Windows 10 settings it won’t rest to the enabled condition. The only way I resolve this is by rebooting the PC. Any ideas or suggestions are greatly accepted.

    • 4 replies
    • 2k views
  9. Guest #10466
    Started by Guest #10466,

    hi I have problem while using browser like firefox and chrome and they seem not to be working at all running on mac

    • 1 reply
    • 773 views
  10. DeWrek

    When moving to a new computer, the settings can be exported from the old and imported to the new. However, that doesn’t cxport Safe Money sites. This has been the situation for years, as far as I can tell. Have I overlooked something?

    • 4 replies
    • 1.3k views
    Flood and Flood's wife
  11. Guest

    Hello. Is there a way to disable the little green shield icons Kasperky Internet Security adds after all the links it analyses? It changes the pages setup and, as I know KIS is running I don’t see the purpose of these icons. A red one near a dangerous link would be enough, don’t you think? Thank you for your help. Regards,

    • 1 reply
    • 1.4k views
  12. Guest #10414
    Started by Guest #10414,

    Hi, My name is uddipan. Recently I bought Kaspersky internet security from Amazon but since I activated it in my windows 7 64bit PC I'm facing to much problem in using internet. Today I just saw there is some kind of 200mb limitations. Help me to fix this problem as soon as possible. Regards Uddipan Basu

    • 2 replies
    • 10.6k views
  13. Anya

    Hello! I was inspecting “Kaspersky Protection” connections through Firefox: about:debugging#/runtime/this-firefox. I read somewhere that the extension only worked locally, but it was requesting some connections with what seems to be kaspersky labs server through a non encrypted connection (HTTP protocol). If i’m right, it would be exposing all sites you visit. As example: i accessed 3 sites: google.com; facebook.com and malwaretips.com

    • 3 replies
    • 1.4k views
  14. neo688

    I have setup 2 IMAP email in outlook. 1 is gmail and another is my company email. The gmail is able to send and receive. My company email is able to send but not receive. After unchecking IMAP scan as below, I am able to receive emails. But I am afraid my mail will be at risk without scanning. Is there a remedy to this? Addtional info: outlook 365, win 10, KIS 20.0.14.1085(j)

    • 3 replies
    • 7k views
  15. Flood and Flood's wife
    Started by Flood and Flood's wife,

    Anyone know what this root cause of this error is please MyKaspersky can be logged in to using supported browser. Thank you🙏 Flood🐳

    • 8 replies
    • 2.2k views
    Flood and Flood's wife
  16. lucid

    I’ve just joined here as the other forum is shut was long time member. I was previously using KIS2018 and all was fine. I had not upgraded to 2019 because when i initially tried there were compatibility issues with Nord VPN. Running Win 7 professional x64 with all updates (inc ESU). The PC is a dell, dual graphics card i5 CPU with 16GB RAM. I updated to the KIS2020 patch h but now KIS won’t even start. I get a graphics card driver error then multiple other error popups before I’m prompted to terminate Kaspersky. I’ve read other topics most are several months old and say it will be fixed with patch h. But clearly its not. I need both graphics cards so disabling one is …

    • 8 replies
    • 4.2k views
  17. PEGADelage

    Hi, Since yesterday I’m having a lot of messages about a malicious URL starting with “ams-update” and some other letters, like ““ams-updatea”, “ams-updatec” or “ams-updatew”. Kaspersky inform that the app relate is something called “Apple Push”, but I never installed nothing by Apple and this app isn’t show in my programs. I had search in the forum and found something close to my case, but the answer ask him to attach the report and a image of the problem. So, I couldn’t know the final answer, because was specific to him. Can somebody help me?

    • 12 replies
    • 2.4k views
  18. StPeteDR
    Started by StPeteDR,

    I am running Windows 10 Pro Build 1903 & KIS 2019. I have all access to the webcam blocked so no unauthorized spying can occur but I have Zoom authorized to use the webcam using application control. However, I have to start using Google Meet but I’m unsure how to allow it. Zoom is its own program so that was easy to allow but Google Meet is a URL accessed through Chrome. Any recommendations on how to continue restricting Chrome access to the webcam but allowing Google Meet? Any advice or assistance would be greatly appreciated. Kind Regards, Dennis

    • 12 replies
    • 14.9k views
  19. AnteTina

    I paid yesterday for premium account of Internet Security,but i didnt get full premium,i am already on trial version. I dont know why. Google pay confirmed payment,but didnt activated premium....i am little bit confused...pls for advices Many regards.

    • 11 replies
    • 1.2k views
    Flood and Flood's wife
  20. cv_steve

    Utorrent blocked again! I have allowed it to trusted and public networks, what else do i need to do?

    • 4 replies
    • 6.4k views
    Flood and Flood's wife
  21. DavidROA
    Started by DavidROA,

    I recently installed Internet Security 2020 on two Windows devices . One Surface tablet and one desktop . both are running Window's 10. Both devices also rum AVG Internet security and the native Windows security app . on both devices my wireless connection constantly drops. I have my wireless networks set to trusted and the internet connection is set to private . the DptfParticipantWirelessService fails when my connection drops. Very frustrated and I am about ready to can Kaspersky. event id is 1. What am I missing? application log verbiage: The description for Event ID 1 from source DptfParticipantWirelessService cannot be found. Either the component that rais…

    • 1 reply
    • 1.2k views
  22. Hien
    Started by Hien,

    Hello ! When I’m using MS Teams, messenger of FB on web, camera app,…. I must disable protect camera to use webcam. This is inconvenient, how can I fix it ? Can I set an exception for the application ? I don’t want to turn off it. Thank you !

    • 1 reply
    • 918 views
  23. Shevek
    Started by Shevek,

    I keep getting kicked out of Elder Scrolls Online. They recommend opening certain ports. I cannot find any way to do that on KIS. Can anyone tell me how you do that?

    • 4 replies
    • 1.4k views
  24. rctrainer
    Started by rctrainer,

    I cannot access my Gmail at all as it is blocked by me.kis.v2.scr.kaspersky-labs.com waiting for something? Also have the same message on my Facebook. I have “unchecked” the “inject script...” and rebooted my computer with no luck. What needs to be done to fix this problem? Thanks!! ///// Moderator update: press Shift+F5 while at gmail.com as a workaround to this issue

    • 57 replies
    • 38.5k views
  25. hameed nagoor
    Started by hameed nagoor,

    how to reset parental conrol password

    • 1 reply
    • 7.7k views
    hameed nagoor

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.