Don Pelotas

How to help us help you with a log of your system

1 post in this topic

Welcome to the Kaspersky user forum.

 

So you have a problem with your Kaspersky product? We need a bit of info to help you in the best possible way and the best way is to use the GetSystemInfo tool, it is highly recommended to use this tool, it will convert the quite large amount of mumjumbo into something easy to read and tell more about your system than possible to include (using sometimes spotty human memory) in a post...thus saving time. To post a GetSystemInfo (GSI) log, follow the instructions below:

 

1. Click here to download the GetSystemInfo tool

2. Extract the downloaded zipfile by rightclicking on it and choose "Extract all", the folder will be extracted to the same location.

3. Open the created folder and run "Get System Info.exe"

4. When finished a GetSystemInfo.zip has been created on your desktop

5. Now open/extract it the same way you opened the first .zip and inside the new folder you will find another (smaller) GetSystemInfo.zip

6. This is the one which needs to be uploaded to https://www.getsysteminfo.com/ and when finished you copy the link and add it to your post.

 

Important!.....Please do all 4 steps when you make the GSI log. Do NOT add the zipfile, this is very very difficult to read so please add the link to the uploaded log, we just need the easy to read link from the webpage that opens when the log is finished.

Edited by Don Pelotas

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.