hart2705 Posted July 29, 2023 Share Posted July 29, 2023 Same case with my brand new, MacBook Pro M1 14". Still no update from Kaspersky? If this persists I am considering a refund, as I just renewed my subscription. Link to comment Share on other sites More sharing options...
lth651 Posted July 30, 2023 Share Posted July 30, 2023 (edited) I don't believe anyone from Kaspersky will actually admit it's their problem. Their app for MacOS has gotten worse, over time, and as of May, I've uninstalled it. I'm just following this thread to see if Kaspersky finally has to admit they have an issue. Not holding my breath. Edited July 30, 2023 by lth651 Link to comment Share on other sites More sharing options...
Danila T. Posted July 31, 2023 Share Posted July 31, 2023 Hello, As we wrote earlier on the product side there are no problems. But in the future, we plan to make changes to the Kaspersky app that can improve situation and, as a result, macOS 13 specifics with our application installed, will not affect the system boot speed. At the moment, we can't provide a date of these changes. Users will receive these changes automatically. 2 Link to comment Share on other sites More sharing options...
Luca91 Posted August 1, 2023 Author Share Posted August 1, 2023 On 7/29/2023 at 8:17 AM, MarvinG said: Any updates in your case? Did your Macbook boot up fast now? Nope, I no longer hold my breath on this issue. I have lost my hope. Link to comment Share on other sites More sharing options...
Or8tor Posted August 1, 2023 Share Posted August 1, 2023 Anyone have any news please? Login Script issue? Can we turn off Kaspersky at shut down and on after booting up? If Kaspersky is a permanent problem which reliable other does anyone recommend? Thanks Link to comment Share on other sites More sharing options...
Standberg Posted August 3, 2023 Share Posted August 3, 2023 Same problem with slow loading OS X (Ventura 13.5) after install Kaspersky Premium (23.0.0.179a.b) MacBook Air M2 Link to comment Share on other sites More sharing options...
Luca91 Posted August 3, 2023 Author Share Posted August 3, 2023 (edited) @Danila T. please stop marking your own post as "solution" as this is not the case. I'll mark the proper solution when it comes. Thanks, Luca EDIT: nothing personal of course. It is just a matter of respect for the future users that will read this thread looking for a real solution. Thanks. Edited August 3, 2023 by Luca91 Link to comment Share on other sites More sharing options...
Danila T. Posted August 3, 2023 Share Posted August 3, 2023 @Luca91 Hello! Thanks for the feedback. We did this so that other users would be taken straight to our response with up-to-date information. We've done it differently now. 2 Link to comment Share on other sites More sharing options...
Luca91 Posted August 3, 2023 Author Share Posted August 3, 2023 Thank you @Danila T. this is a far more professional and respectful approach. My sincere gratitude. 1 Link to comment Share on other sites More sharing options...
MarvinG Posted August 8, 2023 Share Posted August 8, 2023 On 7/15/2023 at 11:25 AM, MarvinG said: Hello friends, Any updates on how to resolve this issue? After installing Kaspersky in a newly bought (6 days old) Mac Mini M2 16GB, OS Ventura 13.4.1, booting up to the desktop after entering my password takes 1.5 minutes. Hello everyone, Here is the answer on the above issue. I sent an inquiry to Kaspersky Customer Support and their Engineering Team I received their reply... No plans to fix this in the near future. There is no solution. Here is their reply: "Dear customer, Hello, Thank you for your kind understanding and we appreciate your patience on this. Please find our experts' response to your query below: We do not provide technical details. In the future, we plan to make changes to the Kaspersky app that can improve the situation and, as a result, macOS 13 specifics with our application installed, will not affect the system boot speed. At the moment, we can't provide a date of the fix. Users will receive these changes automatically. We hope this information is helpful. Thank you, and have a great day! Warmest regards, Isha | Customer Service Representative " Link to comment Share on other sites More sharing options...
Thayrone Posted August 21, 2023 Share Posted August 21, 2023 I've had Kaspersky Internet Security on my M1 Macbook pro for about 2 years and never had such slow logins as I'm having in these past two days since I purchased a new license and updated to Kaspersky Plus. Is there any solution already? Or does the app provider continue to say it's Apple's fault alone? If so, I want my money back! Link to comment Share on other sites More sharing options...
Danila T. Posted August 21, 2023 Share Posted August 21, 2023 Hi ALL! On 08/22/2023 we plan to release patch C for Kaspersky 23 with changes to the Kaspersky app that can improve situation and, as a result, macOS 13 specifics with our application installed, will not affect the system boot speed. 1 Link to comment Share on other sites More sharing options...
Solution Danila T. Posted August 23, 2023 Solution Share Posted August 23, 2023 Hello, Patch С for Kaspersky Mac 23 already published. Please update the product bases and reboot macOS. Check situation. Thank you. 3 Link to comment Share on other sites More sharing options...
Master B Posted August 23, 2023 Share Posted August 23, 2023 (edited) Hi Danila T Thanks, And for version 24 mac, there is no patch ? Edited August 23, 2023 by Master B Link to comment Share on other sites More sharing options...
Luca91 Posted August 23, 2023 Author Share Posted August 23, 2023 Hello @Danila T. I just rebooted my macbook and now Kaspersky is not slowing down the boot! Thank you very much for your patience and please send my regards to the kaspersky dev team! Marking your post a solution. Luca 1 Link to comment Share on other sites More sharing options...
Danila T. Posted August 23, 2023 Share Posted August 23, 2023 13 minutes ago, Master B said: Hi Danila T Thanks, And for version 24 mac, there is no patch ? Hello, For version 24, the patch will be in September/October. For now you can roll back to version 23. Link to comment Share on other sites More sharing options...
Master B Posted August 23, 2023 Share Posted August 23, 2023 @Danila T ok thinks Can you give me a link to download version 23 standard plus Thanks in advance Link to comment Share on other sites More sharing options...
Danila T. Posted August 24, 2023 Share Posted August 24, 2023 @Master B please use build from global site https://www.kaspersky.com/downloads#update-product 1 Link to comment Share on other sites More sharing options...
AntiTrust Posted August 24, 2023 Share Posted August 24, 2023 13 hours ago, Danila T. said: @Master B please use build from global site https://www.kaspersky.com/downloads#update-product @Danila T. I too am experiencing this issue with my brand new 2023 Mac. I uninstalled Kaspersky 24 and clicked your link to download Kaspersky. It did NOT download version 23. It was again version 24. Where is the exact link for version 23 for Macs? Link to comment Share on other sites More sharing options...
AntiTrust Posted August 24, 2023 Share Posted August 24, 2023 29 minutes ago, AntiTrust said: @Danila T. I too am experiencing this issue with my brand new 2023 Mac. I uninstalled Kaspersky 24 and clicked your link to download Kaspersky. It did NOT download version 23. It was again version 24. Where is the exact link for version 23 for Macs? @Danila T. Chat support is saying it's not possible to downgrade to Kaspersky 23 🤯 Screenshot attached. Link to comment Share on other sites More sharing options...
Danila T. Posted August 25, 2023 Share Posted August 25, 2023 Try to use this build: https://box.kaspersky.com/f/cf2256b09dd24449a873/?dl=1 Link to comment Share on other sites More sharing options...
AntiTrust Posted August 25, 2023 Share Posted August 25, 2023 4 hours ago, Danila T. said: Try to use this build: https://box.kaspersky.com/f/cf2256b09dd24449a873/?dl=1 @Danila T. that worked! Thank you so much! I can confirm patch C is not slowing down my Mac login anymore. To prevent Kaspersky from upgrading to version 24, I have changed my settings. Is this correct? Please see attached screenshot. How will I know when the patch/fix has been released for version 24 so I can upgrade to the latest version? Link to comment Share on other sites More sharing options...
Danila T. Posted August 25, 2023 Share Posted August 25, 2023 @AntiTrust These settings can be left unchanged. The autoupgrade to version 24 will not be launched until the patch for version 24 is released. Link to comment Share on other sites More sharing options...
AntiTrust Posted August 25, 2023 Share Posted August 25, 2023 7 hours ago, Danila T. said: @AntiTrust These settings can be left unchanged. The autoupgrade to version 24 will not be launched until the patch for version 24 is released. Excellent! Thank you, @Danila T.. I have changed the settings back to download and upgrade automatically when ready. For now I will sit on version 23. I'm happy you all were able to determine the root cause and patch this issue! I really like Kaspersky and I was ready to switch to Bitdefender because of this issue. Now I do not have to! 😘 1 Link to comment Share on other sites More sharing options...
MarvinG Posted August 27, 2023 Share Posted August 27, 2023 (edited) On 8/8/2023 at 11:42 PM, MarvinG said: Hello everyone, Here is the answer on the above issue. I sent an inquiry to Kaspersky Customer Support and their Engineering Team I received their reply... No plans to fix this in the near future. There is no solution. Here is their reply: "Dear customer, Hello, Thank you for your kind understanding and we appreciate your patience on this. Please find our experts' response to your query below: We do not provide technical details. In the future, we plan to make changes to the Kaspersky app that can improve the situation and, as a result, macOS 13 specifics with our application installed, will not affect the system boot speed. At the moment, we can't provide a date of the fix. Users will receive these changes automatically. We hope this information is helpful. Thank you, and have a great day! Warmest regards, Isha | Customer Service Representative " I am glad that because of my email to Kaspersky Support, Kaspersky may not have initiated any action to fix this issue even if this was reported 3 months ago here in the forum. still, Kaspersky can make it better. without the patch, it took my bootup time 1.5 minutes. with this patch, it took the bootup time now for 17 seconds, big improvement. without Kaspersky installed, the bootup time of Mac M2 16GB ram is 8 seconds. Edited August 27, 2023 by MarvinG Link to comment Share on other sites More sharing options...
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