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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Jotade
    Started by Jotade,

    English Hello, since i updated the macbook to Sonoma, every two days or so, when i start the computer, and i go into Safari, I get the error: "A secure connection could not be established." This is because Kaspersky does not start correctly, and the 'full hard drive access' privilege is cancelled, and I have to give it access again... Why is this privilege canceled automatically? I have uninstalled Kaspersky, and reinstalled it, and the error still occurs. How can I fix it permanently? Thank you. Castellano Buenas, desde que actualicé el macbook a Sonoma, cada dos días o así, cuando inicio el ordenador, y me meto en Safari, me sale el error de: "No se pudo …

    harlan4096
  2. tungvt
    Started by tungvt,

    Chào mọi người Tôi có dùng KIS (ver 21.3.10.391) trên máy laptop, đồng thời cài cả Zalo PC. Trước đây sử dụng bình thường. Nhưng mấy hôm nay có hiện tượng lạ. 1. Khi mở máy không thể mở được Zalo do báo lỗi không truy cập được mạng Internet, dù các thao tác như FB, đọc tin tức các báo .... đều bình thường. KIS được mặc định bật khi khởi động win 2. Tôi đã xóa cả Zalo PC đi để cài lại, xóa cả trong Registry ... rồi cài lại mới. Nhưng ko khắc phục được. 3. Do có người bảo nên tắt tường lửa của win 10 đi nên tôi thử tạm dừng hoạt động của KIS. Khi đó thì bật Zalo lên OK. Sau đó bật lại chế độ hoạt động của KIS thì cả hai đều bình thường 4. Nhưng nếu…

    Flood and Flood's wife
  3. Jaredleto

    Hi Everyone I'm currently facing a frustrating issue where my Microsoft Edge browser is being blocked by Kaspersky Internet Security. This has significantly hindered my browsing capabilities, and I am unable to access several important sites. I'm curious to know if anyone else has encountered a similar problem. How did you manage to resolve it? Were there specific settings you adjusted or exceptions you had to configure within Kaspersky to unblock Edge? Thanks for any help!

  4. Sister Sabina
    Started by Sister Sabina,

    Kaspersky keeps coming up with a sign saying that it couldn’t ”launch the previous session" correctly. I have gotten the two crash files created but can't see where I can send them to. Can anybody enlighten me please? I keep pressing the "send" button but it doesn't resolve the problem. I add that my KIS is in Japanese. Also I can’t add the files here because it says that this type of file is not supported. Sabina

    • 1 reply
    • 3.3k views
  5. user_kasp

    Any kind of requests in some specific environments are been blocked by kaspersky. If is use specific env and do: pip install yfinance for instance this request will be blocked giving follow error: "WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by 'ProtocolError('Connection aborted.', ConnectionResetError(10054, 'Was forced to cancel an existing connection by the remote host', None, 10054, None))': /simple/yfinance/" it also happen with any http request. If I use "requests" lib to do any request it blocked. if I change to another env I can performe this without any problem. I trie…

    Flood and Flood's wife
  6. kenfromcanada
    Started by kenfromcanada,

    I recently opened an email with my cousin's name, only to find the sender was: roach@azclan.net. I did not click on the link in the email. However, shortly after, my desktop started switching into tablet mode. As you can see from Exhibit I, there is a black window in the bottom right corner which I assume shows roach@azclan.net somehow accessed my computer just from me opening the email. My desktop would switch to tablet mode, and I would see the black window. When I clicked on it, one of the other windows would fill the desktop. Now, as per Exhibit II, the black window is gone when it switches to tablet mode without my permission. Question: is anyone aware of a hack th…

    • 7 replies
    • 3.3k views
  7. churrbro
    Started by churrbro,

    As I don't use Google chrome due to privacy concerns I only use Firefox. Having just purchased a premium account I was disappointed to see that the Firefox browser is not supported on my android phone by Kaspersky. I hope in the near future Kaspersky will change this and support the Firefox browser on android. Cheers

    • 3 replies
    • 3.3k views
  8. austinadput
    Started by austinadput,

    WIndows 11 version 22H2 Kaspersky Internet Security: 21.3.10.391 (j) How do I set up the webcam access so it allows Windows 11 facial login only? I have the webcam settings set to: block access to webcam for all applications Which is how I want it except for the facial recognition login. Please advise.

    Flood and Flood's wife
  9. Gerr
    Started by Gerr,

    Internet security user on Windows 11. File is always up to date. My subscription is coming due in a few weeks so I was not surprised to get an email from Kaspersky asking me to renew. The email header is as follows: Kaspersky US <*****@*****.tld> reply-to: *****@*****.tld to: XXX date: Mar 24, 2023, 7:20 AM subject: Your subscription will be renewed soon mailed-by: commerce.digitalriver.com signed-by: commerce.digitalriver.com security: …

    Flood and Flood's wife
  10. Samuel Kim
    Started by Samuel Kim,

    Hi -- I would like to disable ALL Kapersky’s notifications, such as the one below. I just want the software to run on the background and be invisible while protecting the computer. As such, I don’t want ANY pop-up/notification to appear in my screen. I have tried to disable notifications on settings/additional, but they keep coming. In case there is no solution, I will consider cancelling my subscription and install another product. Thank you Samuel Kim

    • 5 replies
    • 3.3k views
    Flood and Flood's wife
  11. Alucard
    Started by Alucard,

    I own a NAS. I also rent a server that I rent that uses FTP to connect to my NAS to get files. I am receiving attacks which are not being stopped by the “Network Attack Blocker”; therefore I’m looking for an option to block the IP address outright myself yet I can’t find an option to do that myself - anyone have helpful advice? Lastly, I realize FTP is not encrypted thus I’m probably going to reconsider my options when the subscription expires.

    • 2 replies
    • 3.3k views
  12. karlo

    I am getting a Security Alert. It says "Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate." This is followed by the following: a Green Circle with Check: "The security certificate is from a trusted certifying authority" a Yellow Triangle with !: The security certificate has expired or is not yet valid. a Yellow Triangle with !: The name on the security certificate is invalid or does not match the name of the site." Looking at the Certificate, in the General tab, The certificate icon has a Red Circle with X, and it says "This certificate has expired or is not …

    • 8 replies
    • 3.3k views
  13. JACOPO.PIGHIZZINI
    Started by JACOPO.PIGHIZZINI,

    I can’t load updates of Kaspersky antivirus from 22 december. What’s the problem? Can you help me, please?

    • 0 replies
    • 3.3k views
  14. Joseph_Batna
    Started by Joseph_Batna,

    Hello, In the Kaspersky app manager i found two processes (System, Registry) that are neither in a trusted group (grey square) nor have any popularity level (five grey busts), are they legtimate? Meanwhile, Console Window Host is using 12% of the cpu (in windows task manager), and 8% in Kaspersky app manger. I uploaded a screenshot of the items. Could there be a threat?

    Flood and Flood's wife
  15. LICIL
    Started by LICIL,

    Hello. Is it suggested to Enable Application Traces and to enable performance traces in KIS 2021? Thank you.

    • 1 reply
    • 3.2k views
  16. Psiu47

    Since May 2th I have noticed full scan I do every week as precaution that, at the report data and during the scan, the full scan is showing more files detected than it was compare to a week before. I don’t know what behavior caused this because both of HDs are keeping the same storage as before and nothing would explain why Kaspersky Internet Security 20.0.14.1085(j) all the sudden changed the behavior? I am aware there are advanced configurations under this full scan and I always have been using the same settings so doesn’t make unless on the latest 10 days KIS have received some update that changed this behavior. I just want to know what is happening. Advanced confi…

    • 7 replies
    • 3.2k views
    Wesly.Zhang
  17. C.G.B. Spender
    Started by C.G.B. Spender,

    Hi, yesterday I've encountered strange issue: Consider 4 of my computers, each one runs identical version of KIS 20.0.14.1085, let's call them A,B,C and D. For the longest time everything worked as expected, and every one of the four computers could ping any from the remaining 3 without problem. Yesterday I noticed my NMS reports computer A as down. Investigating computer A I couldn't see any issue, it had lan and internet connectivity and could ping B,C,D without issue. No other computer on the local lan could however ping A. After some debugging it turns out it was KIS firewall. What is strange though, all of A,B,C,D have the same default firewall settings of blockin…

    • 0 replies
    • 3.2k views
  18. Claire
    Started by Claire,

    Hello, I need to access my company’s sharepoint from my personal laptop but Kaspersky keeps on blocking access. How do I add it to a safe list? TIA

    • 2 replies
    • 3.2k views
  19. Guest #10550
    Started by Guest #10550,

    If I don't shut down Kaspersky, I can't start the ark: survival evolved, when I shut down Kaspersky, I can run it Error log: 17:44:27: Starting BattlEye Service... 17:44:32: Launching game... 17:44:42: Note: File blocks can be ignored if they don't cause problems with the game. 17:44:42: [INFO] Blocked loading of file: "C:\Program Files (x86)\Common Files\Kaspersky Lab\klhk\klhk_x64\klhkum.dll". 17:44:42: [INFO] Blocked loading of file: "C:\Program Files (x86)\Common Files\Kaspersky Lab\klhk\klhk_x64\klhkum.dll". 17:44:42: Failed to launch game.

    • 1 reply
    • 3.2k views
  20. Oswald
    Started by Oswald,

    Windows 10 Pro....If I try to save a web page by using "Save as PDF", in the preview not all but most of the images show up as blank spaces where the image should be. If I pause Kaspersky protection for a minute and resave the web page then all of the images show up. Is Kaspersky blocking because some viruses can be embedded in an image? I don't want to have to pause Kaspersky every time I want to save a web page to PDF. What do I need to do or add in 'Settings' to stop Kaspersky from blocking these images?

  21. majesticana
    Started by majesticana,

    Hi there! Recently I moved a few applications from Trusted to Restricted, and now I am receiving too many "Suspicious activity is blocked" notifications; it’s flooding my notification center and distracting me while I’m doing other tasks and becomes really annoying. So, please, tell me: how can I turn off only this type of notification while keeping other notifications which are really important visible? I can't find any option to turn off just this one. Please, help me! I use Kaspersky Internet Security version 21.3.10.391 (m). Thank you, and kind regards!

  22. tolga
    Started by tolga,

    hello, there is an unknown device on my wifi, how can I block it, I would appreciate it if you explain in detail

  23. h3x00r
    Started by h3x00r,

    Hello, Wonder if Kaspersky Lab takes into consideration the following technology for standard end-users. Offer VPN but use Kaspersky Lab's infrastructure/scan engine etc. in terms of Gateway and DNS. I think that would be at least awesome. What do you think?

    • 0 replies
    • 3.2k views
  24. klik
    Started by klik,

    How can I block Pop Up?

  25. jturanin

    Have had Kaspersky Internet Security for 4 years without issues. Today Notification Center says "Databases are extremely out of date". They are set to update automatically. If I click Update, it attempts to update but the message does not change. The Database Update screen says "Last Update: Less than a minute ago." Windows also displays an alert that my Kaspersky security is out of date. Running Windows 11 Pro (updated Feb 2025) on HP Spectre x360 laptop.

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