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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Jan B

    Hi, Our website has been falsely flagged as a phishing site. We have throughly checked every website and server and there is no malware present. The site is only accessible for registered users, therefore only a login-component is shown. The site does not pretend to be any other entity. I'd like to request a re-evaluation. Thanks in advance, Jan Bijster

  2. Воад
    Started by Воад,

    I have installed Windows 11 on a new disk and then installed Kaspersky Internet Security for the first time on this disk. But after the installation, the program says that the trial license has expired. Since I have installed the trial version for the first time after installing Windows, does anyone know why the program says that the license has expired and how to solve this issue?

  3. Snowwolfboi

    Hello Kaspersky community. since yeasterday my kaspersky product kaspersky internet security got extreamly slow removing malware 1 malware took 5-10 minutes to be removed by kaspersky rtp sometimes does not remove them and when scan will remove virusses it take 10-15 minutes pr malware to be removed

  4. alexdingrabb
    Started by alexdingrabb,

    so this might not be anything but lately i have seen this and im not sure if thats something to be concern about or just regular thing just saying i have no microsoft firewall type thing i also did a fresh install of windows and still apears so it could be regular thing unless its deep in my boot drive hehe i did fresh install from my windows pc. just wonder if anyone els has this aswell. Thanks.

  5. Spoon

    Hello, I am trying to login to Microsoft O365. I first get a blocked screen saying that the Microsoft site is dangerous. Then when I click to continue anyways, I get an error. I'm using mac OS Monterey version 12.4 on a new apple M1 MacBook Pro. I am also using Kaspersky Internet Security for the Mac version 21.1.0.150d.e. Upon attempting to update the software, I was notified that it is the latest version. I've noticed that there are no options to setup exclusions on the Mac version of your software. Please see the attachments, and un block for me please. Thanks for your help!

    Flood and Flood's wife
  6. Moacir

    OK, I purchased the license, and now, WHERE I DOWNLOAD the program ? I cant find the link, All google search, go to page of promotions...

    Flood and Flood's wife
  7. Nicitel

    Operating sysyem: Windows 11 but it was happening on Windows 10 as well Name: Kaspersky Internet Security Version: 21.3.10.391(i) Ever since I installed Kaspersky I'm having trouble launching Modern Warfare/Warzone. When I somehow get in after fiddling within Kaspersky exceptions and whatnot it doesn't let my game save, so it's blocking the game making changes on my PC I guess, and every time I restart PC I start having trouble again. Today it didn't even let me download an update for Warzone from Battle.net. No idea what to do anymore, I've put Warzone into exceptions or something, marked it as trustworthy, but none of it helped, and I'm …

  8. Na Maew

    After update the KIS database yesterday My ASUS Program can't load on start up. - AI Suite 3 not load. it show in this photo and I try to uninstall or re install but cannot. it show AsIO3.sys error. Try to setup new windows it work but when I install KIS and update the latest update it still have problem. I uninstall the KIS the AI Suite 3 it can work, load on start up no error. - Armoury Crate can not found motherboard. sometime it show the device menu but when I click it look like not responding and Aura Sync menu cannot found the motherboard. I try to uninstall and reinstall but not work but when I uninstall KIS the Armoury Crate found my motherboard and found in A…

  9. Paul F

    KIS keeps blocking smtp port 465. Is there a smart way around this than re-installing

  10. John7788

    When I am browsing through the websites, sometimes I happen to visit a website that kaspersky will block the malicious downloads for me. That is one of the many reasons why I love Kaspersky Internet Security and I have used this software for many years, all but except one major problem. Let's say that now I want to know how to setup my Kaspersky Internet Security, "how to" block a website permanently, which gave me the malicious downloads. Can you please try and do it for me instead, google it in the website and type: "How to block a website on Kaspersky Internet Security", can you find anything that could help someone to understand, or successfully find it? No, you…

  11. Weston
    Started by Weston,

    When I try to call up my BT email site Kaspersky displays a warning notice that the site is unsafe because BT have failed to update a certificate. I take the option of proceeding anyway. How do get rid of this warning coming up every time I go to BT email while ensuring that proceeding is safe?

  12. MohamedAbbas
    Started by MohamedAbbas,

    hi my domain [Removed] Dangerous website (according to Kaspersky Security Network) i fixed all errors and removes malware please rescan the domain [Removed]

  13. rounakr94
    Started by rounakr94,

    Hi, I was browsing through the reportds in KIS APP and it is showing in System Audit in Red alert for Task Cannot be Performed in Web Anti Virus and Network Attack blocker for 13:04 PM Today. Do I need to reinstall anything? I performed a KIS Rescue Disk scan and PC came clean WEB ANTI VIRUS LOG NETWORK ATTACK BLOCKER LOG

  14. IgsFi
    Started by IgsFi,

    Good evening. For quite a while I've been having a problem with my Surfshark VPN. Surfshark VPN while being connected still leaked the real IP. This could happen any time. Surfshark support requested the diagnostic from my phone and discovered that the issue was caused by Kaspersky antivirus. I decided to turn off the antivirus and then the VPN started working without any problem since then. Surfshark support adviced to add their VPN app to the Kaspersky app exception. However, unfortunately, Kaspersky doesn't have this option in the mobile app. Could add this feature, please. Thanks.

    Flood and Flood's wife
  15. Fenn
    Started by Fenn,

    Screen monitor started going black. Kept shutting desktop down and restarting. Screen would be fine but as soon as I attempted to do anything the screen would go black. Could see that Kaspersky Internet Security and separate VPN had been messed with. Figured maybe Microsoft. It seems like it's always updating and trying to disconnect them. Nuked everything back to factory settings and it's still happening. Can't operate new Windows 10 install. Can't get through the protocols with the new operating system without screen going black. Is this a security issue or something else? Thank you.

  16. almosvoid
    Started by almosvoid,

    For a few hours for a few days ending at this internet page or that at Kaspersky.com it really is impossible to find one's payment details. Any questions get the brainless algorithmic run around but never an answer of one's real payment details. At all other internet sites one does. Here they don't exist except perhaps at Riverland where I am told I don't exist as my details are not recognised yet the money magically does arrive and they happy near delirious brainless algorithms message tells me how they are so glad etc. As my details have changed they will get a shock: no credit! Don't blame me. You won't reply - and you may even loose me for the ineptitude in not respon…

    Flood and Flood's wife
  17. Kasperov
    Started by Kasperov,

    Hi, I don't see green check mark in front of search results of Microsoft Edge anymore. Is anything wrong? URL Advisor is on in settings & it works fine with Chrome. Thanks

  18. Noodle1987

    Recently i've had issue's over the Past Month of Games having issues accessing the Internet. "Satisfactory" can't Access the Epic Online Servers (EOS) google and tried fixes. nothing worked. just played single player. Tried to install the "EPIC launcher". Launcher couldn't update. Tried fixes. nothing worked. gave up. was playing "Idle Champions of the Forgotten Realms" for a week, then 1 day couldn't access Servers. tried multiple fixes. nothing has Worked. Play it on the laptop now. Then today i turned the PC on and loaded up Discord. Discord is in a Update loop. Googled Fixes and the last thing to try was Turning off the Firewall and ur Virus Scanner.…

  19. newtonapple
    Started by newtonapple,

    Hello there, With Windows 11 PC, I uninstalled the pre-loaded AVG-free using "AVG clear" app. Then installed the latest KIS - app version 21.3.10.391(i) Kapasersky is all good, but at PC start-up, get a yellow Windows Security icon with: "Windows security - Actions recommended" which I click but can't access - does nothing. Icon seems to disappear before I go to "Privacy and security" option - click Windows security and the window either freezes or doesn't display correctly. Have tried various things to repair/reset the Windows security app with no success. As far as I can see, don't have any 3rd party conflicts (in the big KIS installation list) bu…

  20. Sasha666

    Hi, I am a Mac user, Mac OS : 12.3.1 (21E258) NordVPN Version 7.6.0 (190) Kaspersky internet security 21.1.0.150d.e and also subscribed Kaspersky internet security and nordvpn on my Mac and window. I can connect Internet without any problem with my window, while when I use my Mac , I cant browse any website even I reset my VPN profile. I guess maybe it is because of issues with Mac or firewall or Kaspersky internet security? thanks Sasha

  21. DarkMatter
    Started by DarkMatter,

    Greetings to everyone! I forgot my KLADmin Password... i can't do anything... even uninstall and re-install the Antivirus so please give a hand. Thank you!

    Flood and Flood's wife
  22. Hades Fenix
    Started by Hades Fenix,

    Chciałbym się pożegnać z przedstawicielami Kaspersky Lab Polska przykro mi, że niektórzy używają was do walki politycznej i niektórym jest ciężko korzystać z produktu, który jest dla nich nie zrozumiały, bo nieznaną języka obcego tylko polski, a waluta jest obca dla nich! Dla tego chciałem się pożegnać, bo jestem z wami ostatnie 63 dni, a potem przechodzę do konkurencji! Żegnam was i powodzenie w przyszłości! Może kiedyś zaś was zainstaluje!

    Hades Fenix
  23. Kalw
    Started by Kalw,

    Hi My domain trk.iffyfusion.com has been flagged by this company as malware can you please explain why it has been flagged?

  24. Fox and Hedgehog
    Started by Fox and Hedgehog,

    I just went to my office where I have a password-secured internet connection. On my desktop Kaspersky is saying the connection is secured, but on my phone it's giving me the warning that the (same) connection is unsecured. Both phone and desktop connect automatically. I have never gotten the unsecured message before. TIA for any help.

    Fox and Hedgehog
  25. Nimrud
    Started by Nimrud,

    I am running two desktop pc's. Both with Windows 10 21H2, OS Build 19044.1706, both with KIS 21.3.10.391i. One machine runs with almost no Kaspersky popups at all. The other seems to have almost continual popups when simple programs or installations are run. What is the best way to find out what the difference is? I suspect something in the Trusted/Restricted/Untrusted Applications are, but nothing looks amiss. Suggestions gratefully received.

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