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richbuff

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Posts posted by richbuff

    Internet quits working with Secure Connection

    in Kaspersky Total Security

    Posted

    Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

    error updating components SW2 and KLAVA. Database update failed! [Closed]

    in Kaspersky Internet Security

    Posted

    Welcome. Your best bet is to continue with Tech Support, if the error recurs after a few days. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

    Kaspersky notification of detection, file or website detected.

    in Advice and solutions

    Posted

    File or website detected, checklist:

    Kaspersky Settings > Threats and exclusions > Detection types > enable Detect Other Software.
    and do a databases update > reboot, then do a scan.

    Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot.

    After that, uninstall any recently installed junk > reboot.

    After that, uninstall any and all junk toolbars > reboot.

    Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers.

    Remove the junk argument from the target field of the browser shortcut properties.

    Remove any and all junk search providers in all of your browsers.

    Then if need be, change your home page, in all of your browsers.

    How to clean up your browsers:

    https://support.kaspersky.com/common/settings/10319

    If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot.

     

    Also please see:

     

     

    • Like 1

    Update Issues checklist.

    in Advice and solutions

    Posted

    Update Issues checklist.

    How do you connect to the internet? Is your internet connection ok? Is your internet connection metered?
    Have you waited 15 minutes after system boot up to see if the update will occur?

    Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server.

    Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

    Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode.

    Is your Kaspersky license expiring in a few days?

    If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window,
    then click the "Update subscription status" button. Then start an Update.

     

    Please also see: https://support.kaspersky.com/common/error/update/13285

    Rootkit scan, is it needed? [Closed]

    in Kaspersky Internet Security

    Posted

    For detailed info from Yury N, KL person, please fire up your favorite translator and see: https://forum.kaspersky.com/index.php?/topic/329237-%D0%BF%D0%BE%D0%B8%D1%81%D0%BA-%D1%80%D1%83%D1%82%D0%BA%D0%B8%D1%82%D0%BE%D0%B2/&do=findComment&comment=2501074 Google translate: "1) "Rootkit scan" and "quick scan" are the same. Only "rootkit scan" comes in the background and with reduced CPU and disk consumption. 2) The same number of objects will not get. There are many nuances. For example, running / running processes are included in the scan. Windows constantly runs background tasks, so the number of objects to be scanned is constantly changing. 3) You can do such a test - disable the automatic launch of the rootkit scan, reboot, start the rootkit scan from the console (avp.exe start scan_qscan), wait for the end, start the quick scan. The number of quick scan objects will be greater than that of rootkit scan." And: https://forum.kaspersky.com/index.php?/topic/329237-%D0%BF%D0%BE%D0%B8%D1%81%D0%BA-%D1%80%D1%83%D1%82%D0%BA%D0%B8%D1%82%D0%BE%D0%B2/&do=findComment&comment=2499744 Google translate: "1) The ability to customize the search schedule for rootkits was never. 2) You can disable the search for rootkits in the settings 3) You can set up a "quick scan" schedule convenient for you. Rootkit scan and quick scan are one and the same. Only "rootkit scan" comes in the background and with reduced CPU and disk consumption. 4) You can disable rootkit scan and not set up a quick scan schedule if you regularly launch a quick scan yourself PS The influence of rootkit scan should not be noticeable even when the game profile is disabled. But the game profile affects other background tasks that may be causing the brakes in the game."

    Missing infected file [Solved][Closed]

    in Kaspersky Total Security

    Posted

    Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects.

    Office 365 update broke KIS [Closed]

    in Kaspersky Internet Security

    Posted

    ........ .... ....Computers & Sofware, eh ? Beyond me!!!!
    Restart the computer more often, instead of less often. Don't download junk. Keep operating system and all software up to date. Uninstall junk and stuff that you don't want. Don't click on teaser junk and teaser links. Use strong passwords. Don't share your computer with other people. If you use a computer for financial business, don't let anyone else touch the computer, and don't use that computer for any risky stuff. Read up on safe computing, such as this: https://www.kaspersky.com/blog/6-tips-to-keep-your-home-computer-safe-and-secure/3071/

    how do I get hapzop malware off my computer? [Closed]

    in Kaspersky Anti-Virus

    Posted

    Also, in addition to what FLOOD indicates in the post located above this post, Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
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