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Добрый день. Задайте этот вопрос на форуме Клуба лаборатории Касперского. Поскольку вопрос не связан с продуктами Лаборатории Касперского, тема закрыта.

Vielen Dank nochmal an alle, die geantwortet haben. Ich habe auf die Standard-Version gewechselt und das hat schon den Erfolg gebracht. Die Software lies sich ohne Probleme installieren und funktioniert wieder. VG Hebi

Welcome to Kaspersky Community. Please provide version of KPlus installed, also version of Mozilla FireFox. https://addons.mozilla.org/es-ES/firefox/addon/kaspersky-protection-2021/

Здравствуйте. Подскажите пожалуйста! 🙏🏻 Пытался установить приложение на ПК. Позже в Диспечере задач Цп падало от 100% до 6%. По советам ChatGPT сделал: Win + R, misconfig, поставил галочку «Безопасный режим» — Сети. После этого надо было перезагрузить ПК, чтобы изменения вступили в силу, но при перезагрузке слышу шум вентилятора, а картинка не появляетесь. Подскажите, пожалуйста, что делать?!

Bienvenido a la Comunidad de Kaspersky. https://support.kaspersky.com/es/common/buy/15346 En cuanto al reembolso, desde esta comunidad no podemos ayudarte directamente, tendrá que gestionarlo con el soporte oficial: K. Support

Bienvenido a la Comunidad de Kaspersky. Por favor indica versión de producto Kaspersky instalado. Adjunta captura de la exclusión creada.

У меня и у моих друзей по команде нет проблем с совместимостью античита Валоранта с Kaspersky Standard/Plus (MR21).

Go to FireWall settings -> NetWorks, edit there that one, and set it manually to Public.

Мигрируйте на "KSCL" 😁

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Хочется чего-то новенького? Интересно, чего именно?

Hello @Lukemuke79, Thank you for the information! Note *renumbering* *".... The issue is on the site side." IF that's *true* why doesn't the Reddit age restriction show when any *other* VPN service is used, why is the issue only appearing when a Kaspersky VPN is used? We suggest (you) ask the Kaspersky expert team. Thank you🙏 Flood🐳+🐋

Thank you for your reply

У меня проблема продолжается. Даже после обновления.

Agregué una URL a las exclusiones en la Navegación Segura, pero aún así Kaspersky bloquea la página. ¿Me falta configurar algo?. Gracias y saludos.

Hello, I'm thinking of signing up for your VPN service since you have 2 locations in China[Beijing Shanghai]. Are these servers physically located in China or are they 'virtual located' in another country with Chinese IPs? Thanks

планируется ли обновление?)

Hello， 请将有关文件提交到 https://opentip.kaspersky.com 进行分析，如果你对分析的结果存在异议，请选择 “提交重新分析”按钮，在写入理由与反馈结果通知邮箱后即可。

День добрый! Да с правами все норм, на сколько я понял читая логи, kesl устанавливается, но возможно не запускается скрипт первоначальной инициализации, не пойму в чем причина, и почему выпадает именно в такую ошибку

Estimados, lamentablemente exijo un reembolso dado que se me está cobrando anualmente un producto de Kaspersky standard con un débito automático que no autoricé ni me fue preguntado.

What is your deployment schema, is it on-prem or cloud

Hello thanks for the reply. 3. After I sent logs they requested, They suggested to me to connect to other server to troubleshoot and I did that, and report that the same issue still happens. In which, support reply "This is not that the user couldn't access the website. That means that we need to verify his age to continue using this website. VPN will not help to access the website without confirming his age". After receiving this I reply back with step by step to replicate the issue complete with what happens if connected with other VPN and I include the why-is-Reddit-asking-for-my-age article. Towards this reply, support answer that "We've confirmed that our VPN service does not have an age verification feature. It seems the website you're visiting might be incorrectly detecting your IP address and mistakenly asking for age confirmation. The issue is on the site side. We recommend contacting the website's support team for more help with this issue". And at this point I just reply with link to this forum thread, pointing that its just not me who have this problem. 4. I do not have important data on my deleted user forum. Thanks for replying.

Olá, comunidade e equipe da Kaspersky! Me chamo Henrique, sou um assinante fiel do plano Kaspersky Premium, e uso o VPN Secure Connection há algum tempo para garantir minha privacidade online. O produto é ótimo em muitos aspectos, mas venho enfrentando uma limitação que afeta minha usabilidade: a falta de suporte nativo para tunelamento IPv6. Atualmente, quando a VPN está ativa, o tráfego IPv6 é bloqueado, o que impede o uso em redes que dependem desse protocolo. Isso é problemático para mim, pois utilizo IPv6 para aplicações que beneficiam de conexões diretas e de alta performance, como videochamadas colaborativas, acesso remoto seguro a dispositivos e serviços que exploram as vantagens do IPv6 sobre o IPv4 (como evitar restrições de NAT e port forwarding, resultando em latência menor e conectividade mais confiável em ambientes modernos). Como assinante Premium, esperava que o VPN estivesse alinhado com as tendências atuais, onde o IPv6 está se tornando padrão em muitas redes e provedores. Muitos concorrentes já oferecem suporte completo a IPv6, tunelando o tráfego de forma segura. Gostaria de sugerir à equipe de desenvolvimento que priorize essa implementação em atualizações futuras, o que tornaria o produto ainda mais robusto e atraente para usuários avançados. Alguém mais na comunidade enfrenta o mesmo problema? E à equipe da Kaspersky: há planos para adicionar esse recurso? Agradeço qualquer feedback ou atualização! Obrigado! Henrique

No matter what method I try, I cannot get the Kaspersky Plus to activate/add the Mozilla Firefox extension. WHY? How do I do it?