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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS and Android
  1. mikolajek
    Started by mikolajek,

    I'm based in Poland but I use my Windows OS and apps fully in English. Last night I was making a fresh install of Kaspersky Plus, along with Kaspersky VPN. I realized that Kasperksy Plus installed in English, as expected, but Kaspersky VPN installed in Polish. My web panel language (that is apparently determining the installation language) is set to English. How come the Polish language got applied to Kaspersky VPN? Is there a way to change it? I see such an option in Kaspersky Plus but not in the VPN

  2. PeterSz
    Started by PeterSz,

    My Settings are as indicated above but (I'm assuming) Kaspersky continues to delete a file automatically. Not only that but the file doesn't appear in Quarantine for Restore. I am in Interactive Mode. Advice?? Thanks.

  3. SimpleName

    My Windows 11 device is currently suffering from a problem that makes Explorer to launch extremely slowly and making the context menu almost unusable. The symptom looks like Explorer is taking forever to load Kaspersky's context menu. Uninstalling Kaspersky solved the issue and re-installing it can reproduce the problem. The context menu looks like this if Kaspersky is installed ("正在加载..." means Loading...) When trying to show more options, Explorer will become unresponsive and must be killed using Task Manager. If you wait long enough, the context menu will eventually load. The version of Kaspersky Plus is 21.19.7.527(a). I didn't experience this problem …

  4. frustratedkaspersky
    Started by frustratedkaspersky,

    Hi. I manage a lot of computers with Kaspersky. When I log into the account, some devices allows me to send a new subscription but others don't. When I emailed Kaspersky they said Based on my findings, it appears that you have encountered an issue where the maximum number of devices for your license has been exceeded. Please disconnect the device on your account first, and then reactivate the license. When I click in Details - I can also see more than 5 devices for that license, however I thought that licenses only allow you to have 5 on a premium key anyway, so if this is the reason why I can't send a subscription why when I click on details…

    Flood and Flood's wife
  5. promo30
    Started by promo30,

    Why was the transparency effect added in version 21.19 (Red Area)? In version 21.18 there was no such effect and it was perfect. And now I can't find the option to disable the transparency effect, it's very bad for reading menu's, I don't like it and they don't give me the option to disable it, is it really that difficult to make this feature available?

  6. Skyake

    Recently Microsoft released a new Copilot experience for Microsoft Edge. With Kaspersky ad blocker on, I cannot load the copilot page, and it yields "This content is blocked". Turning off Kaspersky ad blocker resolves this issue. With ad blocker on: With ad blocker off:

  7. Kayra111
    Started by Kayra111,

    Hello! Kaspersky didn't found anything, so am i completely safe or is there a chance that im infected?

  8. Spamcan
    Started by Spamcan,

    Kaspersky premium has started to block a lot of web sites overnight with no interaction from me. some still work ok

  9. Wi-Fry Chicken
    Started by Wi-Fry Chicken,

    Hi does Kaspersky Premium have any personal identifiable information scanning integrated so I could scan my OneDrive on Windows 11 for info that should not be on there?

  10. NXHieu188
    Started by NXHieu188,

    Hi supporter I just bought and used the Kaspersky standard package and am using it on my computer. Can I ask if this package can be integrated into my other device, which is my phone (using the same account)? I am not sure about the number of devices that can be used. Thanks you

    Flood and Flood's wife
  11. Richchad
    Started by Richchad,

    I have Kaspersky Plus installed, about to renew with Premium, however for some time Kaspersky Safe Money hasn't worked with Firefox and I have had to use Safe Money with Chrome. I have Firefox 132.0.1 which is my default browser and if I select either Firefox or default to work with Safe Money, selecting a website nothing happens, it wont even open in current website when that option appears in Firefox. I have read others having similar problems, has anyone any idea why this doesn't work, I have used Firefox with Safe Money for years without any problems it seems to be with the later updates?

    Flood and Flood's wife
  12. Buddel
    Started by Buddel,

    Now that Kaspersky is no longer available on Google app store, it is pretty difficult to find out whether or not a new version of Kaspersky for Android is available. Would it be possible to integrate a check-for-new-updates option into the mobile versions? Additionally, it would be useful to add the current version number plus the change log of the latest mobile app to https://www.kaspersky.com/mobile-security I know that I can find out the current version number at https://galaxystore.samsung.com/detail/com.kms.free, but this is not really the best solution to find out whether or not I need to update my Android version. Thanks for reading. Buddel

  13. MarthaWisniewski
    Started by MarthaWisniewski,

    i have free Kaz on my android phone. I want to add my phone to my existing windows computer subscription. windows subscription expires in 2026. What do I need to do? I tried the download and the qr code.

    Flood and Flood's wife
  14. ZeroX
    Started by ZeroX,

    Hello Dear Community, I got a simple Question, tho i havent found a good Anwser to this yet anywhere. Im using Kaspersky Plus, and i want to know wich is the best Scan Mode in "Flie Anti-Virus" Module for Maximum Security. Is it "Smart Mode" or "On Access and Modification" ? I dont care about Resource Usage, i want the Maximum Protection against Ransomware, Persistance etc. Please only Anwser if you know and please tell me why your Anwser would be correct / from where you know. Best Regards, ZeroX

  15. NABIL26130
    Started by NABIL26130,

    Hello I bought KASPERSKY PREMIUM, but when installing it tells me that it is incompatible with IOS 10.15.7, it is the latest version for my MAC which cannot be upgraded. What should I do?

  16. gabrielgbs97
    Started by gabrielgbs97,

    A third party program (which main purpose is not app update) detected some apps that needs an update in my workstation. These are popular apps and should be addressed by Karspersky Standard App updater: Version of your operating system Windows 11 Enterprise 24H2 (LCU October 2024) Name and version number of the Kaspersky application: Kaspersky Standard 21.18.5.438(a) List of apps not dected: MS Edge and Firefox could be avoided as I use Enterprise channels.

  17. Theophrastus.Bombastus

    OS: Windows 11 Version 23H2 Kaspersky: Kaspersky Premium V. 21.18.5.438(a) Hello. I've receiving notifications for network attack blockers on a daily basis with the following name: Scan.Generic.PortScan.TCP On the notification, there's the Mac Address. Upon inspecting it, I have figured that's the highlighted Mac Address is the router's MAC Address. A few days ago, there was also another network attack name, also being pointed to the router's MAC address: DoS.Generic.Flood.TCPSYN, the same minute as one of the Scan.Generic.PortScan.TCP notifications. I've reseted the modem to factory defaults and changed passwords. Ever since this DoS.Gene…

  18. Papadingo
    Started by Papadingo,

    Hi, Premium just blocked a series of network attacks of my laptop. Today, 6/11/2024 11:18:28 AM Network attack detected 192.168.86.27 5353 14-22-3B-10-7C-58 UDP 57423 ......... Active user Blocked: Scan.Generic.PortScan.UDP Scan.Generic.PortScan.UDP Blocked UDP from 192.168.86.1:5353 .............. Network packet None of the other devices covered had the same attack. Do I need to do something to secure things further, or just be happy I have Kaspersky installed? Do I need to report it to support? thanks

  19. fabiodanzetta

    Hello everyone. I had set the reports to keep them for 30 days with a file limit of 1024 mb but I noticed, looking at the firewall ones, that after about 14 days no more logs were displayed even though I had drops in real time. I then saved the report in .txt and inside it I found all the logs of the 30 days while in the app viewer the recording had stopped. Can anyone tell me what could have happened or if it is a bug? If I set the maximum retention period to 2-3 days everything works regularly and the logs in the app are updated. Thanks everyone.

  20. Papadingo

    Hi, Strange thing happened. I've never clicked on this option, but did just now. The language in the pop-up is below. Is this something I'm doing or a a small issue easily fixed in the software? Thanks Сообщить о подозрении на фишинг Сообщая о подозрении на фишинг, вы помогаете сделать интернет безопаснее. Подробнее о фишинге Сайт: Перенаправившие сайты: Показать больше Нажимая кнопку "Сообщить", я предоставляю следующую информацию для информирования о проблеме с сайтом: URL текущего сайта, название и версию браузера, название и версию про…

    Flood and Flood's wife
  21. smyliedude
    Started by smyliedude,

    Recently, we've been forced to switch from Kaspersky to Ultra VPN or Ultra security, whatever that's called. We do not like it. We do not like being forced to choose something that we weren't given a right to look into or even seek out another option, therefore, I wonder if anybody else. Has been forced to use this company. They say it's good, but I've not done any research. I know that Nord is a very good reputable company. I'm going to go with them because that's my choice, not because the U. S. Government said I had to use a different 1 and then they chose it for me. I just don't agree with that. So is anyone else in that predicament too, where they want a full refund?…

  22. Selp
    Started by Selp,

    Hi everyone, I have a small question regarding the Kaspersky Plus installer. I have purchased a subscription and downloaded the installer through my account. From what I see, it created a personalized installer through my account. Because of paranoia I have ran the file through Virustotal before installing it on my PC. Nothing came up on virustotal, so no problems there. My question is, since virustotal does a behavioural analysis through multiple sandboxes, it must have ran the exe in those sandboxes as well. Is this cause for concern since the personalized installer, which logs me in automatically to my account after the installation, has been ra…

  23. Guest #37
    Started by Guest #37,

    Hi @Danila T. Another question: Kaspersky Anti-Virus = Kaspersky Basic Kaspersky Internet Security = Kaspersky Standard Kaspersky Security Cloud = Kaspersky Plus Kaspersky ? ? = Kaspersky Premium Regards

    • 13 replies
    • 5.6k views
  24. Cptrossco1

    Hi, every time I start my computer Kaspersky shows in recommendations that I need to turn on the Microsoft Edge extension. This is already installed! I have tried uninstalling the extension and reinstalling it but that has no effect, also tried resetting the browser. If I 'ignore' the recommendation, it does disappear & show in the list as ignored but the notice still comes back again! How do I stop this recommendation from appearing each day when I start my PC? Kaspersky Premium 21.19.7.527 Kaspersky Protection 2.10.9.1 Microsoft Edge Version 130.0.2849.68 (Official build) (64-bit)

  25. Northtown Co-op
    Started by Northtown Co-op,

    Hi, Kaspersky is interfering with my online banking to the point I have to pause protection in order to access my bank accounts. This seems ridiculous since banking is what needs the most security protection. How do I fix this so that I can access my bank accounts in a protected browser without shutting Kaspersky off?

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