Flood and Flood's wife

Hello @merula, Thank you for the update & congratulations, well done, that's a brilliant outcome! We're delighted to read the issue was resolved by resizing the screen resolution, thus showing more options on the Kaspersky GUI. One small tip as (you) work thru the Kaspersky application options - on almost every Kaspersky screen, on the top right-hard-corner is a question-mark, the ? represents Help - for that specific screen/window, selecting the ? will open the associated Help documentation. And you're always more than welcome to seek assistance from the Community OR Kaspersky Customer Service, if there's a need. Thank you🙏 Flood🐳+🐋

Hello @Studynx, Yes. IF (your) KTS license(s) are valid = not expired. Yes. READ: Kaspersky for Windows, How to install the application, You can also install the application from the command prompt. Thank you🙏 Flood🐳+🐋

Hello @Doanhwa Welcome! Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Studynx, Welcome back! Which errors are encountered? Also, have you considered upgrading KTS to Kaspersky's *new* generation software: Kaspersky Plus, the upgrade is a free, like-for-like conversion, Danila T. has provided the information here: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ. Thank you🙏 Flood🐳+🐋

Hello @Boncip, You're most welcome! We're delighted to assist. Thank you🙏 Flood🐳+🐋

Hello @Adem, You're most welcome! Excellent. You're more than welcome to raise the issue with Kaspersky Customer Service. Is not documentation we provided, furthermore - it works for us: 😅You misunderstand our role. Why you're also downloading/activating a *Windows* KPM extension for a Mac issue is beyond us. You're more than welcome to report both issues to Kaspersky Customer Service while you're working with them to resolve the original issue. Please share the outcome with the Community, when it's available - you may then *potentially* help other Kaspersky Community members. Thank you🙏 Flood🐳+🐋

Hello @Adem, Welcome! Following this guide: Uygulamayı kullanmaya başlama -> please do the following steps: Uninstall Kaspersky Password Manager (KPM) application. Uninstall the Kaspersky Password Manager extension. Exit the Firefox browser. Shutdown, power OFF the Mac. Power ON & login. Download a new KPM installer. Install KPM application. Install KPM extension. Recheck if KPM extension continues to stay in a "Lütfen bekleyin" status? IF the answer is YES, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @moath, Welcome! What is the error message (you) see when (you) added a new device & it is not accepted? The Community cannot resolve the issue, please log a request with Kaspersky Customer Service, they have access to (your) private information, the Community does not - https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support will guide you. Also, when the problem is fixed, Kaspersky has replaced Kaspersky Total Security with Kaspersky Plus, you may wish to read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. Thank you🙏 Flood🐳+🐋

Hello @KingOfSpice, Welcome! Which Kaspersky software is installed - name & version, in Windows *Hidden icons* - right-click the Kaspersky icon & select About? Has Enable Self-Defense been *UNCHECKED*? (Point 2 in the instructions above - from Igor Kurzin). Thank you🙏 Flood🐳+🐋

Hello @Barak, Welcome! Is there a Kaspersky Free subscription on one computer & Kaspersky Standard subscription on another computer? (noting it's not possible to have more than one Kaspersky AV running simultaneously). Read this similar topic by @focussss: Reports taskbar bug. IF (you) have a licensed (paid, not free) Kaspersky subscription - log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Nawaz, Welcome! Also, regarding: "VPN has securely connected an Indian server", according to Kaspersky: Kaspersky VPN functionality is not available in India. READ: What's new in the latest version of the application. Regarding Google page showing Romania when the VPN is connected to VPN India, use: https://www.maxmind.com/en/locate-my-ip-address - what is the result? When logging the request, with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @ptyers1, Welcome! For (your) own privacy & security, when posting images to a public forum, please always hide private information, e.g. email address; we've asked the Moderators to modify (your) image. From the image (you've) posted it's impossible to see (your) *other* subscriptions - IF there are any....? 732 days appears to be a two-year subscription, each Kaspersky annual subscription is 366 days - did (you) purchase a two-year KIS subscription? Go to: https://my.kaspersky.com/MyLicenses#/portal/pages/licenses & post a full-screen screen-print of that page, hide any private information before posting please? Thank you🙏 Flood🐳+🐋

Hello @HeatherG, Welcome! @Nil has not responded to the reply by Moderator @harlan4096. Reference documentation: Kaspersky for Mac, Smart Home Monitor, Kaspersky for Mac, View and update the list of home network devices. IF (your) Kaspersky Smart Home Monitor is not functioning on (your) Mac, even tho (you've) taken recovery steps of factory resetting the router & re-installing the Kaspersky software, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Boncip, Welcome! No. No. The Subscription *owner* shares the subscription, to allow for the other user to use the subscription; from their MyKaspersky account, on (your) device they will be able to: View the list of computer security problems and fix *some of them* remotely, Scan the computer for viruses and other threats - Full scan & Quick scan, Update databases and application modules, Configure *some* Kaspersky components & Disconnect (your) device. *READ* Remote management of computer protection. They will not be able to see (your) passwords or manage any of (your) data/files etc. *READ* Shared protection & all the sub-articles. Also note, Remote management & remoting to (your) computer are *different*, in (your) Kaspersky application, Self-defense, do not Allow managing Kaspersky settings via remote control applications & do not enable external management of system services, *READ* Self-Defense settings (you) can Password protect (your) installed Kaspersky application, *READ: How to password-protect access to the application management functions - however, this may not prevent the subscriber performing the above actions in point 3. as they *own* the subscription & they have *shared* their subscription with you - so they retain some control: Any questions or problems, please post back? Thank you🙏 Flood🐳+🐋

Hello @merula Thank you for the update, that's disappointing & we do understand your frustration. Reading thru your notes we do not believe you've done anything wrong. But there's clearly something not right. We do not believe a OS refresh is required. Kaspersky supports Windows 7 - it is fine to use Windows 7. IF the License key is in (your) MyKaspersky account the installed Kaspersky Standard application & (your) MyKaspersky account need to synchronize - to activate the installed Kaspersky Standard application. We're not official Kaspersky support, *all* Community members are volunteers, unless they have Kaspersky employee beside their name. On this screen, is there any writing below - Wo finde ich einen Aktivierungscode? *Looking at this image below, on (your) computer, there is no: Restore subscription from your account? || Abonnement von Ihrem Konto wiederherstellen? If the answer is NO, at this stage, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include images of the error & a *detailed history*. Support will guide you; also, Support may offer to remote to your computer to provide assistance, it's not mandatory to accept this, it's *your* choice: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋