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OK thanks. How do I upgrade the app from within the app?

Thank you for the perfect clarification.👍

Yes, You can wait and get 21.21, but may take time, since this is delivered very gradually... it's up to You if You want to download the new updater and overwrite manually, or wait the 21.21 via auto-update, but the process would be the same, the new version will be installed over current one 🙂 In fact, K21.22 it's already in beta testing, with the new model, K. delivers a new version every few months 🙂

Pardon my curiosity, but if I remember correctly, the last major Kaspersky overhaul to my premium version was months ago, and it downloaded automatically via database updates (I'm talking about the update that adds 'our cybersecurity technologies' section to the security interface), and I didn't have to do anything else. And does that mean this 21.21 version is an optional update, maybe? It makes me a little nervous to manually tamper with the OS or the antivirus once they are installed.😐

由于经常鼓捣系统，卡巴序列号安装超过了5次，这次安装好输入序列号，显示激活无效，可以购买的这个序列号有效到2026年12月10日，请问怎么办？

Hi My company is using Kaspersky Endpoint Security for cloud, which blocks the HGC efax（Virtual printer） we are using. I tried to set up Security profiles in Kaspersky cloud but failed. How can I solve this problem? Thanks.

No, You can install over previous version 21.20, if You want, You can previously export Your config, and then Import in new version.

Pardon my laziness, but how can I download this? Do I have to uninstall the current version in order to install the new one?

A new app version, that was released recently: https://support.kaspersky.com/help/Kaspersky/Win21.21/en-US/119653.htm

I am also running some Virus scanners without real-time protection.

Is that a database update or a new overhaul cause I updated the app and still 21.20.

Welcome to Kaspersky Community. You can already update Your KP to 21.21 version.

Does Kaspersky Premium work alongside second opinion scanners that don't have real-time antivirus? Eset, Emsisoft and Norton all have different signatures than Kaspersky, and they are decent enough to identify PUPs that Kaspersky sometimes misses. I'm mainly interested in scanning my work-related assets with them for adware and PUP detection, but I'm worried that they might interfere with Kaspersky's main components or something. So do they conflict with Kaspersky Premium or not? Any advice would be greatly appreciated. The programmes I'd like to use alongside K if there are no conflicts. Eset online scanner. (No real time protection) Emsisoft emergency kit. (No real time protection and no need to install) Norton Power Eraser. (No real time protection and no need to install) I'm using windows 11 version 24H2 and Kaspersky premium version 21.20.8.505.

Hello, I have running KES for Business Select, after KES update, message appears in the log: "The license allows the use of component that have not been installed" How to find which component is not installed? Thanks, Best Regards!

Problem solved, Windows has been reinstalled A problem with a Windows file (32-bit dll) Not present with previous versions, which I think was better (K didn't use "external" files) Thanks to the Kaspersky staff who helped me once again and those who helped me on this topic

В России в подписку Премиум ВПН не входит. Подписка на ВПН приобретается отдельно.

Renovei a assinatura da kapersky e todo dia tem dispositivo desconhecido no meu smartphone. Nunca saio de casa, sou idosa, não sei o q fa,er. Só sei que a kapersky não remove e hoje tem 2 dispositivos desconhecidos, meus dados, minha conta bancária e minha privacidade estão expostos a desconhecidos. Por favor, paguei e quero solução. O dia inteiro dois dispositivos desconhecidos e o meu smartphone consta como desconhecido. Ninguém merece

Hello @TOPRATED, Welcome! FYI: Nigeria is available on Kaspersky's (mobile) solution availability list. Unfortunately region changes/issues cannot be managed by the Forum Community; to protect (your) privacy & security the Kaspersky Community doesn't have access to (your) subscription & personal information, please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - on the support page, select Email, then fill in the template as shown; note - to fill in the template please select (your) software from the drop-down-list(A) & please include a *detailed history*: Thank you🙏 Flood🐳+🐋

подписки на Premium и на KSC в одном аккаунте?

Hello @Ciarog, You're most welcome! Thank you for taking the time to share the outcome with the Community! We're delighted to read the issue is resolved by the free upgrade to Kaspersky Standard. Well done!! Perhaps Kaspersky will ensure all their staff are upskilled with the information. Thank you🙏 Flood🐳+🐋

Добрый вечер, @winadv, Попробуйте переустановить программу: 1. Удаляете текущую версию стандартным образом. 2. Перезагружаете компьютер. 3. Скачиваете и устанавливаете актуальную версию. 4. Перезагружаете компьютер и проверяете наличие ситуации.

Здравствуйте. У меня премиум, но vpn не работает. Преобрел дополнительно vpn, но ог даже не открывается. Пишется что не используйте vpn, все необходимое есть в премиум. Отдал деньги, а результата нет.

Alberto, primeiro ponto é dar mais detalhes da solução que você utiliza. Mas o erro informado é referente a uma conexão de rede estabelecida e foi encerrada. Provavelmente seu AV possui recursos de rede que podem ter bloqueado a conexão.

установлена версия сафе кидс 23.0.0.418/202111 настроены вот такие ограничения но они не работают. и доп время както появляется и ограничени по работе по расписанию не срабатывает. ребенок говорит что выскакивает окно с предупреждение он его просто сворачивает и все работает дальше. как починить?

Collect diagnostic data : https://support.kaspersky.com/kata/7.0/diagnostics and raise a ticket send diagnostic data to technical support , let us know later how you have solved it.