Hola, Adicionalmente, lo muevo al foro correcto de productos domésticos. Y te recomiendo que para futuras consultas pongas un título descriptivo del problema/consulta que tengas, y no pongas "Ayuda". Edito el título de la consulta. He realizado hace poco un remoto (de prueba) con Anydesk, y con la VPN activada en el puesto al que le hacía el remoto, sin problema, ten en cuenta que te corta la conexión cada vez que activas o desactivas la VPN. Saludos

Surfshark 🙂

@faltonico Welcome. Under normal conditions Kaspersky is not destabilizing a system as you are describing above.

Hello @faltonico, Welcome! It's sounds as if you've had a number of frustrating experiences over a significant duration - that's never a good thing - & you've come to the conclusion that you've had enough - in the circumstances that's understandable - however, we (users of Kaspersky software & *not* associated with Kaspersky in any way), would also like to share a resource, as some of the information in (your) post does not fit with (our) experience - it doesn't mean that (you're) not correct, simply different user experiences & we're providing a resource, which (you) may OR may not wish to read: Frequently Asked Questions on Kaspersky business, solutions and services. Thank you🙏 Flood🐳+🐋

I kept using your product even after i realized you charge more to the people renewing the licenses than the new buyers (i guess you think old customers are there to be milked)... I kept using your product even after i realized your servers were still inside Ruzzia even after you announced you left that bog (it was already paid, the damage was done).... I kept using your product even after your "quick scan" was shutting down my pc, and so often that it even ended up roasting my SSD (sent all of the evidence i had to support, mostly circumstantial mind you, even with a video and they couldn't believe it was their fault). But the last straw was having my pc restart constantly and without warning, completely randomly, and just because enabling the VPN (no logs, no nothing, not even system dumps!, months and months troubleshooting, I only made the connection that the pc was crashing/hanging/restarting ONLY AFTER i enabled the VPN and not at a set time but randomly afterwards, even if it wasn't already running... uninstalled and the pc has not restarted ever again since, ¿what the hell else are you doing to my pc that i don't know of?). You had a good product, the competition probably is not as good as your product, but it is definitely good enough to make the jump and just leave these licenses unused. I am trying really hard not to express all the expletives i think you deserve, but you just are not worth my time anymore.

Hello @qwertyberty, You're most welcome! Thank you for posting back, we're delighted to read the URL redirect issue is solved, well done! Re 3. The *new* Kaspersky software application (signed in with (your) email address) - needs to be synchronised with (your) MyKaspersky account. Kaspersky Free does not work if your device is not connected to your account - reference: How to activate the application - It's got nothing to do with HQ. Thank you🙏 Flood🐳+🐋

Hello @Mukor, Welcome! Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data, they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @AndrewK, Welcome! A tip for cancelling auto-renewal, IF there's no option available in your MyKaspersky account, contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - fill in the template as shown below; there's also a guide but most people find the quickest way is via KCS: How to cancel auto-renewal? No. IF (you) purchase a *new* subscription from a Kaspersky website, (a) it will *activate* when the payment is made; (b) it will have a License code - not an Activation code - the License code will be sent directly to (your) MyKaspersky account, (c) Auto-renewal will be ON; (d) make sure (you) are signed into the Kaspersky Plus application with the same email address as (you) use for (your) MyKaspersky account so the Kaspersky Plus app & the *new* License synchronise; IF the *new* subscription is purchased from a physical store OR a 3rd-pty-merchant - i.e. non-Kaspersky, there will be an Activation code; the software can be activated when you decide - again there's a guide: Where to buy a renewal code for a Kaspersky application. IF, for any reason (you) do need to download a fresh Kaspersky Plus, do so from here: https://www.kaspersky.com/downloads#update-product Any issues or concerns please post back? Thank you🙏 Flood🐳+🐋