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richbuff

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Posts posted by richbuff

    Issue trying to renew my KIS 2019 License, my customer information and payment information and the the renewal process then stalls. it never reaches the verify order/order completed stages. [Closed]

    in Kaspersky Internet Security

    Posted

    Welcome. Let's get Tech Support in on this first. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Secondly, any network connectivity or browser issues? Have you tried another browser?

    Cursor freezes when using On-screen keyboard [Solved][Closed]

    in Kaspersky Total Security

    Posted

    Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

    Can't install Kaspersky free, getting cannot connect to server error.

    in Kaspersky Anti-Virus

    Posted

    Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

    Update error: not enough memory, Not all components were updated, Applications Databases were not updated [Solved][Closed]

    in Kaspersky Total Security

    Posted

    Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

    Database Update was on May 1st.,2019. Since then it ends update w/o change the release date. Is this normal ? [Closed]

    in Kaspersky Internet Security

    Posted

    Snip from linked instructions: ... If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/

    [Firefox add-on bug] Kaspersky protection add-on disabled in FireFox [Solved][Closed]

    in Kaspersky Total Security

    Posted

    I am having the same issue with Kaspersky being an unsupported extension on Mozilla. According to Mozilla, it is up to Kaspersky to get their extension "signed" by Mozilla,using Mozilla developer guidelines, for security reasons. Kaspersky needs to get together with Mozilla to resolve this issue asap!
    Welcome. In this specific case, Kaspersky is all good. It is a BUG on Firefox side. Please follow the instructions that have been posted in the posts located above your post. :) Any better after that?

    Web Antivirus - xmr.omine.org [Solved][Closed]

    in Kaspersky Total Security

    Posted

    Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

    Does Kaspersky total security protect against Trovi.com

    in Kaspersky Total Security

    Posted

    Also, in addition to what Friend indicates in the post located above this post,

    What, and why: Trovi It is not malware. It is not an illegal trojan, not an illegal virus, not an illegal rootkit.

    It is Legal junkware. It is much easier to remove than it is to remove illegal malware. The user downloaded it and installed it. It is legal; it has a eula.

    Cause: Caused by someone downloading junk. Junk that is downloaded from download sites comes bundled with more junk. Or: Downloading ok stuff from a download site. Ok stuff that is downloaded from download sites is bundled with junk.

    Prevention: Only download ok stuff, and only from the original source, not from a download site.

    Cure: Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
    and do a databases update > reboot, then do a scan.

    Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161  and then reboot.

    After that, uninstall any recently installed junk > reboot.

    After that, uninstall any and all junk toolbars > reboot.

    Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers.

    Remove the junk argument from the target field of the browser shortcut properties.

    Remove any and all junk search providers in all of your browsers.

    Then if need be, change your home page, in all of your browsers.

    How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319

    If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot.
     

    P.S.

    Link

     

    Results of full scan, 3 objects not processed. [Solved][Closed]

    in Kaspersky Total Security

    Posted

    Also, in addition to what FLOOD and murat5038 indicate in the post located above this post, What are the objects? What are the detection verdicts? Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects.

    malware not detected for yahoo browser on google chrome kasperski office suite [Solved][Closed]

    in Kaspersky Total Security

    Posted

    Also, in addition to what Flood and KarDip indicate in the two posts located above this post, It looks like a junk program has changed your browser search settings, and I presume that the junk program is preventing you from changing your browser search settings. First, follow the instructions that Flood and KarDip have already posted for you. Then, Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that?

    KIS always showing notification Website Blocked, s3.amazonaws [Closed]

    in Kaspersky Internet Security

    Posted

    Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

    http://zopro.duckdns.org/CbsMsg1.zip [Solved][Closed]

    in Kaspersky Total Security

    Posted

    Hello Nobody, Welcome again. Chances are low that you will be able to easily and successfully discover post #2 of this topic thread, so here it is yet again, in its finite, not so resplendent glory; Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ If you do not want to post your GSI report link here, then please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Everyone else: Please allow me to post a humble, yet simple request. If this humble request finds favor with you, please allow the original poster to reply, before spiraling with ever increasing angular momentum, away from the first reply, replete as it may be with not unuseful specific, concrete instructions.

    Why is not automatic database working dispite automatic is set in configuration ?

    in Kaspersky Total Security

    Posted

    Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/

    http://zopro.duckdns.org/CbsMsg1.zip [Solved][Closed]

    in Kaspersky Total Security

    Posted

    Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/

    Laptop freezing when Kaspersky in running [Closed]

    in Kaspersky Internet Security

    Posted

    I see this entry in your event viewer: Volume F: (\Device\HarddiskVolume4) precisa ser colocado offline para executar um Chkdsk Completo. Execute "CHKDSK /F" localmente via linha de comando ou execute "REPAIR-VOLUME " local ou remotamente via PowerShell. The word "colocado" in Spanish is familiar to me, in a prayer that I recite four times daily, snippet: "...Por ti sabemos que la Reina y Señora nos ha colocado en su corazón, que estamos bajo su sombra y resguardo, ..." por Norberto Cardenal Rivera Carrera, Arzobispo Primado de México. I think your best bet is to contact Tech Support, because I don't see any blaring conflicts in your report.
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