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petsy

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  1. I have the premium version of vpn 21.5.11.384 (c) on a fully patched windows 10 21H2 19044.1645 I still sometimes use IE11 for some things and the vpn works fine for all those sites. However if I try the same web pages with vpn turned on using Microsoft Edge Version 100.0.1185.44 I get "Hmmm… can't reach this page". This is true of all pages I try accessing with Edge. This happens with any of the VPN servers on the list. Turning off vpn and refreshing the page correctly brings up the page. Any ideas how to get things working correctly or is this a technical glitch?
  2. from my own experience with the same situation, provided you can show Technical support a valid unexpired licence prior to the errored activation they cancelled my new activation key and issued a new one to replace it.
  3. what version of vpn are you using as Kaspersky doesn’t automatically update you to the latest version unlike KIS.
  4. have you looked in settings>accessibility>installed services and turn KIS slider on to on?
  5. I want to purchase a year’s subscription of VPN from the Kaspersky website. There apparently seems no option to disable auto renewal on the shopping cart form as this is a gift and I don’t need /want auto renewal. Is this possible to do whilst purchasing?
  6. I note that KIS 20.0.14.1085 (m) is not fully compatible with Win10 21H1. Kaspersky shows you a dialogue warning box once you install the latest windows patch. So does anyone know if a patch n is going to be released to solve this compatibility problem?
  7. I suspect that email was simply a phishing one and didn’t actually come from Amazon. I hope you didn’t click on any links in that email to verify your account as that would be a fatal mistake. btw Amazon doesn’t display your full card number in your account only the last 4 digits.
  8. I assume you are using an android phone in which case go to the android play store and search for kaspersky anti virus. Install it and use the activation code from your purchased kaspersky to unlock its premium features on your phone.
  9. did you install this on your mobile phone when you lost your month’s subscription?
  10. how many devices is your subscription for, I believe the usual is 5. you don’t have to enter the key in the app itself. Try connecting to My Kaspersky from within the app and you should be able to activate the premium version for your phone from there.
  11. the key has probably been used by other user(s) on ebay. Always buy from a reputable Kaspersky seller to avoid these issues.
  12. if you manually disabled the windows defender firewall service in services, try re-enabling it...
  13. I suspect you unintentionally installed AVG as an add-on whilst installing another program. Maybe Ccleaner? Have you checked in Programs and Features to see if AVG is listed as, if it is, manually uninstall it then try installing Kaspersky again
  14. you can disable automatic update by doing this: 1. Disable Self-Defense 2. Exit Kaspersky product 3. Add the following parameters in system registry: For x64 systems: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP20.0\environment (20.0, or 21.1, or, 21.2 - depending on the version you have installed) add a STRING parameter IsVersionUpdateEnabled with value 0. For x86 systems: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\AVP20.0\environment add a STRING parameter IsVersionUpdateEnabled with value 0. 4. Start Kaspersky product 5. Enable Self-defense
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