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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS and Android
  1. Annelyse
    Started by Annelyse,

    I tried to installed the upgrade to Premium not an error occured and the upgrade hasn't been installed. I check with my bank and my credit card was debited, so why this problem? The download also removed Kaspersky Total Security already installed on my computer. Why?

  2. the1paladin
    Started by the1paladin,

    I think it is just alot of "BS" and I want to get Kaspersky back for US Windows 11. Has always worked great for us never had any issues and has been the best Security Suite we have used. The replacement of Ultra AV was not a good fit had multiple issues with its use. I want back what worked better than others, I want Kaspersky Premium Back !!!

  3. jbqld
    Started by jbqld,

    Since yesterday I keep getting a prompt from Windows Security to turn on Virus & Threat Protection, today this has happened twice already even though the computer has not been restarted since the first time I turned it on. I've been using this version for several months & this has never happened before.

  4. Morne

    Kaspersky Plus is creating issues with Microsoft exchange server. When opening outlook it says trying to connect and gets stuck then the mail does not sync. When exiting Kaspersky by stopping it from working, mails work fine.

  5. Gary-78

    title says it all windows 10 22H2 (OS Build 19045.5247) kaspersky Premium Opera One(version: 116.0.5366.21)

  6. Richard Venancio
    Started by Richard Venancio,

    Every webpage that i visit get this javascript, and also it is giving me problems to run lighthouse on google chrome. https : //gc.kis.v2.scr.kaspersky-labs.com/.../... I found this solution, but I can not find the menu structure described. https://superuser.com/questions/981959/how-to-disable-kaspersky-antivirus-javascript-injection

  7. XOUSS
    Started by XOUSS,

    Hi everyone, I'm looking for a reliable source to stay informed about new releases and updates for the Kaspersky Android app, especially since it is no longer available on Google Play Store. Specifically, I'd like to know if there's a webpage or an RSS feed that provides information on the latest versions and release notes so I can manually download the APK files. Does anyone know of such a resource or have any tips on how to stay up to date with Kaspersky's Android app updates? Thank you for your assistance!

  8. RussellF
    Started by RussellF,

    I just upgraded to The Premium version for 5 devices, well 4 actually but the option is only for 1,3 or 5 devices. They are my iPhone XS and iPad pro my wife's iPhone 15 and her iPad all are running iOS 18.1.1 My iPhone XS and my wife's iPad have both upgraded the same way and format that is displayed when you open the Kaspersky icon. However my wife's iPone 15 has upgraded but the display format is "missing" the VPN window entirely. When I go into settings the VPN option is showing "on" so assume its on. But don't understand why it has updated the same as my phone. I did remove the VPN icon (and attached data) from my wife's phone which i didn't on my phone is …

  9. TAN

    Dear Kaspersky, I have completed scanned the android phone. It find no threats. However, it come out message that need to download external apps. I am wonder is it from Kaspersky or hackers? Thanks.

    Flood and Flood's wife
  10. mynameisidk

    Vào ngày hôm qua máy tinh tôi vẫn quét toàn bộ bình thường nhưng hôm nay khi tôi quét toàn bộ thì nó không thể hoàn thành được nó chỉ dừng lại ở mức 98%

  11. Bicepstrong
    Started by Bicepstrong,

    Can Kaspersky premium application safe browsing feature prevent effectifly session hijacking, cookie hijacking or dangerous javascript triggers, data transfer with malicious website, even if browser settings allow cookies? Can you explain with details please?

  12. MightierPen
    Started by MightierPen,

    The Intrusion Protection area is somewhat confusing. I want to be able to group apps in custom groups and be able to give/take away access to them all at once. The Kaspersky help manual isn't really showing me how. For example, if I make a "Gaming" folder. I put Steam, Gog Galaxy, and some video game apps in the folder. I can configure the folder and make all the apps in the folder be subject to it. So if I grant internet access to that folder, all those apps will have access at the same time (inherit). And so I could customize the folder with all available options; same as double clicking an app entry. Another issue with the current setup is lots of apps …

  13. vdorta
    Started by vdorta,

    I love Kaspersky and I'm posting this here because I didn't find any other way of letting Kasperskyk know this, which should be easy to remedy. This warning in my Kaspersky Plus kept torturing me because I thought somebody was hacking my network, or perhaps a neighbor found a way of getting wi-fi on the cheap. I checked my modem and router and changed my passwords a couple of times, until I finally understood. Kaspersky's right hand doesn't know what its left hand is doing. The last time my laptop's name appeared as the "unknown" device. I rarely use it, but it is one of my 3 devices that are registered in Mykaspersky.

    Flood and Flood's wife
  14. MightierPen
    Started by MightierPen,

    On Windows 10 is there a way to keep apps from running in the background and block their network activity, but only when they are not running? When I launch the apps I would like them to run and connect to the internet, and when I shut them down I want them to be blocked from running in the background and connecting to the internet. Also is it possible to block network activity for an app with exceptions? Like when I click on "Check for updates" then it would be allowed to connect. Or even allow it to connect to certain domains always so it can check for updates by itself, but block any other of its attempted internet connections always. ?

  15. TESPTM
    Started by TESPTM,

    Hi I've contacted CS for this, but does anyone having the same issues and know how to solve it? The app is trying to update the database, everytime it updates, the app crashes and then Windows Defender will tell me that Kaspersky has crashed. At the beginning, I did not want to send error report cause I think it contains confidential information about my PC, but since it keep crashing a lot of times, I decided to send it. It cannot even sending error report aka crashing when sending. I read other people's topic and tried to reinstall, but it didn't work for me. The app just keep crashing after installation. I really like the simpleness of Kaspersk…

  16. Sergi M

    Hi everybody! This last month I've been suffering problems when browsing with Opera and Opera GX, I used Kasperky Total Security before and had zero problems, the problems started just when I installed Kaspersky Premium. It happens that many sites take a lot of time to load, particularly when browsing amazon, the front page can load fast, but whenever I do a search it can take more than half a minute or more. It's been so annoying that I even started to use Google Chrome and recently tried to troubleshoot the problem. So after trying many possible solutions I finished uninstalling Kaskersky and the problems went away. So my question is as follows, does anybody…

  17. steve33
    Started by steve33,

    I live in the EU, can any one tell me what the situation is with regard to the ban. If it is implemented in the EU which is almost certain then what are the best solutions, given that I won't buy any US product. I am so sick and tired of these petulant little s..theads. I have been using Kaspersky for 15+years without any problems.

  18. Alex34
    Started by Alex34,

    Hello, as the tiel implies I am experiencing point black a sudden lag in the UI, now the application itself works like a charm, it's just the UI that is laggy and choppy. Is anyone experiencing the same?

  19. Lalchhanliana Chhana
    Started by Lalchhanliana Chhana,

    Lalchhanliana Chhana
  20. Álvaro Santos
    Started by Álvaro Santos,

    Hello, I installed kaspersky plus yesterday and today i can't use worten.pt (a popular portuguese online store). Everything seems to run smoothly when i pause k+. Tried an exception on the firewall but with no results. Can you help? Tanks in advance, A

    Álvaro Santos
  21. Guest #74026
    Started by Guest #74026,

    Heyo guys, One thing I would love to see added to kaspesrkys firewall is BLOCKING TELEMENTRY for windows and automatically gets updated too. Would save me a lot of time adding them to my firewall.

  22. kjohn2024
    Started by kjohn2024,

    Hi to all forum friends.I wish you a happy new year!! I want to tell you about a problem that occured while i was trying to renew my kaspersky premium . I made a mistake when i was renewing by writing an old email that i used almost 10 years ago when i had kaspersky internet security .As a result the renewal went to that old email and not in the premium kaspersky i use in my laptop with a different email.What can i do ?? Thank you in advance

  23. Cha009
    Started by Cha009,

    I accidentally connected facebook as authentication provider and want to disconnect facebook. I also have a few connected 3rd party providers that I want to disable to sign in

  24. GThib

    Windows 10 64 Bit Disappointed. All suggestion fulfilled. Nothing works. As in the attached picture. Thank you for any helpful piece of advice.

  25. Richchad
    Started by Richchad,

    I have Kaspersky Premium installed with Windows 11 Home which doesn't include Bitlocker. I want to protect a USB Drive with a password and rther than look for third party software I wondered if it was possible to configure it somehow with Kaspersky Vault options?

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