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I purchased kaspersky total internet security few weeks ago. I did this because I was going to do a clean reinstall of windows ten pro on a laptop and want more security. I did the clean reinstall and installed kaspersky total and it was good. Now just recently, my keyboard when entering into the address bar of firefox, chrome and even edge does not work. I did install the kaspersky extension for weeks ago for each of these browsers. I mainly been using firefox because I read its the safest browser. The thing is for some reason, keys like pageup, pagedown, backspace, enter, Caps Lock, ` and several of the function keys seem to work on the keyboard. And by keyboard, im talking about the laptop keyboard and also an external keyboard connected via usb. I use this laptop while connected to an external monitor almost always. The weird thing however is… if I am on www.google.com and move my mouse to the search option on google… my keyboard does work. I could type any character. But when I move my mouse anywhere else, whether its the address bar or an application of a program I open, my keyboard does not work. If I do turn on the windows on screen keyboard, well that does work no matter where I type. Now when I turned on the kaspersky on screen keyboard, it seems to work everywhere… except the address bar of firefox/chrome/edge. Also as of now, I have bitlocker enabled and a windows ten password enabled. My concern is if I turn off my laptop or restart it, when it ask me for my bitlocker pin, isn’t that going to be a big issue if my keyboard does not work? Thus I can’t type my pin in? Could you even get the windows on screen keyboard open at the part where it ask your bitlocker pin? I assume not right? So to be on the safe side now, suspend bitlocker and no windows ten password because if I do that… then when I do a restart of my laptop, then it would go to the main screen? I did not even turn off my laptop since yesterday because of this. Also I am traveling abroad so this happening now is very frustrating as I do not have any computer. Can you tell me what is the best advice on this? Is this a kaspersky related issue? It makes no sense why so few keys work on the address bar and some function keys work but none of the letters/numbers work. Yet they work while entering in the google search menu? Is this related to the kaspersky enable keyboard or the kaspersky enabled web browser? Would turning those off make it work? How do you even turn it off? I checked online and the instructions have you going to settings and I don’t even see that when opening kaspersky total security.

Yes, but it doesn't just happen on this link. I didn't note the different URLs, but it always happens on side URLs like a page may call under the hood (here, maybe connecting to an API); what I mean is that I didn't access this connect.facebook.net URL, but one of a page I visited did it apparently. Well, I'll restart my PC, clean the cache and cookies, then launch a full Kaspersky scan... And if this kind of warning comes again, I'll notice the concerned URLs...

Description: I am experiencing multiple issues with the Kaspersky VPN application on my Apple MacBook. Firstly, when I launch the app and select a node to connect to, the application freezes and becomes unresponsive. Additionally, I am unable to quit the app normally, and it appears to stop functioning entirely. Secondly, there are times when the application doesn’t even open properly—upon launching, it fails to display the interface at all. These issues persist despite restarting the app and my device. Details: Device: Apple MacBook Air Operating System: macOS Monterey 12.3.1 Kaspersky VPN Version: 3.4.2 Steps to Reproduce: Open the Kaspersky VPN application. Select a node from the available list (if the interface loads). The app freezes immediately after selection and cannot be closed without force-quitting. Alternatively, launching the app sometimes results in no interface displaying at all. Troubleshooting Attempted: Restarted the application. Restarted my MacBook. Ensured my internet connection is stable. Could you please assist me in resolving these issues? Any guidance or a potential fix would be greatly appreciated. Thank you!

Since a week ago or so, i've been having an issue where Kaspersky will 'randomly' block all access to websites regardless of the browser i use. I did several tests to figure out what was going on before coming to the conclusion it was Kaspersky: Checked other devices connected to the network that are not running Kaspersky and all are working fine Double checked that time/date was correct and windows was syncing properly to their servers (still works even when kaspersky blocks) Tracert to the respective websites domain works Tried ipconfig flushdns/register, netsh winsock reset and other Tried pausing Kaspersky protection Uninstalled and then reinstalled Kaspersky latest client The only solution i've found to work around this issue has been to either reboot my PC, or to exit Kaspersky and launch it again. I do not see anything in the Kaspersky timeline or System Audit reports page that explain what is happening, i haven't got any warnings either about certificates, so i'm a bit lost on what i have to do in order to solve this issue. Windows version: Win10 Pro 10.0.19045 Build 19045 Kaspersky Plus: 21.20.8.505

Hi Flood, I already really miss Kaspersky and I have tried everything else except for Norton and Mcafee which I will never even consider, but you name it otherwise, I've tried it. I am going to go a bit off topic here as I need your help deciding. I am sure we can get the issue with keyboard locker app worked out. My experience is not what you had, it only showed me two disinfection options and when I pressed try to disinfect without restart, it took ages and still restarted then did a full scan which took ages. It's not a slow computer by any means, being 24 cores, and it has an insane power limit for a laptop (200w just on the cpu) more of a desktop replacement really - MSI GT77, 4TB Samsung Gen 4 SSD, 64GB ram, 13980HX chip and 4090m GPU. The last app to try is Avira which is what I am on now. And although I think it's a fantastic app with a fantastic GUI, I just don't feel safe because the thing with Kaspersky is the behavioural detection, that's what makes it so special. If something starts doing a malicious act, Kaspersky is so good at jumping in. I have watched all of PC Security Channels tests over the years and am always left astonished how good Kaspersky is. My one issue in it, and the reason for this post, is the ridiculous inability to have a simple alert mode for when a NEW app tries to connect to the internet, to get a simple notification whether it's allowed or not. I have been dabbling with this for years with Kaspersky and written about it for years, and I do not understand why they won't add that simple option. The only way to do it is let Kaspersky learn with trusted apps for a few days, then enable "ask" mode in the firewall. Then you have to disable "perform actions automatically", but see, if you enable ask mode for everything from that point on, all the apps currently on the list *also* go to ask mode. So you then have to go back to firewall and select every single app already in Kaspersky's list and mark it to "allowed". But to get there, just in that 5 minutes, you will be inundated with non stop pop ups about EVERYTHING. The other day when the issue with the windows store app happened, I thought I had finally nailed it. I had disabled automatic mode and marked all current apps in Kaspersky's list as trusted, and it DID just start notifying me only on NEW apps. But my happiness was short lived - Kaspersky just doesn't ask you about internet access, it asks you about every single registry change every app not already in the allowed list makes. How do I know what is safe or not and what to allow games to do. Launching one steam game gave me 7 popups to contend with, for example. Therefore, TLDR; I have come to the absolute realisation that it is impossible to set Kaspersky's firewall to notify you ONLY when NEW apps are trying to access outbound internet, and notify you of nothing else. So, believe it or not, Avira does that PERFECTLY. It reminds me of Little Snitch on Mac (I was exclusive with mac till 2019, now I use both, mac for music, windows for gaming/bedroom), and Avira is the first app that I have used, besides GLASSWIRE firewall, that can replicate this simple act. Build a base of trusted apps, then activate the feature and it will ask you one time ONLY and again only for outbound internet access, when a new app tries to access the internet. This way I can block 99% of games that all try to call home, and apps too, that never actually need to do so to function, and without going to a list every time and finding them, after they have already accessed the internet the first time anyway, cause Kaspersky has always allowed everything. So, I did something, I disabled Kaspersky's firewall and installed Glasswire and enabled the firewall on that, and I was able to do the exact feature I am asking about above. Windows security notification permanently shows an exclamation mark if I do that, as Kaspersky is complaining that I have disabled something, but it's the only thing I can think of to have Kaspersky' malware protection and an EASY, super easy to use actually, firewall control where everything is one click away and in front of me at all times. Glasswire is just brilliant, and every AV with a firewall should copy it, seriously. I just wish Kaspersky sold a product without the firewall, I really do. I'd be so all over it. My question is - if I disabled the Windows security icon so it doesn't bother me with the warning symbol, and run this combo, do you think I still have the bulk of Kaspersky's actual protection that protects me from getting a serious infection, or do you believe the firewall plays a critical role in that and if I disable it I should just use something else with the features I want? That said, I do believe the Glasswire firewall has a lot of safety tech built in re internet connections and is a good firewall, even though in reality it is based off of Windows own firewall but adds a ton of functionality to it. Long post, sorry, but it's the final hurdle for me. I am ready to reinstall Kaspersky once I get a few opinions about it, and deal with this Microsoft store app being blocked too lol. Cheers and thanks very much.

Hello DedoP, Welcome! 1. There is no interface language change Setting, (you) need to download & install - Kaspersky Plus - English version - from Kaspersky's Global website, using this link: Kaspersky Plus for Windows® 2. Please follow these images & the read the documentation: Protecting personal data on the Internet About protection of personal data on the Internet About On-Screen Keyboard How to open On-Screen Keyboard How to configure the display of the On-Screen Keyboard icon About protection of data entered on the computer keyboard How to configure protection of data entered on the computer keyboard Any questions or issues, please post back? Thank you? Flood?+?

I have faced an issue which may be related and which is really impairing my hardware keyboard. This is the thing and it is related to the “Secure Keyboard input” and NOT to the “Onscreen Keyboard” When I used the alibaba.com website the “Secure Keyboard input” kicked in when i tried to enter a search. When I shifted to Microsoft Office 2019 applications I noticed that my hardware keyboard froze except for the “enter” and “backspace” keys. I chatted with “Support” and after several attempts, they deduced that the issue was related to the website and not Kaspersky. The best solution offered was to exclude this website from the “Secure Keyboard Input” protection. Which we tested. The result is that after this, only when I revert to the alibaba.com website and type a search without the “Secure Keyboard Input” protection will my hardware keyboard unfreeze. So I kept the exclusion awaiting a better solution. Then something worst happened. Any time I type on any website triggering the “Secure Keyboard Input” my hardware keyboard freezes and only when I reopen the alibaba.com webpage and type a search on it does my hardware keyboard unfreeze on this page and subsequently on the Microsoft Office 2019 applications. You can imagine what this does. I have serious doubts that this website does not tolerate “Secure Keyboard Input” and may have injected some form of keylogger which is affecting “Secure Keyboard Input” altogether. Any Thoughts?

Download KES 12.8 https://aes.s.kaspersky-labs.com/endpoints/keswin11/12.8.0.505/english-21.20.8.505.0.185.0/3936353734377c44454c7c31/keswin_12.8.0.505_en_aes56.exe After running the file and extracting the package to your preferred destination, replace the "cleanerapi_v2.cab" file from the package with the one from the link below https://www.transfernow.net/dl/20250313pCj3wJuC Launch the setup_kes.exe file and wait.

Hi. I found this but in Settings, I don't have Application Settings. Open Kaspersky settings: Launch your Kaspersky application and navigate to the settings menu. Access Application Settings: Within the settings, locate the "Application Settings" section. Find Remote Control Defense: In the settings panel, look for the "Remote Control Defense" option. Disable the feature: Uncheck the box next to "Disable external management of system services" to allow remote access.

@harlan4096 Further Update: I've conducted more testing and have narrowed down the trigger for this issue. It appears that Kaspersky does not freeze or stay stuck in the foreground when performing a Full Scan or a Quick Scan. However, the problem consistently occurs when a Background Scan is running. As soon as a background scan initiates, Kaspersky becomes unresponsive to attempts to switch to other applications, remaining in the foreground. This strongly suggests that the "Background Scan" process is directly related to this window focus/freezing bug. Hopefully, this more specific information will be helpful in identifying the root cause. Thank you again for your assistance.

@Scorpio484 According your above provided details this doesn't look like a Kaspersky Premium issue. ↓ To display all your drives ↓ 1) Please check this ? Windows Key +R type ' diskmgmt.msc ' 2) Please check this ? Run CMD as ADMIN Type ' diskpart ' to launch DISKPART> After DISKPART> type ' list disk '

There were no discussion I've posted last month. What happened actually for 9 days aprox. at May 12th 'rootkit/background scans' were not saving in the full report page like other scans. So with my old habit everytime these scans were about to happen I've kept tracked the time would start accordingly to my clock and when they would stop by checking how many minutes the last background/rootkit finished. And made a log everyday on notepad. That is how I've managed to keep tracking these scans since there bugging for no reason. And I've thought Kaspersky might be aware, collecting information gathered from their client base to figure out what issue is and get resolved as soon as possible. So I would not bother with another topic about an issue as this since unknown bugs are always related to updates and changes and since KS is set to update daily by automatic. Is an unknown ground which updated blew this off. Yesterday, I've noticed a similar symptom happening when I'd execute a 'quick scan' and when went to check 'full report page', there were no log about that 'quick scan' and the last detail was from another scan. So I have booted the computer and then I've started running path selected, or 'selective scans', 'quick scan' once more and somehow managed to save these reports at 'full report page'. At late last night after several searches and automatic database updates. What I have noticed is at 10:02 p.m. all scans/verifications I have started were being stored at 'full report page'. I may have antecipated with no further study and conclusion which gets a wrong image about my presence. So anyhow, it seems like is back to normal by sort of and if the next it happens another bug. I'll wait a day or two before spreading anything at the forum. My apologies for unwary discussion I should have gathered more information before posting this.

Hello @Brian _Hone, Welcome! For Scanning, read Scanning the computer & go to the Kaspersky Plus *Home* page, select the *arrow* icon to the right of Quick scan - that opens a page with all *additional* scan options: Full scan, Selective scan, Removable dev scan etc; use the scroll-bar on the RHS of the page to navigate up/down. For the "Kaspersky just asked me to update my hardware for installation" issue, post a *fullscreen-screenshot* please - we need to see what you see - hide any personal info before posting *32 Mb RAM* is not enough, read Hardware & software requirements - for Kaspersky Plus. Thank you🙏 Flood🐳+🐋

I don't get any alerts. When I type in my user name & password, the site tries to tell me that my user or p/w is incorrect, which it is NOT. When this happens, I have to pause protection, but that doesn't necessarily rectify the issue. As explained, I have to go through the pains of changing a p/w...but then making sure I use the virtual keyboard. If I've paused protection, then why would the virtual keyboard be working? Frankly this is becoming a royal pain in the neck! One site is protected in "safe money"., but again, if I pause protection...I can't access that site without going through the dreaded steps I've just described. In my second site, I can reach the site...when I attempt to sign in with my username & p/w...I get nothing...so again, I have to pause protection. Ridiculous! alectrautilities.com Ig.ca Sorry I forgot to mention the browsers you made reference to. Yes, it pertains to both Chrome AND Edge.

1. Creating an Encryption Policy Kaspersky Endpoint Security for Windows (KES) includes Full Disk Encryption (FDE) or File-Level Encryption capabilities, depending on your license. Here’s how to configure it: Step 1: Open the Kaspersky Security Center Console Launch the Kaspersky Security Center Administration Console. Navigate to Policies > Your Managed Group (e.g., the Active Directory OU where your machines reside). Step 2: Create a New Policy Right-click your managed group and select Create Policy > Kaspersky Endpoint Security for Windows. Name the policy (e.g., "Domain Encryption Policy"). Step 3: Configure Encryption Settings Go to the Encryption section in the policy settings. Enable Full Disk Encryption (FDE): Select the drives to encrypt (system drive, fixed drives, etc.). Choose the encryption algorithm (e.g., AES-256). Configure pre-boot authentication (e.g., password, USB key, or integration with Active Directory credentials). File-Level Encryption: Define rules for encrypting specific files/folders (if applicable). Step 4: Deploy the Policy Assign the policy to the target group of machines in your domain. Ensure the policy is applied to all managed devices. 2. Managing Encryption Keys Kaspersky stores encryption keys securely, but you must plan for recovery scenarios (e.g., forgotten passwords, hardware failure). Step 1: Recovery Key Storage Kaspersky Key Storage: Encryption keys are stored in the Kaspersky Security Center database by default. To retrieve keys: In the KSC console, go to Devices > select the target machine. Navigate to Encryption > Recovery Keys. Export and securely store the recovery key (e.g., in a password vault). Active Directory Integration (Optional): Configure Kaspersky to store recovery keys in Active Directory (if integrated). This allows centralized management via AD attributes. Step 2: Decrypting a Machine Via the KSC Console: Right-click the encrypted device > Decrypt Disk. Authenticate using admin credentials or a recovery key. Using a Recovery Key: Boot the machine and enter pre-boot authentication mode. Select the recovery option and input the recovery key (manually or via a USB file). Step 3: Key Backup Best Practices Export and back up recovery keys to a secure, offline location (e.g., a hardware security module or encrypted storage). Restrict access to keys to authorized admins only. 3. Additional Considerations Pre-Boot Authentication: Ensure compatibility with your domain environment (e.g., AD credentials for seamless login). Disaster Recovery: Test decryption workflows regularly. Audit Logs: Use KSC reports to monitor encryption status and key usage. Troubleshooting If a machine is unbootable after encryption, use the Kaspersky Rescue Disk (bootable USB) to decrypt it with the recovery key. Ensure the Kaspersky Security Center server and clients are updated to the latest version (e.g., 12.8). Let me know if you need further clarification on specific steps! ?

Hello @thenax, Welcome back! Is this a continuation of the KPM Chrome extension issue starting back in Jan 2025? KPM is now at version 25.0.0.501 (a) / 1741787757_7668 / 1.1.0.2_1 Please share the Windows 11 full build number -> open the dialogue box Run by pressing Win + R keyboard hotkey Type winver and click OK. Post back what's shown in the WINVER app please? Do the following: In KPM, go to Import/Export section, Backup copy, select Create Copy, save the Backup, read: Sezione Importazione/esportazione, sezione Copia di backup, Crea copia Exit KPM, do not start again at this stage. Windows, create a Restore point, read: How to create a restore point in Windows. *Uninstall* the KPM extension from Google. Exit the Google browser & do not restart again at this stage. *Uninstall* KPM using Windows, read: Disinstallare l'applicazione, *work from dot-point 3 onwards* When the KPM uninstall is complete -> shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF -> power ON by pressing the power button, login. Start a Google Chrome browser. In Google Chrome -> turn OFF Autosave and Autofill settings. Download a *new* KPM executable from (your) MyKaspersky account. Install KPM. The KPM extension *should* install during the process & this should be reflected in the KPM application IF the original issue *persists*, read: Estensione installata. Configurare il browser affinché l'estensione funzioni correttamente & contact Kaspersky Customer Service, read: Come ottenere assistenza dal Servizio clienti , *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* Please share the outcome, with the Community, when it's available? Thank you? Flood?+?

Welcome to Kaspersky Community. Please check these threads about this issue: https://forum.kaspersky.com/search/?q=Hardware Virtualization&quick=1&type=forums_topic&nodes=159

I appreciate for your quick support and response. Thank you so much.

Thank you for your quick reply. I am waiting for the result from your team.

Hello @jawckey, Welcome! In Safe Money settings - make sure *all* settings are as shown in image 1, especially Run Protected Browser & To proceed to websites from the Safe Money window, use Default browser In the actual Safe Money browser (you) may wish to add shortcuts for the websites (you) commonly use - image 2 In Safe Money websites, again, (you) may wish to build a list of websites (you) commonly use - image 3 Using these - we - can use the Safe Money browser without it 'spawning' new tabs, once it's running - we simply go to the Chrome search field OR the URL field & type in our required www & it goes directly to the site OR - if our search is generic - a list of potential sites - but no spawning of new tabs without opening a www. *Also* - at "when I restart my windows 11 desktop, I launch a normal chrome window." - why not *launch Safe Money browser* right from this starting point - either from Safe Money shortcut (on desktop) OR from Safe Money websites - in the Kaspersky application? & (ioo) - "restarting the desktop" is an extreme measure - kill the Safe Money Chrome browser - via Windows Task manager Any issues or concerns please post back? Thank you? Flood?+? Resources: Read: Safe Money Safe Money settings

Hi. I haven't blocked the camera in Quick Settings. When I try out Mugshot from My Kaspersky, I receive an email saying that the response is "OK" but I never get a mugshot. I uninstalled and reinstalled Kaspersky today, so I assume I've installed the latest version. Phone: Samsung Galaxy S23 Ultra. SM-S918B/DS. One UI version: 6.1

My computer is running Windows 11 23H2 22631.3155 Professional (x64) and has Kaspersky Internet Security 21.3.10.391 (patch k) installed. After a quick scan of kaspersky, I restarted my computer but failed with a bluescreen. It said the OS ran into some problem and the error code was INACCESSIBLE_BOOT_DEVICE. After a forced reboot, the same bluescreen appeared again. I tried Windows boot repaire but it didn't work. I couldn't start the computer until I disabled the Early-Launch-AntiMalware on the boot option menu, which resulted in KIS not loaded. I thought the bluescreen must have something to do with KIS. To prevent rootkits and other unknown drivers from being loaded when the system boots, just after I had installed my OS, I turned on the Boot-Start Driver Initialisation Policy in Group Policy and set the policy to only allow "good" drivers to be initialised. I changed the policy to allow "good and unknown" drivers and restarted the computer, there was no bluescreen and KIS started normally like before. I changed the policy back to only allow "good" drivers and restarted the computer, the bluescreen came again. Just before this bluescreen accident happened, I updated database of KIS, and I ran a quick scan (NOTHING detected). I installed Qt 6.5.3 several days ago, but nothing went wrong these days. Even earlier, I installed a driver for Lenovo Hotkey on Lenovo System Update, which is an official driver updater and the installation was fully monitored by Kaspersky Internet Security. I think the problem may be due to KIS incorrectly classifying some important driver to be unknown during the ELAM stage. But I could not find anything about it: no related event logged, no KIS report and even no dump file for the bluescreen. The compromise in ELAM policy is just a workaround. Could anyone give more help?

I'm sorry, I can't do this VPN stuff. Have nothing but computer problems, waiting for a new keyboard, the very last thing I need is more computer crap. Just decided to wrap up my projects in the US and get the hell out while we still can.

HI, thanks for your speedy reply. I managed to find the file in the quarantine and was quick to delete it. I have also updated my Kaspersky software (thanks for the heads-up, wouldn't have known to otherwise) did another scan after all your advice and it read safe so I am very relieved. Thanks again so much and I'm just happy Kaspersky itself dealt with the malware so fantastically. My confidence in the software has only been bolstered after this.

Kaspersky Free prevent stopping a kernel driver (service). An easy test is to launch "LibreHardwareMonitor" , this will create a file named "LibreHardwareMonitor.sys" (it's a kernel service ). Normally when we close the application, the service stop and the file get deleted but not with Kaspersky free installed. I must uninstall Kaspersky to expect "normal" behavior.