I can see from the forum that many people have issues with the new update. None of the current threads address my issue, so here's yet another tale of woe. I recently received an update to the VPN service on 3 of my computers. Two of those computers are windows based and still work after the update - albeit with a reduced feature set. The final computer is a 2017 15 inch MacBook Pro which is only used to view media. This computer can no longer connect to the VPN at all. I was advised to remove and redownload the application, but the new version of the application is listed on the app store as only working with MacOS14+ and this MacBook is not compatible with any OS above 13. The support page ( https://www.kaspersky.co.uk/vpn-secure-connection#systemrequirements|vpn ) still lists the application as working on MacOS13+, but the old application could no longer connect and I cannot download the new application. Am I just completely out of luck here? I don't really want to go out and pay for another VPN unless I really have to.

Hello @v.chandrakanth, Please also note that the use of a VPN may be regulated by local legislation. VPN unavailability in certain regions

неважно откуда вы скачали программу. Важно в какой стране (на сайте какой страны) вы приобрели лицензию. У вас сейчас два варианта: - подключиться через ВПН к тому региону, где куплена лицензия и активировать ее. - либо связаться с техподдержкой, объяснить ситуацию и попросить изменить регион лицензии (или саму лицензию).

Yeni sözleşmeyi kabul ettikten sonra Macbook M1 Pro MacOS 26 Tahoe (güncel) - Windows 11 (versiyona şu an bakamıyorum ama en günceli) - Samsung Galaxy S24 Ultra Android 16, ONE UI 8 (güncel) cihazlarımın hepsinde aynı bağlanamama sorununu yaşıyorum. Her server için geçerli hepsine bağlanmayı denedim. Basıyorum ve connectingde takılı kalıyor. Hepsinde konum hizmetleri açık, hepsinde uygulamanın konum erişimine izin verdim bana sarı uyarı gelmemesine rağmen. Hepsinde uygulamayı silip dosyalarını imha edip cihazları kapatıp açıp uygulamayı yeniden yükledim. Hiçbirinde VPN bağlantısı alamıyorum. Hizmeti de premium kullanırım yıllardır, ücretli versiyondayım.

Может быть вы об этом не знаете. Создает тем, что для активации код должен быть для этого региона, если вы купили для Казахстана, то и активировать его нужно в Казахстане (IP), а не в Германии и т.п.. После активации уже все равно где и как использовать антивирус. У кода активации есть региональные ограничения. Подробнее в статье: https://support.kaspersky.ru/common/error/activation/10990

@mahmoudkeshta For cloning I use ' AOMEI Partition Manager ' I only restore a clone on the same device , source- and target SSD have the same volume size. I never restore a clone from one device to another device but only on the same device (same motherboard - same hardware - same drivers - same licenses … ). Recently installed a new W11 device from scratch clone. AOMEI Partition Manager has no restore option , i unmount the SSD source clone from the PC and replace it with the Target SSD. Also , all my data are on external SSD's (online and offline), my system C drive contains only the Opertating System.

What does it mean, antivirus is disabled, but the problem still remains? What is the antivirus version? Describe your issue in more detail, then maybe we can find a way to fix it.

Это не про лицензию, а про приложение. Можете выйти из аккаунта, а надпись останется.