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richbuff

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Posts posted by richbuff

    Laptop freezing when Kaspersky in running [Closed]

    in Kaspersky Internet Security

    Posted

    There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

    Patch E for Kaspersky Internet Security version 19.0.0.1088 was released on April 8, 2019. Update required restart

    in Kaspersky Internet Security

    Posted

    There was a time in the past, when all patch updates resulted in prompt to update. But, that caused a flood of requests to Tech Support for more information. So, the prompt was removed. But then, people who did not restart their computers for a long time were left with the modules not properly installed for a long time. Then the prompt was changed to show the prompt after a few days. Now, who knows. the first wave is less people, maybe they do/don't get the prompt. The most people to get the patch will receive the patch on the last wave. maybe those people do/don't get the prompt. Maybe the prompt was changed when this patch was being released. youtube.com/watch?v=XcMM5-zBCEc 1. First there is a mountain, 2. Then there is no mountain, 3. Then there is.

    5818.wynsys.club

    in Kaspersky Total Security

    Posted

    Also, in addition to what Caos indicates in the post located above this post, Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, as Caos instructs in the post above this post.

    Patch E for Kaspersky Internet Security version 19.0.0.1088 was released on April 8, 2019. Update required restart

    in Kaspersky Internet Security

    Posted

    In addition to the two posted replies located directly above this reply, Patches are released via automatic database updater over a period of a few days or so. This may occur in three waves over a period of a few days. The simplest thing is to ensure that the databases are updated daily, and then reboot and/or shut down and then start the computer daily. Extra information: The first wave is a proportionally small amount of people who receive the patch, then more people receive the patch on the second wave a few days later, then all the rest of the people get the patch on the final wave after yet another few days. There is no user-serviceable setting that indicates if your Kaspersky application will receive the new patch in the first or subsequent waves. That is determined by forces beyond the users settings. Extra extra information: Deep down inside the Kaspersky program files, there is a file that is pre-set for first or second or third wave.
    Also, in addition to what Berny indicates in the post located above this post, Hello FLOOD: I merged your new topic, to this already pre-existing topic, which contains some hint of the situation:
    Extra information: The first wave is a proportionally small amount of people who receive the patch, then more people receive the patch on the second wave a few days later, then all the rest of the people get the patch on the final wave after yet another few days. There is no user-serviceable setting that indicates if your Kaspersky application will receive the new patch in the first or subsequent waves. That is determined by forces beyond the users settings. Extra extra information: Deep down inside the Kaspersky program files, there is a file that is pre-set for first or second or third wave.
    If I have four computers on one network, each updating from the same server, because of different randomly configured files inside the local application inside the local machine, each machine can receive the new patch at different time.

    KIS18 versions are unable to protect stealing data out of the Safe Browser easily by using the "print" key of your keyboard. KIS Safe Browser (Firefox) stopped working " SEC_ERROR_UNKNOWN_ISSUER " - of KIS18 [Closed]

    in Kaspersky Internet Security

    Posted

    No need to create new topic for issue already posted. That would cause chaos with tracking the issue in two contemporaneous topic threads. I added the more important issue to this topic title. Very important tissues: Let's get Tech Support in in this. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

    I checked on my Chrome extension as well and discovered another issue. [Closed]

    in Kaspersky Internet Security

    Posted

    Hello mikethebike, The other persons topic is "70% cpu with Kaspersky Chrome extension". Your topic is: "now have a grey K shield as opposed to the green one on all sites..." This forum engine is new, so it took me a long time to split your posts (and the replies for you) to this, a New Topic that I created for you. I got plenty of practice doing this; the procedure is cumbersome and tedious. Next time you hijack another persons topic thread, please pray for me that I have the serenity to be in a cheerful mood. Palm Sunday is tomorrow, and so I am trying to be an all around friendly chap, as He has instructed me, despite the time-consuming tribulations.

    KIS18 versions are unable to protect stealing data out of the Safe Browser easily by using the "print" key of your keyboard. KIS Safe Browser (Firefox) stopped working " SEC_ERROR_UNKNOWN_ISSUER " - of KIS18 [Closed]

    in Kaspersky Internet Security

    Posted

    Welcome. Please see https://forum.kaspersky.com/index.php?/topic/344419-download-the-latest-kaspersky-product-updates/ for instructions to download and install Kaspersky version 2019. Uninstall Kaspersky version 2018 > reboot, then install Kaspersky version 2019. After you install Kaspersky version 2019, activate with your current activation code > do a databases update > restart the computer. For good measure, please repeat databases update > restart the computer. Additionally, please check to insure the Kaspersky databases are updated, and the computer restarted daily for the next few days, because auto patch E is expected soon. Any better with the current version?

    installation of KIS, the setup file does not open.

    in Kaspersky Internet Security

    Posted

    Also, in addition to what The Shield indicates in the post located above this post, Hello sudip_basnet, This is an active forum, with many very helpful helpers. Therefore, it may possibly be easy to miss a helpful post, when many helpers want to post helpful posts in rapid succession. Therefore, please re-review all of the replies from the top of this topic thread. It looks like you may have missed a helpful post that Wesly.Zhang posted for you. Please reply: Did you log in to Windows as Administrator, then right click the installation file and Run As Administrator. Any better? Did you contact Tech Support and send tech support your logs? Please reply: Did you rename the installer file name to "a.exe" and run it, as Wesly.Zhang posted? Any better? Hello Friend, Yes, GSI6 logs were linked in the first post, and I saw "11220:2dfc 11:46:29.687 *** Exception in sequence: Failed to create directory(-ies) C:\ProgramData\Kaspersky Lab Setup Files\KIS19.0.0.1088.0.1679.0 (last err: 5)" That is why I asked sudip_basnet to log in and run as Admin, and to also contact Tech Support and send tech support the indicated logs. ------------------------------------------ Hello Everyone! Please preface with Also, when posting directly after another helpers post. It looks a lot less friendlier, when posting after the other helpers post, as if the other helpers post does not exist. This one word acknowledges that the other helpers post does exist. That makes the forum look like a friendly forum. In addition, it assists the helpee in not missing the other helpers post. That happens with much greater frequency then we would think that it happens. For the above two reasons, please acknowledge the previous post when you post directly after another helpers post.
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