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Additionally, that version of Outlook it's very obsolete. Still, You can try to add Your email account servers in K. Scan Encrypted Connections -> Trusted Addresses, to make an exclusion.

C'est fait. Caches des trois navigateurs effacés et nouveau scan exécuté. Tout semble en ordre. Encore une fois merci.

А...а, с 11 до 10. До меня сначала не дошло )

Интересный способ обновления.) Что тут имеется в виду? Может сначала выполнили апгрейд до 11, а потом откатили обратно на 10?

По крайней мере в Хроме файл нормально скачивается - со стандартной и улучшенной защитой. Что там вообще такое на ВТ у них крутится за "антивирус" от Гугла - непонятно.) ZA раньше был с движком ЛК, сейчас вроде нет. Но на ВТ тоже непонятно, что запущено.

Знаете, что вот это за файл? Это всего навсего установщик антивируса Авира, в котором аж целый Доктор Веб видит трояна.

@andrew75, файлы чистые. На VT ложный детект. Иногда это бывает связано с неэтичными методами конкурентной борьбы. Мы попробуем связаться с Google/ZoneAlarm для исправления.

Активирован 80-й уровень подозрительности?) На хеш не смотрите, он меняется с каждой загрузкой. На ВТ обычные ложные детекты, каких полным полно.

Подтверждаю. Цифровая подпись присутствует. На установщик Standard-а аналогичный детект. @Igor Kurzin, прокомментируете?

Проверите подпись, делов то!

Добрый день! Скачал установочный файл Kaspersky Free с официального сайта: https://www.kaspersky.ru/downloads/free-antivirus. Скачанный файл: Имя: kaspersky4win202121.21.7.384ru_46709.exe Хеш SHA-256: fc1adb7d50a02392be3887022760c99d266688a1c0e354791caa2d74696f39bb При проверке на VirusTotal некоторые антивирусные движки (например, Google и ZoneAlarm) определяют файл как зараженный. VirusTotal: https://www.virustotal.com/gui/file/fc1adb7d50a02392be3887022760c99d266688a1c0e354791caa2d74696f39bb/behavior Пример срабатывания: Mal/FakeAV-LX (ZoneAlarm), Detected (Google). Попробовал скачать файл через другой браузер, то же самое. Хотелось бы уточнить: Соответствует ли данный хеш официальной версии Kaspersky Free? Можно ли доверять данному файлу? Как лучше поступить в данной ситуации? Заранее спасибо за помощь!

@SARDI Please reproduce the issue and check if Kaspersky is blocking your Outlook connection ?

@PhoenixSet Vous êtes le bienvenu. Vos navigateurs ne sont pas piraté, mais veuillez vider le cache et lancer une analyse svp ? PS : Le Forum place un Post qui contient un lien en pré-moderation.

Hello @Ciarog, Welcome! There's a known issue with v21.3 that's been fixed in the new version, there's two options, a free upgrade to the new version or a workaround to the existing version, please read on: *Option one* KIS is Kaspersky's old software, it's been replaced by Kaspersky Standard, it can be upgraded for free - READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T. Make sure the KIS activation code is saved in (your) MyKaspersky account, Subscription tab? Create a System Restore Point. Uninstall KIS, using Windows, Uninstall OR change a program -> during the *uninstall* do not check/tick any boxes *except* Save license & IF (you've) created Secret vault(s) check/tick the Data Encryption box; READ: KIS, How to uninstall the application. Shutdown the computer using Shutdown, not Restart, power ON the computer by pressing the power button, login. Download Kaspersky Standard: https://www.kaspersky.com/downloads#update-product Install Kaspersky Standard. *Important* At the *end* of the successful Kaspersky Standard install, make sure you've signed into the Kaspersky Standard application with the same email address that (you) use to sign into (your) MyKaspersky account - so it synchronises with (your) MyKaspersky account. Recheck the original issue? *Option two* Make sure Windows Hidden items, is checked -> refer: View hidden files and folders in Windows *important* -> open Kaspersky app, select Settings⚙ -> General, uncheck Enable Self-Defense, select Save, select Yes to confirm the action. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents -> all files and folders. Shutdown the computer, using Shutdown, not Restart, power on, login. Make sure KiS is running? *important* -> Enable Self-Defense. Re-check the issue(s)? Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Bir sorum olacaktı Kullanmak istediğim bir web sitesi var ama Kaspersky Premium buna izin vermiyor bunu istisna listeme nasıl ekleyebilirim I have a question There is a website I want to use but Kaspersky Premium does not allow it. How can I add it to my exception list?

Добрый день. Windows обновляли поверх установленного или устанавливали заново?

Bonjour; Merci Berny pour votre aide. Je m'excuse si ce post constitue un désagrément, je suis pense qu'il doit être supprimé. Cordialement.

Can we remotely install Keswin 12.8 over versions from 11.6 to 12.7, which are in a protected status and have corrupted packages. We wish to deploy Keswin 12.8 over these versions from KSC.

# ------------------------------- # Malwarebytes AdwCleaner 8.5.1.601 # ------------------------------- # Build: 03-26-2025 # Database: 2025-04-04.3 (Cloud) # Support: https : // www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 05-08-2025 # Duration: 00:00:03 # OS: Windows 10 (Build 19045.5796) # Scanned: 32101 # Detected: 0 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** No Preinstalled Software found. ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

Обновила Windows с 11 на 10. Теперь не скачивается приложение. Пишет Неизвестная ошибка.

Ещё раз, поподробней и понаглядней со скриншотами. Куда вас с подпиской перекидывает?

I have been using Safe Money to open bank websites for years and it has always worked well. Today when I try to open any bank website in the Protected Browser I get a message saying "Run error: Failed to run Protected Browser. Reason: Process was stopped." I am in Firefox, Windows 11 24H2 64-bit, Kaspersky Internet Security v. 21.3.10.391(m) databases are up to date. Subscription: Active Paid until: Feb 16, 2026 Remaining days: 284 Please advise.

Hello @Amiga, Viktor Soponyai, Welcome! Which Windows OS & *BUILD*, in Windows Search, type WINVER, open the WINVER app & post back what is shown please? Which Kaspersky software, name & version, on Windows Taskbar -> Hidden icons, rightclick the Kaspersky icon, select About? Is the problem new, has always existed with Kaspersky installed OR ? In the Kaspersky interface - are there any Recommendations OR Notifications *OUTSTANDING*? IF Kaspersky is EXITED [ on the Windows Taskbar, Hidden icons, rightclick the Kaspersky icon, select Exit ] -> does the browser image issue resolve - in all browsers? When was the computer last SHUTDOWN & OR RESTARTED? If the same search is done with the browser in PRIVATE mode - are the image size & other filters available? Post back please? Thank you🙏 Flood🐳+🐋

Dear Madam or Sir! I can't open certain parts of www.google.com in any browser (e.g. latest Firefox)! For example, I would like to search for images on www.google.com. Then I would like to select the size of images to list for me. I click on the drop down menu but it does nothing 😞 So far it has worked! What could be the problem? I have attached a picture. Red arrow shows where the problem is... Thanks in advance for your help! Regards, Viktor Soponyai Hungary

I did, only mail anti-virus briefly. Nothing suspicious. I can check in detail tomorrow. What to look for?