ice70

Kaspersy Total Security 21.3.19.391 Windows 10.0.19045 At some point this morning [11 Aug 2023] kaspersky updated. There was also a Windows update with the following: Security update for MS windows KB5029244 Update for MS Windows KB5028951 After this many of my every day programs stopped connecting: dropbox = unable to log in. Updated the app, logged in but unable to sync sourcetree -> bitbucket = SSL error - refused. Git bash worked/ thunderbird = unable to connect to any SMTP servers. Uninstalled and installed v115. This worked until i restarted and then none of the email accounts could connect. Once i restarted and found then newly installed thunderbird would not longer connect, when it did before the resert, I paused kaspersky - and everything staarted working again, I have no idea what has changed or where to start looking. I tried adding thunderbird.exe to exclusions, disabled the network settings -> mozilla firefox & thunderbird -> unchecked the scan secure traffic option - and nothing made any difference. I tried adding thunderbird,exe in network settings -> trusted applications, but it crashed ono save. Would be very grateful for any suggestions. Thank you

Hi @Flood and Flood's wife sorry, I may have been a bit too early in marking this as fixed. :( Went to basecamp today and exactly the same problem happened. In settings → network settings → encrypted connection scanning I have ‘scan encrypted connections upon request from protection components’ selected. If I change this to ‘do not scan encrypted connections’, basecamp works. I tried this with the traffic processing script untouched - enabled. I tried adding https://3.basecamp.com/ to the encrypted scanning exclusions and also changing the ‘when encrypted connection scan errors occur’ to ‘add domain to exclusions, but only the ‘do not scan’ option allowed base case to work properly. In settings → network settings → traffic processing - if I disable the inject script [and leave the encrypted connection setting as scan encrypted connections upon request], Basecamp works. Once I have toggle the script off, then back on and forcing bascecamp to clear the browser cache then reload on each setting change, the site works - with the original settings with the script enabled. At a very rough guess, it looks like the traffic processing script is conflicting with basecamp’s scripts on basecamp’s initial load. Once I have allowed basecamp’s scripts to load properly, all is fine. Is there a way to disable the traffic processing script for just a specific domain? Thank you for your help, ice70

Hi @Flood and Flood's wife thank you for your reply. I was going through each one of your points. At step 3: As a test only, if Settings, Network Settings, Inject script into web traffic to interact with web pages is unchecked, does “all javascript on https://3.basecamp.com/ is blocked” issues persist? I tried this and it worked. I now have full access to basecamp. I then enabled it once more.. and it still works! I now have access to basecamp :) I also have Encrypted connection scanning set to ‘always scan’ I have cleared the browser cache and it still works. I think that is is resolved now. Thank you for your help :) ice70

Hi @Flood and Flood's wife thank you for your reply. I went through the reports and for each section [eg, ‘file anti-virus’, ‘web anit-virus’] searched for ‘basecamp’. The only results were in the anti-banner section, but they were for the google.co.uk when i search for ‘kaspersky’ ‘basecamp’, so i don’t think they are relevant to the basecamp access problem. I have attached anyway just incase I misunderstood. Sorry, I am not sure what you mean with point 2? I only have one go at it with my account and I am not sure what I am scanning? thank you for your help! :)

Hi, all javascript on https://3.basecamp.com/ is blocked. I have disabled the private browsing and anti banner without success. I can only get the scripts to work if I disable protection entirely! This is on windows 10, chrome, Firefox and edge. In the private browsing setting → block data collection, I have added 3.basecamp.com as an exclusion, but this does not affect access. Any ideas what is blocking basecamp?