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Hello, Please check this article for further details about adding an Applications Launch Control rule : https://support.kaspersky.com/KSWS/11.0.1/en-US/178908.htm

Heyo. I just wanted to add that I have personally have been using kaspersky for years. I have also tested out eset and other AV's but none of them came close to kaspesky's protection. I love kaspersky security software and will be keeping to them. I personally use the Kaspersky Prem. Never have had malware on my PC since. What made me change, is because I used to use AVG, eset, bit defender, quick heal, and a few others (NOT at the same time). Every time I got malware, they did crap all to help remove it. Change to kaspersky. It made sure that my PC was clean befor installing it. And boom nothing since.

Hello, @Leo24 Received, then there is no problem with the file itself, so let's investigate who loaded this file and made the error. We may need to try to find some clues in the Windows logs. We need to get here. Start by pressing the Win + R keys on your keyboard. Second, in the pop-up Run window, type: eventvwr.msc and press Enter. Check the opened System Event Viewer for anything about the kernel32.dll error and see if there is any mention of the process that went wrong. We are waiting for your reply if you find relevant content. Regards.

Thanks all of you for your quick response. Please find attached screenshots.

"Maybe you can tell us which program you run when this error appears" •Please be informed that during download pdf articles, such announcement ..."kernel32.dll ... Entry Point Not Found"... popped up twice on two separate occasions. Also such announcement popped up, while using Pdf Creator, within an attempt to "print" the selected article. Moreover, Acrobat Reader DC version 22.3.20314.0 used to freeze for ~ 10 seconds after file opening. So, it was uninstalled and replaced with the earlier AdbeRdr11010. "whether there is any malicious program activity on your computer" •In fact, Internet drop-outs persisted for some time! Ten minutes after starting Internet session and then variously. As I was about to finish and while checking Wireless Network Connection Status, often interruption occurred. • "You can send a screenshot of the error here" Sadly, I failed to figure it out on my Latitude E5540 (Win 7 Pro), while using Fn + Print Scr keys. Possibly, due to the planned obsolescence by Dell. Consequently, some keyboard keys didn't work, yet the numeric pad numbers functioned OK.

Gracias, Harlan! Reporto que hice el scan. En adelante voy a hacer el quick scan modificado que recomiendas, pero esta vez le quise hacer el Full Scan para comparar 1:1 los resultados con el scan anterior, que por cierto se tardó dos horas menos ahora y escaneó menos archivos (???)... Me siguen saliendo archivos dañados... No sé qué hacer, si los ignoro o no. (Aunque después del chkdsk de la semana pasada, volvió a suceder el crash de este lunes... entonces no sé si va a volver a pasar) Otras dudas: ¿El chkdsk no debería haber borrado los dañados? Los que pude encontrar parecen ser los mismos detectados la vez pasada. Y eso de C:\Recovery\ es una carpeta que ni habilitando ver objetos escondidos encuentro [quería ver la fecha de modificación de los archivos... los otros que sí encontré tienen fecha de modificación del 25 de nov (antes del Full Scan anterior) o 27 de noviembre (horas después del Full Scan anterior) (ambos casos archivos de Edge) .... y uno tiene fecha del 2018 (un juego preinstalado que nunca usé; la computadora es del 2019)] ¿Le hago un System Restore (que me borraría un mes de actualizaciones, incluyendo Kasp y las de Windows) o mejor no? Ya esta semana tengo que volver a hacer Windows Update (los hago un mes retrasados para evitar los bugs lo más posible) y se me acaba el tiempo y parece que no logro sanear esto...

Personalmente, yo no hago Full Scans, son innecesarios en mi opinión, solo corro Quick Scans, añadiendo en el Scope, las carpetas:

For what it's worth, I've been having this "VPN fails to connect and freezes" problem about once a day since I (clean) installed the new suite of products in December. I don't know how to fix it for good, BUT! This is the low-effort-required quick-fix that I discovered and use every time it happens: When it freezes, open the Task Manager and find THIS "Kaspersky Lab Launcher" process (there are three; this one is only for the VPN and will keep your main Kaspersky app still running) Right-click on the Launcher process (not the VPN service in the expanded menu) and select "End Task." This will shut down the VPN app. Manually launch the VPN app again; it should now work (at least it does, for me... until the next time it freezes) It's easier than rebooting your computer or reinstalling the VPN, at least. Hopefully the issue will be properly resolved soon! My info: Windows 10 x64 Home 22H2 Kaspersky Premium 21.15.8.493(a) internet connection via ethernet cable HP Pavilion laptop

Procedure for Potentially Reconfiguring Linguistic Parameters within the Kaspersky Application Post-OS Transition: Initiate the Kaspersky Interface: Firstly, activate the Kaspersky utility, ensuring it is not impeded by any underlying processes from the prior OS version, now upgraded to Windows 11. Navigate Toward Configuration Modules: Identify and interact with the ⚙️ symbol, generally discernible in the application's inferior-left quadrant. This interface pathway should theoretically transport you to the settings repository. Seek Out Semi-Autonomous Locale Variables: Once within the labyrinthine settings structure, embark on a meticulous search for the subcategory ostensibly titled Interface or, potentially, Appearance, wherein cryptic references to language modulations (commonly known as "Sprache" in German parlance) might be obscured. It’s essential to scrutinize every potential cue indicative of linguistic preference settings. Modify the Linguistic Parameter: From within the probable dropdown schema, initiate the reassignment of the operative language to the desired Deutsch (or Italiano, contingent on previous user configuration). Bear in mind, the exact location of this menu may be obfuscated by other non-linguistic interface variables. Application Reboot Procedure: Upon successful reconfiguration of language parameters, allow the system to prompt a termination and subsequent reinitialization of the Kaspersky application. Failing this, manually initiate a cessation of all processes associated with the application and commence a fresh launch. Optional Reinstallation Protocol: Should the aforementioned methodology prove futile, consider a complete procedural removal of the Kaspersky software package. Subsequently, navigate to the official distribution portal, and during the reinstallation process, exercise extreme vigilance in selecting the appropriate linguistic module—Deutsch (or Italiano)—at the preliminary stages of the installation process. By adhering to these labyrinthine instructions, you may ultimately succeed in reverting the application’s operational language to the initially intended state. If issues persist, further deconstruction of the user environment may be necessary.

Hello @blueice It sounds like Kaspersky is flagging your licensed WPS installation as a potential threat, possibly due to a false positive. To resolve this, you can whitelist WPS Office in Kaspersky's settings to prevent it from being removed automatically. Here’s how to do it: Steps to Whitelist WPS Office in Kaspersky: Open Kaspersky: Launch your Kaspersky security software. Go to Settings: In the main interface, click the gear icon (usually in the bottom left) to open Settings. Access Threats and Exclusions: Under Settings, look for the Additional section, and select Threats and Exclusions. Manage Exclusions: Click Configure exclusions under the Exclusions section. Add WPS Office to Exclusions: Click Add to create a new exclusion. Select Browse to locate the installation folder of WPS Office (often found in C:\Program Files or C:\Program Files (x86)). You can add the WPS folder, and make sure to check the option to exclude it from all protection components. Save the Exclusion: Confirm your changes by clicking Add and OK. Save and close the settings menu. Verify: After whitelisting, try reinstalling WPS Office and check if Kaspersky still removes it. If Kaspersky Still Removes WPS: Make sure your Kaspersky software is up-to-date, as outdated virus databases can result in more false positives. You can also contact Kaspersky support to report this issue, so they can review it and possibly remove the false flag in future updates. Let me know if this works or if you need more detailed instructions!

• Actually, it was recommended > Speed up your PC > Quick Startup > Disable autorun of rarely used apps to speedup your computer's startup... Encompassing - Wondershare App... • Concerning Internet drop-outs issue, 28 episodes from 01-Oct-24 to 08-Nov-24 were depicted for you on 09-11-24. Such as: Warning 08-Nov-24 15:26:24 Event 27, e1dexpress Intel(R) Ethernet Connection I218-LM Network link is disconnected.

Hello @KIS21User, Welcome back! 1. Don't be frightened! 2. Spinme is shipped with the Touchpal default keyboard. 3. IF you haven't already -> back up the phone: contacts, sms, calendars, whatever you consider important! 4. Disable the TouchPal keyboard and replace it with the Gboard – the Google Keyboard app, follow the steps below: Open the phone Settings menu. Tap on Settings Scroll thru to find Apps or Apps manager. Tap on Apps, or App Manager. Find and tap on TouchPal. The Apps screen with all the installed apps will open. Scroll thru until you find the TouchPal app. Tap on Touchpal to open TouchPal Details Select Force Stop -> allow it to STOP. Select Uninstall -> allow the uninstall to complete. At that point Google Keyboard should have replaced Touchpal? Shutdown, power OFF, the phone, leave it OFF for 3 minutes. Power ON, login. Check if the Spinme issue is resolved? Yes? Excellent, work, well done? No?, IF KIS is a Premium subscription, not Free, Beta, or Trial, please contact Support, on the support page, select either Chat or Email, then fill in Malware, I suspect my device is infected; Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Regarding: Is there a chance Kaspersky for Android will receive an update that erases this thing? The distributors of the patches for Touchpal should not be distributing "dirty' patches. And maybe preventing TouchPal from downloading unwanted apps in the future? IF you log the case with Support, you may wish to discuss this with them. Thank you? Flood?+?

Thank you for your extremely quick reply - it is very appreciated. That's interesting and good to know! Thank you again; I like to keep track of updates.

1) I try to use kaspersky protected mode in chrome for all browsing. 2) So when I restart my windows 11 destktop, I launch a normal chrome window. 3) And then I try to load a URL that I earlier chose to use protected view. This starts a new protected chrome window. 4) Then I close '2's wondow and use 3's window by opening other URLs as tabs. And thus then on all my brower tabs will be protected ones. But I often forget to do '2' and end up staying with 2. So after sometime if I start to try '3' to switch all to protected view like 4. step 3 keeps on spawning new tabs in a never ending fashion but never opens the URL. To get rid off this nuisance the only way that works is to restart the desktop and now remember to do 1, 2, 3, 4!!! Can you pl. help cure this disease?

This is more of a rant than a question. I manage Kaspersky since 2012 in my office. Everything was managed by KSC for windows for years and worked fine. Last year, September 2023 I was glad to see the availability of KSC 14.2 for Linux so i decided to make this step and migrate everything on Linux, saving a windows license. Transition was easy and I spent the first week trying to learn how to use the atrocious web console. I was extremely happy when a user on this forum suggest me how to connect windows MMC to Linux KSC and this was my setup for 11 months. Last month, august 2024 I start receiving messages on web console (yeah, sometimes I used it) saying certificate was about to expire. I've searched online for solution and found that was necessary to re-launch the exe on windows, zero Linux instruction on how to solve this. In my mind equation was easy: I will update Linux KSC 14.2 to 15.1 (which was released many months before and I considered mature enough) and the new version will fix the certificate problem. So I did it, update was fast and smooth but here comes the problems. 1- web console was a DISASTER, way worse than the already terrible 14.2, I had errors every page or device I open, console keeps hanging or closing. After hours of reboot and a couple of database fixup and maintenance task it was much better (still far from "OK"). Why the upgrade procedure didn't execute a database fix up by itself as part of the upgrade saving hours of problems?? 2- certificate problem WASN'T fixed. I had the banner at the top of page for some days but I had no time to dive into it, now I can't login anymore and I have no idea how to solve this (check attachment). Easy: I can read the guide, I remember the Kaspersky support page usually are complete and helpful... Bullshit. There are zero support page for linux KSC 15.1 and almost zero linux KSC support page in general, just a few on how to update, how to install. OK and how to solve problem X and Y..? Kaspersky had 12 months to update the articles. This simply means they don't care about their customer. 3- Linux KSC is still missing a ton of functionality compared to windows, many limitations. And now I discovered that windows console MMC, one year after release is still not available and who knows if it ever will be, in future. Source Now: I can't login from browser and there are zero articles online on how to solve this (any help here on forum is appreciated), I can't login from MMC because it simply doesn't work anymore on version 15.1. Antivirus in my office are totally out of control, I can't do anything at the moment. This is a shame and I'm extremely upset.

Hi, Thanks for your quick answer. Unfortunately, it doesn't correct my problem. Obviously, I tried once again to disable AV and upload. The problem is still here. I was too quick in my conclusions to think the VA was the culprit.

Hello. Thank you for your quick reply. 1 I use Opera and Firefox 2 I don't know how to check if I'm using Incognito / Private mode? but rather not, because I didn't change it. 3 I didn't install anything extra. 4 Yes, the problem repeats. 5 The problem started a week ago. 6 I'm using Windows 11 7 Kaspersky Premium 21.19.7.527 8 Yes

I just had an informative chat - transcript below: Just read the hard-to-find support article that US govt. is basically shutting down use of Kaspersky. Basic question - what good is kaspersky in the current moment, especially when certificates can't be checked in safe money? You 19.09.2024 7:25 The Kaspersky product on your computer can still provide some protection on your device through heuristic analysis. Operator 19.09.2024 7:26 what is UltraAV? You 19.09.2024 7:26 UltraAV is a security product of Pango, another security company which we partnered with to ensure that our customer will continue having protection on their devices and will get the services that they paid despite the situation that we are in right now. Operator 19.09.2024 7:28 link to download? You 19.09.2024 7:28 You do not need to download them as the Kaspersky Windows apps will be silently migrated to UltraAV apps without opt-ins/opt-outs, - Kaspersky will silently uninstall itself and install Ultra instead. Exception: Kaspersky 2018 and older cannot be silently updated, instead users will be requested to manually remove Kaspersky and install Ultra AV. Operator 19.09.2024 7:29 Phaseout functions were Sept 10-29. Will UltraAV be silently installed by end of September? You 19.09.2024 7:31 Yes. The timeline started from the 17th of September and targeted to be completed by the 29th. Operator 19.09.2024 7:31 OK lastly please - is there any point in running Safe Money or Launch Financial Web SIte in Protected Browser ... vs. running in a standard browser (non-safe money) window? You 19.09.2024 7:32 Long answer: We apologize to inform you that due to the recent ruling of the US. Dept. of Commerce restricting our products in the USA, Kaspersky updates to U.S. IP addresses will not be available and certain other limitations apply. Limitations will be implemented gradually, starting from September 10 through to September 29. Safe Money feature will stop receiving updates. This may lead to the following errors when entering the Protected Browser mode, even for trusted websites: • “Certificate verification problem” error with an option to continue browsing • “There is a problem checking the certificate for HTTPS connections” • Amber frame will appear around the browser window while using trusted banking websites through Safe Money You can still access your trusted site by clicking I understand the risks and want to continue. Or they can also access the same site outside the Safe Money Protected Browser. All official information regarding solution functionality, subscriptions, and other matters can be found here: https://support.kaspersky.com/us/faq/2024-us-sales-statement Operator 19.09.2024 7:32 Short answer: It is better not to us Safe Money at the moment. Operator 19.09.2024 7:33

Thanks again and here are the screen shots from my kid's PC with his login I have also noticed a glitch of the safe kids, my kid play the minecraft game and what he get away from safe kids is: 1, launch the feather or any other launcher - this cannot 100% stopped because safe kids applies minute allowed time or even I set it as forbidden 2, within 1 minutes, login the game and play 3, after 1 minute limit, the launcher will be stopped but game goes on

'Report' page column is not saving or updating anymore which includes detailed information regarding viruses scan like 'full/quick/path file or external devices'. Not sure yet about background/rootkit scan since last time it happened was at 3 a.m. And going to wait untill it start 24 hours after. This similar bug happen to occur last month around May 12th and took more than 9 days to Kaspersky acknowledge that existing issue. And I was still studying that proccess and symptoms and wait so others could report this as well. Although back then that bug was only affecting 'background/rootkit scan'. But this happening out of the blue again but instead got to affect all type of scans on report page is one thing to get me annoyed. So I'm making this report as fast as I can so it get fixed as soon as possible. Last known scan was save and it happen to be 18 hours ago and the update pulled a search for at 1:39 a.m. of 06/10. Then at the same day on 7:00 p.m. this bug started. Any action I'd initiate like viruses scans were not properly being saved at report page.

I finally resorted to stopping Kaspersky from starting up on next Restart. I got my software downloaded and installed, then restarted Kaspersky. Quick scan to check for threats - none detected. The file disappeared again so I know it's Kaspersky that is deleting the file and there is zero warning or record of the deletion - this is not acceptable. I want Kaspersky to aggressively protect me but not without my knowledge.

Hello @Psiu47, Welcome back! For (your) own privacy & security please hide all personal information before posting to any public forum. With all bugs (you're) finding do not assume the Kaspersky 'programming staff' somehow magically know about them & will fix them; please follow the correct process & log incident requests with Kaspersky Customer Service so the issues are registered in the Kaspersky system & allocated to the expert Kaspersky teams; you can also make posts in the Forum but please include the logging of the issues into (your) process. We don't know which "bugs" (you're) referring to - they're not discussed anywhere in this topic & our recommended process is a clean install always which (you've) eventually done, successfully - which, without seeing historical data from your machine implies there was a problem with the previous installation. Again, no idea what "quick mouse action got back to normal" refers to, it's not discussed anywhere in this topic, but it's clearly fixed. Ok. fixed. Don't understand this question, please provide more information? This has been complained about by a multitude of Kaspersky users, our observation so far is Kaspersky has not shown any indication that they're willing to change it, nor have they explained why they've designed it as they have; they are aware it impacts people with vision issues. In Interface settings there's Design theme, with Dark option, it still has the two different colours but may be more comfortable (for reading/focus)? This is a known issue, currently in hand with @Mikhail Shakhov, please read: URL Adviser / URL Advisor not working (green icons missing in searchg results). Thank you🙏 Flood🐳+🐋

Hey there again fellas from Kaspersky forum. It have been quite a while I was resisting to use Kaspersky Standard 21.18.5.438(a) and by then there have been bugs it were annoying me for months and the thoughts about the programming staff be willing to fix them were being left aside. I had to push my attempts to fix the problem by myself. Relieved I am by today as the unknown bugs were resolved, there have been few more problems I'm highlighting here. Went to My Kaspersky and downloaded once more KS installer. I've tried repairing the installation but no effects and bugs were still occurring. Then I pushed forward to uninstall the whole antivirus program and putt to install from scratch. After two consecutive OS restarts, the quick mouse action got back to normal. KSN / virus scan are displaying as should and seems to bug on report page are no longer disappearing. However this kaspersky4win202121.19.7.527pt_46480.exe installer is a differnt version which I've noticed later. So what was the deal for using Kaspersky Standard 21.18.5.438(a) before? Other observations I've noticed is that the interface for KS 21.19.7.527(a) is somehow mixed with a gray color bar on the left that makes the reading on the right side be harder to focus. Tried to change the interface between simple and Operating System match but made no any impact at all. Is the company looking forward to fix this color layout? Other question why is Kaspersky Protection extension on Google Chrome 130.0.6723.117 browser not popping the indexed information KSN window when I move mouse cursor onto those green K icons? They work as intended on Microsoft Edge but on Google Chrome they won't.

Hello, I'm using Kaspersky Plus and I have an issue with downloads. Whenever I try to download something from a browser, Kaspersky blocks it. This is especially noticeable with medium to large size files. Kbs files most of the time are no problem cause they're quick enough to download. But the larger files get blocked during the process. It happens on every site, even files from the Kaspersky website get blocked. If I suspend the Kaspersky protection, I'm then able to download files without problems. Kaspersky Plus version: 21.18.5.438(a)

Hello mikethebike, Your very welcome. I'm very happy to work with you. (A) Why? Ways to activate SafeMoney Secure Keyboard (other than Shift, Ctrl and Alt keys + P) 1. Thru KIS (application) SafeMoney 2. Thru (browser) KIS Protection extension (B) The issue in not SafeMoney Secure Keyboard (1) The issue is Secure Data Input "popup", in secure fields the Secure Data Input "popup" should be visible (2) The second related issue is, minuscule Keyboard that "sometimes" displays in profile/password fields, the "sometimes" is the problem, in secure fields the mini KB should be visible. (C) (a) Yes (b) No. (D) Popup/mini Keyboard issues have been with the Lab since 2018 - I suggest we (all) don't hold our breath (unfortunately). Hope this helps? Please clarify (A)? Thank you, all the best:pray_tone3: --- The Secure Keyboard Input limitations in Kaspersky Internet Security 20 documentation, remains relevant: KIS Secure Keyboard Input component operates with the following limitations: The feature supports Internet Explorer, Microsoft Edge, Mozilla Firefox, Mozilla Firefox ESR and Google Chrome. To use Secure Keyboard , Kaspersky Protection extension must be installed in the browser. Protection only works for the pages that meet the following requirements: The page is in the list of URLs or category that require input protection. The page is opened in the Protected Browser. The page is not in the exclusions list. The page contains the password entry field, and the Password entry fields on all websites checkbox is selected in the application settings. To check if the checkbox is selected, got to Advanced → Secure Keyboard Input. In the Secure Keyboard Input section, click Edit categories. Protection only works for the fields that meet the following requirements: The field is single-line and corresponds to the HTML tag. The type attribute value is not hidden, the display item does not have the value “none” in CSS styles. The field is not of the submit, radio, checkbox, button, or image type. The field is not read-only. The field can be edited (focused upon). If the field has the maxlength attribute, you must enter at least three characters. Protection does not work under the following conditions: Google Japanese Input or ATOK is installed. Your computer is running Windows 7 and the field is not a password entry field. Browser is open through Sandboxie. Autofill does not work in Internet Explorer. After the installation of Kaspersky Internet Security, until the first computer reboot the application does not intercept the first character entered by the user (in all applications). How to protect data entered from the keyboard with Kaspersky Internet Security 20