Search the Community

Hi Flood and Flood's wife, Thanks again and here is my comments with more details 🙂 1, Apologies, is Safari browser being used by *default*, IF no, it should be! (not Safe browser, we were working on a Safe browser issue at the same time as working on (your) issue, we're so sorry!). --- my kid does not use Sarari, he uses Chrome, OperGX etc. 2, We understand the reports may not be accurately reflecting time used but *to set your expectations - we are not at the end - yet* - It is not just not accurate, it is not working at all. I have tried to deleted the old profile, created a new "Kid" and set up from step one and as of today, the result remains the same, on the ThinkBook15 (windows 11 Pro) there is no record at all, but my kid told me he used the ThinkBook15 for over an hour for homework. This windows PC is actually my main concern as Safe Kids is all I have, unlike the IOS, I have screen time as back up. The main reason to purchase safe kids is mainly for Windows based system, and it gets really frustrating now 😞 3, *Please answer from (our) previous post* - how is Settings -> in APPLICATION MONITORING configured - Allowed, Forbidden or Restricted? They are set up differently per category, a quick screenshot is below 4,For *iOS*, when the install was done & *Screen Time* was configured, was the instruction at the very bottom of the page followed: How to set up Kaspersky Safe Kids using the Screen Time API after updating to version 1.87.0.XXX ? IF *no* - it must be done! Thanks, I will go through these instructions, but for all IOS systems, I have no problems I will uninstall the safe kids on the ThinkBook and re-install again, see how it goes.

I have faced an issue which may be related and which is really impairing my hardware keyboard. This is the thing and it is related to the “Secure Keyboard input” and NOT to the “Onscreen Keyboard” When I used the alibaba.com website the “Secure Keyboard input” kicked in when i tried to enter a search. When I shifted to Microsoft Office 2019 applications I noticed that my hardware keyboard froze except for the “enter” and “backspace” keys. I chatted with “Support” and after several attempts, they deduced that the issue was related to the website and not Kaspersky. The best solution offered was to exclude this website from the “Secure Keyboard Input” protection. Which we tested. The result is that after this, only when I revert to the alibaba.com website and type a search without the “Secure Keyboard Input” protection will my hardware keyboard unfreeze. So I kept the exclusion awaiting a better solution. Then something worst happened. Any time I type on any website triggering the “Secure Keyboard Input” my hardware keyboard freezes and only when I reopen the alibaba.com webpage and type a search on it does my hardware keyboard unfreeze on this page and subsequently on the Microsoft Office 2019 applications. You can imagine what this does. I have serious doubts that this website does not tolerate “Secure Keyboard Input” and may have injected some form of keylogger which is affecting “Secure Keyboard Input” altogether. Any Thoughts?

I don't understand. Your link takes me to my account and my Kaspersky Plus subscription, but the only options there are to cancel the subscription. That looks increasingly likely. On my desktop, Kaspersky says it is still "preparing to launch the application". It's been doing that for the past hour. What should I do? PS: I am in Europe, your website says: "Kaspersky Standard, Plus, and Premium do not require activation codes."

Hi Flood and Flood's wife, Thank you so much for your reply, it explains very clearly. I think there is something wrong with my "safe Kids" Before I post the reply this morning, I did a manual updates via CMC command - sucessful I did a quick test with my child's account for few minutes, it seems correct. However, when I came back this evening and re-check something is wrong. Firstly, I connected my child's iPhone to safe kids - installed the app - signed in and chose "this device is used by children" now there is apparently an error for the usage time "19 Hours and 40 Min" that is impossible but I will come back to re-check, it could because the iPhone was just added in For the Thinkbook usage (4min) that is inaccurate as well because I know my child did his homework project for at least 30 minutes between 4pm - 5:30pm and that is not recorded. For the internet -> Frequently visited websites, I am pretty sure there should be more than 2 records and one of them is visited by myself in the morning testing

same issue here, the reporting seems broken and very hard for parents to understand and use, I just manually updated safekids via CMD command 4th/Sep morning ( no idea why it cannot be done automatically) I have also did a quick test - using the kid's pc with kid's login (windows 11 laptop x64) and then the Internet report reports still stuck on 24/aug./2024 and there is no useful information at all, as I am sure kids visited much more websites than the report for his school report. When going to "Device use" - Reports page, the 3 min testing usage is there but no details of what webpages were visited

Hello. I’m wondering if it’s possible to prevent an application from starting with Windows by double-clicking on it in the Kaspersky > Performance > Current Activity > Startup tab and then adjusting the application rules. The default options provided under Performance > Quick Startup have a limited list of applications to control, so I’m curious if it’s possible to manage applications through the Startup tab.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem Some devices do not have keyboards, but still are detected with BadUSB. Step-by-step guide In order to allow them work properly use BadUSB on-screen keyboard, using other onscreen keyboards or physical ones is not recommended. To open BadUSB on-screen keyboard click on the highlighted text (example for Russian localization). Note that Prohibit use of On-Screen Keyboard for authorization of USB devices option should be turned off.

@kdoiwu43n Welcome. Please see → "Previous application launch failed" error message appears

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem: Create Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Launch Group On Demand Scan Task Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 might detect infected object, but might not delete it. Solution: Delete created Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Delete all created Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Policies Add registry key on Kaspersky Administration Server 5_2_ksc_win_x86_fix.reg if Kaspersky Administration Server is installed on x86 operation system 5_2_ksc_win_x64_fix.reg if Kaspersky Administration Server is installed on x64 operation system Create Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Policies anew. Create Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2 Launch Group On Demand Scan Task of Windows Kaspersky Light Agent 5.2/Linux Kaspersky Light Agent 5.2

Hello @megala, Welcome! It's not necessarily a matter of 'better or worse', it's personal choice. About protection through hardware virtualization in Kaspersky applications. About protection using hardware virtualization. About protection of data entered on the computer keyboard. Thank you🙏 Flood🐳+🐋

Hi Running Windows 10 - Version 22H2 (OS Build 19045.3930) I have Kaspersky Premium 21.15.8.943a Every few days my Kaspersky VPN becomes completely non-responsive. I am unable to launch the app at all. A common trait is that auto-sign in fails, and I can see the Kaspersky VPN icon in the tray being grey. I can't right-click it, only way to end the task is through task manager. Once I end the task, it still fails to launch when I try to reopen. When I uninstall and reinstall Kaspersky VPN, it typically fixes the issue...But the issue comes back in a few days. It will resolve itself, but has a pattern of not launching for a few days each week. Any help is greatly appreciated!

Any news on this issue? I have the same problem after upgrading from KIS to KPlus. Sometimes the desktop icon does not appear in the taskbar and if I launch it manually it goes red and then quits.

Thank you guys for your feed back. I already tried to find the delete the files / email s by selecting: Open containing folder, HOWEVER I can not see / find the emails in there. If I look directly in TB in the inbox or junk folder the emails are not there either. What does this all mean? Are these malicious files gone, as I can not find them and the Kasp[ersky Plus is just some kind of error message, showing malicious files, although they are not present anymore? What would be a quick fix? Just to click on: IGNORE?

Hello, I recently replaced Kaspersky Internet Security with Plus and I'm still getting my bearings in the new application. I have 2 questions about it: 1. How can I change the interface language from what came by default from the installer? The application installed in my region's language but I prefer it to be in English. So far I can't find a setting for changing that. 2. In KIS I was able to open the On-Screen Keyboard via the application's interface - either through the main window or via the context menu after right-clicking on the tray icon. I can't find how I can do this in Plus. I'm aware there is a keyboard shortcut but sometimes I have issues with my hardware keyboard so that shortcut is not always available to me. How can I bring the virtual one up using the mouse? I'm on Windows 10, app version is 21.14.5.462. Thanks!

Thank you very much for quick reply I have account before working . Now, it is not working. Kaspersky VPN Secure Connection Subscription: Active Remaining days:196 Kaspersky internet Security applications Subscription: Active Remaining days:331 It is clear, I will delete Kaspersky VPN Secure Connection and Kaspersky internet Security applications.

Sorry for not answering timely. l don't have wifi or permanent internet access. 1. lt's 24.6.0.1874 (64-bit) 2. lt's 1.3.7.1 3. Yes 4. l installed it once upon a time from extension store iirc. l don't remember. lt became problematic recently. lt didn't give warnings before. 5. l can not get it to show me the warning now. lt is undeleteable though. l just deleted another extension and its gone but adlesse comes back. l open extensions folder in AppData\Local\Yandex\YandexBrowser\User Data\Default\Extensions and its folder literally manifest itself right in front of my eyes as i launch the browser.

Hello @Nick Og, Welcome! (You) can't find the settings described in the topic raised by @booger, because it's for Kaspersky Internet Security, not Kaspersky Plus. Read: Show quick launch icon in data entry fields. If you mean the keyboard that overlays the KPM icon, uncheck Show quick launch icon in data entry fields, Shopping & payment systems (in this case for Amazon site; or select the filter that applies). ?(ioo) it's a very poor design? - if this is not the issue-> post an image of the icon\prompt that's concerning you; there's more than one icon/prompt - we need to see what you see, rather than guess; also, please make sure the image is of the full browser window, including the URL bar & the system date & time? Thank you? Flood?+? Resource: Read before you create a new topic!

Hi there, There is a file called d5_launcher.exe in our software, and we used Kaspersky/OpenTip to scan this file, the result is safe and clean. However, sometimes when using our software D5 Render (a 3d rendering program for architecture, based on UE5), Kaspersky will suddenly start warning and deleting our file d5_launcher.exe. It said the file is Trojan.Win32.Generic. ( we did some searches, and maybe it is related to our keyboard shortcuts? The problem is that we cannot let all users to click Trust the file manually, which is inconvenient. So I'd like to ask you guys, is there a way to upload our files before we release our updates? so Kaspersky will trust those files and do not affect our users from using D5 Render. ( Avast and some other AV software provide us an address in FTP to upload files, and we upload files before we release a new version each time) Thanks in advance!

I am really sorry for my similar questions. I was just calming my mind from worrying about the security because I trust the company. Thank you for your patience with me Do not deprive us of your support and quick response to my inquiry. Thank you very much.

Hello @Mexican Rose Welcome! From the left-hand-side list, select Performance, on the PC performance optimization page, scroll down & underneath PC resource consumption, make sure Launch Kaspersky at computer startup (recommended) is checked? Resource: Launch Kaspersky at computer startup (recommended) Thank you🙏 Flood🐳+🐋

Symptoms OS hang, sometimes with open file errors in journals Customer application degrades with errors "unable to open file", "too many open files" Hangs and third-party (compatibility) issues often require advanced data collection and are sophisticated to investigate. However, a quick check is possible: On a system where KESL has worked for some time (not immediately after reboot/restart), validate the output of the following command, ran as root, for numerous records of /usr/bin or /usr/sbin folders lsof | grep -E 'kesl.+DIR.+\/usr\/s?bin' Root Cause Under heavy load, KESL may display linear increase in file descriptors usage (sysctl - fs.file-nr) up to system-wide limit (sysctl - fs.file-max) and eventually degradation. Workaround Schedule restart of KESL service every week/day, depending on intensity of descriptors growth. NB: KESL restart will also reset progress of certain tasks like "malware scan" and "database update". Schedule KESL restart outside of tasks timeframes. Solution This issue was fixed in KESL 12.1.0.1274, so an update to that or newer version should fix it.

@espresso I would turn on KSN on Kaspersky mobile Antivirus (for better and quick detection) and also for windows pc.. Simply with ksn enabled there is much more increased detection of viruses. I mean much more samples etc.... Because cloud.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. In cases when you need to diagnose an intermittent network issue, or capture an event that occurs only once in a while, you may need to use ring-buffer mode in Wireshark. In this mode, the number and overall size of the capture files will be fixed and when the limit will be reached, the newest data will start continuously overwrite the oldest data in the capture buffer. Below, you will find instructions for how to configure this capture mode: Download and install Wireshark from the official website, if you have not done that already. Launch Wireshark and click Capture options. On the Input tab, uncheck option Enable promiscuous mode on all interfaces and select interfaces from which you want to capture traffic. If you are not sure which ones to select, look at the graphs in the Traffic column to determine which interfaces are active and select all of them. If you are completely lost, you can also select all interfaces. On the Output tab you configure where the resulting files will be saved, the ring buffer capture is also configured here. It's a good idea to create a separate folder to store the capture files. The screenshot below shows optimal configuration for the capture settings. Note that the space occupied by the capture files will be equal to the size of a single capture file multiplied by the number of files in the ring buffer. In our example it's 500 MB * 8 = 4000 MB, which is the optimal size to upload to Company Account portal. You can modify these parameters to allocate more or less space for the capture files, though we don't recommend making it less than 2 GB. Use of compression is optional. With it, more data can be stored within the same file size, but it also can increase load on the CPU. Disable this option in case of performance problems. When everything is configured, click Start to start the capture. Please, pay attention that when capturing traffic in the ring buffer mode, it's very important to monitor for the occurrence of the event that you need to record and disable capture as soon as possible after the event has occurred, otherwise the relevant part of the capture may be overwritten. The timing is especially important, when using smaller sizes of the buffer. When the capture is finished, click Stop capturing packets, then Close this capture file. Pack the resulting files into an archive and upload it to your Company Account.

Thank you so much for the response 🙏🤝 @Flood and Flood's wife, Thanks for the welcome, I'm excited to be here. 😄 The suggestions you have provided worked. The notification part I've point out, I mean in the windows notification center not in the kaspersky app. I've removed the "Risk tool in object field & replaced with asterisk. Removed File hash & replaced with asterisk. Saved above settings and run a quick scan & I got the desired outcome I was looking for, results are below. 👇 I've gone through the below articles to understand how to add an exclusion, but i was confused with creating name masks, objects, filehash & protection components. Could you please explain in a simple way about those four underlined terms and what they mean & how they function? https://support.kaspersky.com/help/Kaspersky/Win21.5/en-US/227390.htm https://support.kaspersky.com/help/Kaspersky/Win21.5/en-US/201385.htm https://support.kaspersky.com/KESWin/12.0/en-US/187478.htm https://encyclopedia.kaspersky.com/knowledge/the-classification-tree/

So quick... It is better use ksn cloud... Much better detection ratio etc...