Jose Posted November 25, 2023 Share Posted November 25, 2023 (edited) I just bought a course from a well-known course-providing website, and this specific course has been bought over 100 thousand times with a 4.8 or 4.9 rating out of 5 by tens of thousands. Part of this course was a zip file that had some resources that were to be used during the course. However, Kaspersky has detected some kind of Trojan in these files. I contacted the course provider and he assured me that it was just because the zip contained a file of very old software that the antivirus detected as a threat and no need to worry and the file was completely safe. I clicked on "Resolve" but it took forever then showed an error and after running another scan the 2 files were still there. So I don't know what to do and if the files are actually clean or not. Windows version: Windows 11, Version: 23H2, Build: 22631.2715 Name of Kaspersky: Kaspersky free, Version number: 21.15.8.493 Database release: Today, 2:44 PM Edited November 25, 2023 by Jose Link to comment Share on other sites More sharing options...
Jose Posted November 25, 2023 Author Share Posted November 25, 2023 Link to comment Share on other sites More sharing options...
Berny Posted November 25, 2023 Share Posted November 25, 2023 @Jose Welcome. Please submit the object on https://opentip.kaspersky.com and ask for Reanalyze. 1 Link to comment Share on other sites More sharing options...
Jose Posted November 25, 2023 Author Share Posted November 25, 2023 13 minutes ago, Berny said: @Jose Welcome. Please submit the object on https://opentip.kaspersky.com and ask for Reanalyze. Thanks for your reply. The zip file is still zipped, is it safe to unzip it so I can upload the object? The zip exceeds the file limit on the link you have provided so I need to upload just the specific file. So please let me know if I should extract the zip file to upload the object or if is there another solution. Thanks. Link to comment Share on other sites More sharing options...
Berny Posted November 25, 2023 Share Posted November 25, 2023 @Jose You are welcome. Unzip without execute is no problem, anyway Kaspersky is blocking infected/suspicious objects. 1 Link to comment Share on other sites More sharing options...
Jose Posted November 25, 2023 Author Share Posted November 25, 2023 57 minutes ago, Berny said: @Jose You are welcome. Unzip without execute is no problem, anyway Kaspersky is blocking infected/suspicious objects. Welp, the moment I unzipped Kaspersky deleted them. I don't know what to do, as if these files turn out to be actually clean then I do need them. Link to comment Share on other sites More sharing options...
harlan4096 Posted November 25, 2023 Share Posted November 25, 2023 To send to those files to KOTIP You have to pause temporally K. protection, extract the files, send one by one, and then re-enable K. protection. Follow these steps to report the possible false positive in those files: 2 Link to comment Share on other sites More sharing options...
Jose Posted November 25, 2023 Author Share Posted November 25, 2023 I have uploaded both files and requested "Reanalyze" as you have told me. But I am not sure what else to do? Do I wait for something? Link to comment Share on other sites More sharing options...
Solution harlan4096 Posted November 25, 2023 Solution Share Posted November 25, 2023 When reanalyze and get the verdict, the Submit: And type Your email address, and paste below the link of this thread. 1 Link to comment Share on other sites More sharing options...
Jose Posted November 28, 2023 Author Share Posted November 28, 2023 (edited) Thank you so much. I got the email confirming it was a false report and indeed it's no longer detected as a threat. Edited November 28, 2023 by Jose 1 Link to comment Share on other sites More sharing options...
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