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Posted (edited)

I have observed this happening with Gmail with Firefox. (Don't know about other sites yet).

I see the browser getting stuck at this portion with this site being called. Gmail does not open at all.

How can I stop kaspersky labs being called every time I open Gmail or some other trusted website?

d47e50f0-c6e6-491c-8fad-f1206709a690.jpeg

Edited by Jojo Mojo
Flood and Flood's wife
Posted (edited)
  On 4/15/2024 at 9:35 AM, Jojo Mojo said:

I have observed this happening with Gmail with Firefox. (Don't know about other sites yet).

I see the browser getting stuck at this portion with this site being called. Gmail does not open at all.

How can I stop Kaspersky labs being called every time I open Gmail or some other trusted website?

Expand  

Hello @Jojo Mojo, 

Welcome back!

  1. Clear the browser history/cache
  2. Uncheck Inject script into web traffic to interact with web pages - This script ensures the operation of such components as Safe Money, Private Browsing, Anti-Banner, and URL Advisor.
  3. Shutdown the computer using Shutdown, not Restart, power on by pressing the power-button, login, recheck? 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
grammar
  • Like 2
Posted

Also, I use Kaspersky Premium + FireFox and I don't get such issue here, can You provide the version of Kaspersky products installed?

  • Like 3
Flood and Flood's wife
Posted

Also @Jojo Mojo, 

Thank you?
Flood?+?

  • Like 1
Posted

Restarting the com

  On 4/15/2024 at 9:51 AM, Flood and Flood's wife said:

Hello @Jojo Mojo, 

Welcome back!

  1. Clear the browser history/cache
  2. Uncheck Inject script into web traffic to interact with web pages - This script ensures the operation of such components as Safe Money, Private Browsing, Anti-Banner, and URL Advisor.
  3. Shutdown the computer using Shutdown, not Restart, power on by pressing the power-button, login, recheck? 

Thank you?
Flood?+?

Expand  

Hi my friend, hope you're doing well. 

1) Did that. Not sure if that was the solution as it works on other tabs that have Gmail opened on it. Only on one or two tabs it didn't work.
2) Yes, it's unchecked already. 
3) This is the only solution that seems to work for now. But it's still a non-sustainable one.

I am going to check this for a few more days and respond accordingly.

  • Thanks 1
Posted
  On 4/15/2024 at 10:41 AM, Flood and Flood's wife said:

Also @Jojo Mojo, 

Thank you?
Flood?+?

Expand  

Due to speed issues caused on browsers, I tend to keep this protection off from all the browsers I use.

  • Thanks 1
Flood and Flood's wife
Posted
  On 4/18/2024 at 9:33 AM, Jojo Mojo said:

3) This is the only solution that seems to work for now. But it's still a non-sustainable one.

I am going to check this for a few more days and respond accordingly.

Expand  
  On 4/18/2024 at 9:35 AM, Jojo Mojo said:

Due to speed issues caused on browsers, I tend to keep this protection off from all the browsers I use.

Expand  

Hello @Jojo Mojo, 

Thank you for the update!

Like @harlan4096, we're unable to replicate the issue; ioo - IF you feel the solutions are unsatisfactory, it would be beneficial to enlist assistance from Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - 
on the support page, select either Chat or Email, then fill in template as shown in the image below; please include a video of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you:

image.thumb.png.f21c1a3775030f09569f802d5bacd512.png
Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

  • Like 2
Posted
  On 4/15/2024 at 10:17 AM, harlan4096 said:

Also, I use Kaspersky Premium + FireFox and I don't get such issue here, can You provide the version of Kaspersky products installed?

Expand  

Kaspersky Standard.

  • Thanks 1
Posted

There should be no difference Standard or Premium, are the same product.

  • Like 1
Posted

new version Firefox 125.0.1

Cdlt ?

  • Like 1

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