Kaspersky Shop don't recognise password

[JesusJ]

Hi,

 

Few weeks ago I renew my debit card, so I have gone to change the payment data in order to renew my license. I log in My Kaspersky with no problem. In All my licenses I click in Manage suscription, which redirects me to “shop.kaspersky.es/enduser-portal/login” (My Kaspersky is in Spanish).

However, when I try to login I get an error message, telling me to check my email and password. Both are right (I have even changed my password just in case I was using the wrong one, although I didn’t have problems login in My Kaspersky).

I have tried the Forgotten password option and changed my password again through there but nothing, still the same error message when I try to log in!

What’s the problem? How can I access my suscription in order to change my payment info?

[Berny]

@JesusJ Welcome.
 

Please go to Live Chat Support https://support.kaspersky.com/b2c/

→ Select country

→ Choose a communication channel

→ Chat

[Flood and Flood's wife]

Hello @JesusJ, 

Also, when Kaspersky send the original Order Confirmation email, it has a special Manage your subscription password, that special password is created by the Kaspersky shop & is different to (your) MyKaspersky account password: 

 

Thank you🙏

Flood🐳+🐋

[JesusJ]

Thank you both.

I have check all the confirmation emails out but there are not any passwords in any of them.

Eventually I have contacted support as the first post says. Waiting for their reply.