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Account connection error


Jayce
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Hello @Jayce

Welcome!

Please tell us:

  1. Operating system name, version & build?
  2. KIS version & patch(x)? x = letter
  3. Documentation reference for “instruction on setting up date and DNS client”? 
  4. When you say “Can’t activate my account”, Are you trying to activate KIS application? 
  5. Can you sign into the MYKaspersky account from a browser/ 
  6. How long has KIS been installed? 
  7. Open KIS application, select Settings⚙ , select MORE TOOLS, select Reports, select Detailed Reports, select ALL Events, select 24hrs, select Exportsave the Report as a text file (.txt), attach📎 the Report to your reply please? 

Please post back?

Thank you🙏

Flood🐳

Get connected to My Kaspersky portal

Network connection error. DNS issue

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  • 1 year later...

I have a similar problem:

I purchased Kaspersky Internet Security for my PC and tried installing it. It installed successfully. Upon activation, it gave me an error: "Activation error: cannot set up server connection."

I tried restarting DNS of which it was already running and I couldn't; I tried changing DNS address and it didn't work; my date and time are synced online from time.windows.com; I tried a different alternative and still no success.

I have it some time and still same result. No success. Can you help?

I am using an Acer Aspire 5; Windows 11; Updated latest to 30/01/2022 insider build

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Hello @Benkimaru,

You can try the process below:

Open your system's CMD (Command Prompt) as an Administrator and paste the following commands one at a time.

→ netsh winsock reset

→ netsh int ip reset

→ netsh advfirewall reset

→ ipconfig /flushdns

→ ipconfig /release

→ ipconfig /renew

Restart your computer

After restarting, check if you can activate your product.

If the problem persists, please contact Kaspersky technical support.

Kaspersky Technical Support

→ Contact us → Product Help → Email → Contact Support

Take care, be well.
Thanks.
Guilherme

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Hi @Benkimaru,

I am sorry that you could not solve the problem 😟

Please contact Kaspersky technical support, so they can help you in the best possible way. Provide them, as much detail as possible of the situation that is occurring, this will make it easier to resolve the issue.

Kaspersky Technical Support
→ Contact us → Product Help → Email → Contact Support

Take care, be well.
Thanks.
Guilherme

 
 

 

 

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